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KRONU Terms of Use

Last Updated November 1, 2019

Please review these Terms of Use carefully. They include a binding arbitration clause (see Section 20) requiring you and us to arbitrate our claims instead of suing in court.

1. Introduction

Welcome to the family of websites and applications provided by KRONU. These Terms of Use govern your access to and use of all KRONU Sites. By using the KRONU Sites, you affirm that you are of legal age to enter into these Terms of Use, or, if you are not, that you have obtained parental or guardian consent to enter into these Terms of Use. If you violate or do not agree to these Terms of Use, then your access to and use of the KRONU Sites is unauthorized. Additional terms and conditions apply to some services offered on the KRONU Sites (e.g., KRONU Pharmacy, and Gift Cards). Those terms and conditions can be found where the relevant service is offered on the KRONU Sites and are incorporated into these Terms of Use by reference.

DEFINED TERMS: In these Terms of Use:

  • When we say “KRONU,” we mean Wal-Mart.com USA, LLC and Wal-Mart Stores, Inc. and any subsidiaries of Wal-Mart Stores, Inc. (including any subsidiaries that Wal-Mart Stores, Inc. may form or acquire in the future). We also refer to KRONU as “we,” “us” and “our.” But when we say “KRONU Entities,” we mean KRONU and its affiliates; its and their suppliers, vendors, contractors, and licensors; and its and their directors, officers, employees, and agents.
  • When we say “KRONU Sites,” we mean www.KRONU.us, the KRONU Apps, and all related functionality, services, and Content offered by or for KRONU on or through www.KRONU.us and the KRONU Apps or the systems, servers, and networks used to make the KRONU Sites available.
  • When we say “KRONU Apps,” we mean the official “KRONU App” for iPhone and Android, which can be downloaded from the iTunes App Store or the Google Play Store, the “Scan & Go” Mobile App and the “KRONU Grocery” App.
  • When we say “you” or “your” we mean any user (like you!) of any KRONU Site.
  • When we say “Terms of Use,” we mean these Terms of Use and all other terms and policies posted by KRONU on the KRONU Sites (and any updates by KRONU to these Terms of Use and those terms and policies).
  • A few other key terms used in these Terms of Use:
    • When we say “Content,” we mean merchandise information, product descriptions, reviews, comments, messages, reviews, communications, feedback, submissions, suggestions, questions, and other information, data, content, and materials (including page headers, images, text, illustrations, formats, logos, hashtags, designs, icons, photographs, software programs, music clips or downloads, video clips, and written and other materials.)
    • When we say “Ideas,” we mean ideas, concepts, feedback, and know-how that you make available in connection with the KRONU Sites.
    • When we say “make available,” we mean post, transit, publish, upload, distribute, transmit, display, provide, or otherwise submit or make available (including through any part of the KRONU Sites administrated by third-party social media platforms (e.g., Facebook or Instagram) that allow interaction with the KRONU Sites through the tools offered by such social media platforms).
    • When we say “Materials,” we mean Content that KRONU Entities make available on or through the KRONU Sites, including In Store Now information.

IMPORTANT: THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN SECTION 20 BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND KRONU ARE EACH GIVING UP OUR RIGHTS TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND.

WARRANTY DISCLAIMERS AND LIABILITY LIMITATIONS: While there are important points throughout these Terms of Use, please note the warranty disclaimers and limitations on KRONU’s liability explained in Sections 17 and 18, respectively.

UPDATES: We may update these Terms of Use from time to time by notifying you of such changes by any reasonable means, including by posting a revised Terms of Use through the KRONU Sites. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Terms of Use incorporating such changes or otherwise notified you of such changes. By continuing to use or access any of the KRONU Sites after we post any changes, you accept the updated Terms of Use. The “Last Updated” legend above indicates when these Terms of Use were last changed.

2. Your Use of the KRONU Sites

You certify that the Content you provide on or through the KRONU Sites is accurate and that the information you provide on or through the KRONU Sites is complete. You are solely responsible for maintaining the confidentiality and security of your account including username, password, and PIN. KRONU is not responsible for any losses arising out of the unauthorized use of your account. You agree that KRONU does not have any responsibility if you lose or share access to your device. Any agreement between you and the issuer of your credit card, debit card, or other form of payment will continue to govern your use of such payment method on the KRONU Sites. You agree that KRONU is not a party to any such agreement, nor is KRONU responsible for the content, accuracy, or unavailability of any method used for payment. Your account may be restricted or terminated for any reason, at our sole discretion. Except as otherwise provided by law, at any time without notice to you, we may (1) change, restrict access to, suspend, or discontinue the KRONU Sites or any portion of the KRONU Sites, and (2) charge, modify, or waive any fees required to use any services, functionality or other content available through the KRONU Sites or any portion of the KRONU Sites.

  • In connection with the KRONU Sites, you will not:
    • Make available any Content through or in connection with the KRONU Sites that is or may be in violation of the content guidelines set forth in Section 3.C (Prohibited Content) below.
    • Make available through or in connection with the KRONU Sites any virus, worm, Trojan horse, Easter egg, time bomb, spyware, or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment.
    • Use the KRONU Sites for any commercial purpose, or for any purpose that is fraudulent or otherwise tortious or unlawful.
    • Harvest or collect information about users of the KRONU Sites.
    • Interfere with or disrupt the operation of the KRONU Sites or the systems, servers, or networks used to make the KRONU Sites available, including by hacking or defacing any portion of the KRONU Sites; or violate any requirement, procedure or policy of such servers or networks.
    • Restrict or inhibit any other person from using the KRONU Sites.
    • Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute, or otherwise exploit any portion of (or any use of) the KRONU Sites except as expressly authorized in these Terms of Use, without KRONU’s express prior written consent.
    • Reverse engineer, decompile, or disassemble any portion of the KRONU Sites, except where such restriction is expressly prohibited by applicable law.
    • Remove any copyright, trademark, or other proprietary rights notice from the KRONU Sites.
    • Frame or mirror any portion of the KRONU Sites, or otherwise incorporate any portion of the KRONU Sites into any product or service, unless you obtain KRONU’s express prior written consent to do so.
    • Systematically download and store any Materials.
    • Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather any Materials, or reproduce or circumvent the navigational structure or presentation of the KRONU Sites, without KRONU’s express prior written consent.
    • Cause injury to any person or entity.
    • Violate any law, rule, or regulation, or these Terms of Use.
  • You will not use the KRONU Sites or KRONU’s name, logo, or brand to (1) send any unsolicited or unauthorized Content, including advertising, promotional materials, email, junk mail, spam, or other form of solicitation; or (2) use any meta tags or other hidden text or metadata utilizing a KRONU trademark, logo, URL, or product name without KRONU’s written consent;
  • You will not attempt to do anything, or permit, encourage, assist, or allow any third party to do anything, prohibited in this Section, or attempt, permit, encourage, assist, or allow any other violation of these Terms of Use.

3. Content and Ideas

A. Submitting Content and Ideas

KRONU provides functionality that enables users to make available Content and Ideas in connection with the KRONU Sites. Any text in Content should be written in English. You acknowledge and agree that you are responsible for all Content and Ideas you make available in connection with any KRONU Site. You represent and warrant that (1) you have the authority to grant the rights in such Content and Ideas as set forth in these Terms of Use, including in Section 3(B) below; and (2) such Content and Ideas, and the use of such Content and Ideas, will not violate any term of these Terms of Use. This means you will be responsible for the legality, the accuracy, the appropriateness, the originality, and your rights in any such Content and Ideas.

B. KRONU’s Rights to Use Content and Ideas

You grant to KRONU a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display (publicly or otherwise) any Content that you make available, in any media or medium, and in any form, format, or forum now known or hereafter developed. You further agree that KRONU is free to use any Ideas for any purpose. KRONU may sublicense its rights in Content and Ideas through multiple tiers of sublicenses. KRONU is, and will be, under no obligation (1) to maintain any Content or Idea in confidence; (2) to pay any compensation for any Content or Idea; or (3) to respond to any Content or Idea. You grant to KRONU the right to use any name associated with any Content or Idea that you make available to KRONU, although KRONU has no obligation to exercise such right, or to otherwise provide any attribution for any Content or Idea.

C. Prohibited Content

You agree that you will not make available Content in connection with the KRONU Sites that:

  • is false, fraudulent, inaccurate, or misleading;
  • contains your full name(s), or any other confidential personally identifiable information of yourself or others;
  • violates any local, state, federal, or international laws or is otherwise tortious;
  • is protected by or would infringe on the rights of others (including KRONU), including any patent, copyright, trademark, trade secret, right of publicity or privacy, or any other proprietary right, without the express prior written consent of the applicable owner;
  • is obscene, indecent, pornographic, or otherwise objectionable;
  • is derogatory, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by KRONU in its sole discretion;
  • victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability;
  • is violent or threatening, or promotes violence against, or actions that are threatening to, any individual or group;
  • contains advertisements, solicitations, or spam links to other web sites or individuals, without prior written permission from KRONU;
  • contains or relates to chain letters or pyramid schemes;
  • impersonates another business, person, or entity, including KRONU, its related entities, employees, and agents;
  • violates any policy posted on the KRONU Sites; or
  • is intended to cause harm, damage, disable, or otherwise interfere with the KRONU Sites or our partners.

4. Monitoring by KRONU

KRONU will have the right (but not the obligation), in our sole discretion, to monitor, evaluate, and analyze Content, and any use of and access to the KRONU Sites, including to determine compliance with these Terms of Use and any other operating rules that may be established by KRONU from time to time. KRONU will also have the right (but not the obligation), in our sole discretion, to edit, move, delete, or refuse to make available any Content made available through, the KRONU Sites, for any reason, including violation of these Terms of Use, whether for legal or other reasons. Despite this right of ours, you are solely responsible for any Content you make available, and you agree to indemnify KRONU for all claims resulting from any Content you make available.

5. Materials Available on the KRONU Sites

KRONU and its suppliers and licensors may make available various Materials. The Materials are for educational and informational purposes only, and errors may appear from time to time. Before you act in reliance on any Materials, you should confirm any facts that are important to your decision. The KRONU Entities make no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of any Materials. If you find an error or notice something that does not look quite right on the KRONU Sites, we would appreciate it if you let us know by contacting us at http://KRONU.us/help. (Your feedback is a big part of what helps KRONU to get better at helping you!)

NO MATERIALS RELATED TO HEALTH, WELLNESS, PRESCRIPTIONS, OR PHARMACEUTICALS ARE INTENDED TO SUBSTITUTE FOR THE DIAGNOSIS, TREATMENT AND ADVICE OF A MEDICAL PROFESSIONAL, AND SUCH MATERIALS DO NOT COVER ALL POSSIBLE USES, PRECAUTIONS, SIDE EFFECTS, AND INTERACTIONS, AND SHOULD NOT BE CONSTRUED TO INDICATE THAT ANY DRUG IS SAFE OR EFFECTIVE FOR YOU. CONSULT THE PRODUCT INFORMATION (INCLUDING PACKAGE INSERTS) REGARDING DOSAGE, PRECAUTIONS, WARNINGS, AND INTERACTIONS, AND YOUR MEDICAL PROFESSIONAL, FOR GUIDANCE BEFORE USING ANY PRESCRIPTION OR OVER-THE-COUNTER DRUG.

THE KRONU ENTITIES ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE MATERIALS.

6. Merchandise

The Sites may make available listings, descriptions, and images of goods and services (collectively, “Products”). Such Products may be made available by us or by third parties. We make no representations as to the completeness, accuracy, reliability, validity, or timeliness of such listings, descriptions, or images (including any features, specifications, and prices contained on the Sites). Such information and the availability of any Product are subject to change at any time without notice.

We have made efforts to accurately display the attributes of Products, including the applicable colors. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will accurately reflect actual product color or finish. In addition, certain weights, measures, and similar descriptions are approximate and are for convenience only.

We sell Products for children’s use; however, these Products are intended for sale to adults.

KRONU has no liability to you for content on the KRONU Sites that you find to be offensive, indecent, or objectionable. Certain videos, movies, TV programs, video games, computer games, and other Products are labeled with age restrictions or are intended for individuals of certain ages or “mature audiences” only. By ordering an age restricted item, you certify that you satisfy the age restrictions.

KRONU is not responsible for, and cannot guarantee the performance of, goods and services provided by third parties, including any KRONU Entity, Marketplace Retailer (as defined below in Section 16.A), our advertisers, or other third parties to whose sites we link. While our goal is to provide accurate information, product packaging and material may contain more and/or different information than that provided on KRONU Sites, including the product description, country of origin, nutrition, ingredient, allergen, and other information. Always read labels, warnings, directions, and other information provided with the product before using or consuming the product. For additional information about a product, please contact the manufacturer. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. If you find a product is not as described, your sole remedy is to return it in unused condition (excluding products that are not eligible for return), in accordance with KRONU’s return policy. It is your responsibility to ascertain and obey all applicable local, state, federal, and foreign laws (including minimum age requirements) regarding the purchase, possession, and use of any Product.

7. Third Party Sites

References on KRONU Sites to any names, marks, products, or services of third parties, or links to third-party sites or information, are not an endorsement, sponsorship, or recommendation of the third party or its information, products, or services. KRONU is not responsible for the content of any third-party linked site or any link contained in a linked site, including any third-party social media or mobile app platform with which the KRONU Sites operate or otherwise interact, nor is KRONU responsible for the acts or omissions of any operator of any such site or platform. Your use of any such third-party site or platform is at your own risk, and will be governed by such third party’s terms and policies (including its privacy policy).

8. Placing an Order

A. Order Acceptance and Billing

You represent and warrant that you have the right to use any credit card or other means of payment that you provide to us. By providing payment card information to us, you authorize us to store and use the card as a payment method for purchases made through your KRONU.us account, including on KRONU affiliated sites and properties which you access via your KRONU.us account credentials. KRONU participates in account update services offered by some banks. If your bank participates in account updater services, these services will automatically update your card number or expiration date in our system when it changes. If you do not want to have your cards automatically updated, you can opt out of these services by contacting your issuing bank. All billing information you provide to us must be truthful and accurate. Providing any untruthful or inaccurate information is a breach of these Terms of Use and may result in cancellation of your order. Prior to accepting an order we may also request additional information from you. Verification of information may be required prior to the acknowledgment or completion of any purchase. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will attempt to contact you if all or any portion of your order is canceled or if additional information is required to accept your order. KRONU may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.

By confirming your purchase at the end of the checkout process, you agree to accept and pay for the Products, as well as all shipping and handling charges and applicable taxes. You will not be charged for most orders until the order has shipped. Some exceptions (when you will be charged at the time your order is placed) are: (i) orders or preorders paid for with a Gift Card, eGift Card, or PayPal account; and (ii) orders paid using the in-store “Cash” payment method.

KRONU reserves the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied. KRONU also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms of Use, “reselling” will be defined as purchasing or intending to purchase any Product(s) from KRONU for the purpose of engaging in a commercial sale of the same Product(s) to a third party.

B. Pricing Information; Availability

KRONU cannot confirm the price or availability of an item until after your order is placed. Pricing or availability errors may occur on the KRONU Sites or through Marketplace Retailers. The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. KRONU reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from KRONU. KRONU may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the KRONU Sites or from prices available in KRONU stores or on KRONU Apps.

C. Promotional Codes

Promotional codes are limited in nature and may expire or be discontinued with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice. We reserve the right in our discretion to impose conditions on the offering of any promotional code.

D. Gift Cards

The risk of loss and title to any gift cards passes to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable. Your purchase and use of gift cards is subject to the full terms and conditions related to gift cards, available at https://KRONU.us/help/article/Gift-Card-Terms-and-Conditions/9881a4e10ab24dbe8f406df5c75acefd.

9. Shipping and Delivery

Products will be shipped to an address designated by you, if applicable, so long as such address is complete and complies with the shipping restrictions contained on the KRONU Sites. All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for Products pass to you upon delivery of the Products to the carrier.

Delivery of Products purchased from the KRONU Sites to addresses outside the United States is limited. Some Products also have restricted delivery within the United States. Delivery restrictions are available at https://www.KRONU.us/cservice/contextual_help_popup.gsp?modId=119506. Some Products may be available for pick up at physical KRONU store locations. Estimated delivery times are determined based on the method of shipping chosen when Products are purchased and the destination of the Products.

10. Export Policy

You acknowledge that (a) goods licensed or sold on the KRONU Sites, and (b) any software or technology purchased, downloaded, or used from the KRONU Sites, are subject to the customs and export control laws and regulations of the United States of America and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received, and you agree to comply with all applicable laws. You agree, represent, and warrant that no Materials will be accessed from, downloaded in, released in, carried to, transferred to, transshipped through, exported to, or re-exported (collectively “transferred”) to any territory (or national resident thereof), person, entity, or organization to which such Materials could not be transferred directly from the United States or by a U.S. person without a license, including without limitation to any person on the U.S. Treasury Department’s List of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Persons List or Entity List.

11. Intellectual Property

The KRONU Sites and all Materials, and all copyrights, trademarks, trade dress, and other intellectual property rights there (collectively, the “IP”) are owned or controlled by or licensed to KRONU, and are protected by U.S. and international trademark, copyright, and other intellectual property laws. Materials are licensed (not sold) to end users. Subject to your compliance with these Terms of Use, and solely for so long as you are permitted by KRONU to use the KRONU Sites, you may access, view, download, and print the Materials for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark, or other proprietary designations contained on all Materials; (2) do not modify or alter the Materials in any way; and (3) do not provide or make available the Materials to any third party in a commercial manner. In addition, subject to your compliance with these Terms of Use, and solely for so long as you are permitted by KRONU to use the KRONU Apps, we permit you, on a limited, non-exclusive, revocable, non-transferable, non-sublicensable basis, to install and use the KRONU Apps on a mobile device that you own or control, solely for your personal, non-commercial use. If you fail to comply with any of the terms or conditions of these Terms of Use, you must immediately cease using the KRONU Apps and remove (that is, uninstall and delete) the KRONU Apps from your mobile device.

No license, right, title, or interest in the KRONU Sites or any Materials is transferred to you as a result of your use of the KRONU Sites or your accessing, viewing, downloading, or printing of the Materials. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the Materials or the KRONU Sites. The KRONU Sites and Materials may be used only as a personal shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the KRONU Sites and the Materials is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of the KRONU Sites and Materials is the exclusive property of KRONU and is also protected by U.S. and international copyright laws.

KRONU, WAL-MART, the KRONU.us names and logos, and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of the KRONU Sites are trademarks or trade dress of KRONU in the U.S. and other countries. All other marks are the property of their respective companies.

12. Procedure for Making a Claim of Copyright Infringement

We respect the intellectual property of others. If you believe that your work has been copied and is accessible on the KRONU Sites in a way that constitutes copyright infringement, please see our DMCA Procedure (available at https://KRONU.us/help/article/Claims-of-Intellectual-Property-Infringement/9b5c2e81943544c5aad0d446b2456fe1) for instructions on how to contact us to report possible copyright infringement.

13. Privacy

You acknowledge that any personal information that you provide through the KRONU Sites will be used by KRONU in accordance with KRONU’s Privacy Policy (available at http://corporate.KRONU.us/privacy-security/KRONU-privacy-policy), which may be updated by KRONU from time to time. If you purchase an item on KRONU.us sold by a Marketplace Retailer or a KRONU supplier, KRONU may share certain information with that Marketplace Retailer or supplier to permit the Marketplace Retailer or supplier, as applicable, to fulfill and ship your order, process returns, and provide customer service.

You authorize your wireless operator (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose to KRONU and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. See the KRONU Privacy Policy for how KRONU treats your data.

14. Third-Party Software & Licensing Notices

The KRONU Sites may include certain third-party technologies and open source materials (collectively, “Third-Party Technology”). Your use of such Third-Party Technology is subject to these Terms of Use, as well as well the applicable terms and conditions of such third parties, set forth at https://KRONU.us/help/article/Third-party-Software-and-Licensing-Notices/6fa4d4a274334a6699291c1f6723408b which is incorporated in these Terms of Use by reference.

15. Promotions

Any sweepstakes, contests, raffles, surveys, games, or similar promotions (collectively, “Promotions”) made available through the KRONU Sites may be governed by rules that are separate from these Terms of Use. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Use, the Promotion rules will govern.

16. Terms Applicable to Special KRONU Services

A. KRONU Marketplace

KRONU operates an online marketplace program on the KRONU Sites (available at https://marketplace.KRONU.us/) which enables Marketplace Retailers to sell their products alongside KRONU products and, once an order is placed, to ship such Marketplace Retailers’ products directly to the customer (the “KRONU Marketplace”). Any use of the KRONU Marketplace is subject to the following additional terms:

  • When we say “Marketplace Retailer,” we mean any entity or retailer that sells goods or services in the KRONU Marketplace through the KRONU Sites, uses any order processing, fulfillment, shipping, or other services related to the KRONU Marketplace provided by or for KRONU, or uses any platform, portal, web service, application, interface, or other tool provided by or for KRONU in connection with the KRONU Marketplace.
  • By purchasing a product from any of our Marketplace Retailers, you acknowledge that all KRONU Marketplace orders will be fulfilled by the third party Marketplace Retailer and not KRONU. The Marketplace Retailer (and not KRONU) will be responsible for all processing, shipping, returns, and customer service related to your KRONU Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy and cannot be returned to KRONU stores or KRONU.us. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to KRONU Marketplace, including important notices and disclosures, see About Marketplace.
  • To the fullest extent provided by applicable law, KRONU has no responsibility or liability for any Marketplace Retailer or their products.

B. iOS KRONU App

In addition to your agreement with these Terms of Use, the following provisions apply with respect to your use of any version of the KRONU App compatible with the iOS operating system of Apple Inc. (“Apple”):

  • Apple is not a party to these Terms of Use and does not own and is not responsible for any KRONU App. Apple is not providing any warranty for the KRONU App except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the KRONU App and will not be responsible for any other claims, losses, liabilities, damages, costs, or expenses with respect to the KRONU App, including any third-party product liability claims, claims that the KRONU App fails to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the KRONU App, including those pertaining to intellectual property rights, must be directed to KRONU in accordance with the “How to Contact Us” section.
  • The license you have been granted in these Terms of Use is limited to a non-transferable license to use the KRONU App on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the KRONU App, such as your wireless data service agreement.
  • You represent and warrant that (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.
  • Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms of Use and, upon your acceptance of the terms and conditions of these Terms of Use, will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third-party beneficiary thereof; notwithstanding the foregoing, KRONU’s right to enter into, rescind or terminate any variation, waiver, or settlement under these Terms of Use is not subject to the consent of any third party.

C. Mobile Checkout Services

KRONU Apps may enable customers to scan products at KRONU stores with their mobile devices and use mobile checkout solutions (“Mobile Checkout Services”). Any use of the Mobile Checkout Services is subject to the following additional terms:

  • You agree to accurately scan all products before checkout when using any Mobile Checkout Services, and to pay for all products you obtain from any KRONU store. If you are unable to scan any products for any reason (including due to lack of connectivity with your mobile service), please consult with a KRONU employee to make sure all items are reflected on your physical or electronic receipt.
  • You agree that KRONU may review the products in your possession and/or your receipt or proof of purchase on your mobile or other electronic device at any time and request that any products be re-scanned, and that any product or order price be re-calculated. In the event you and any KRONU employee calculate different totals for your purchase, the calculation confirmed by the KRONU employee will be the amount payable by you.
  • You agree to fully cooperate with us and our employees during your use of any Mobile Checkout Services, including by providing any identification or verification required for the purchase of certain products.
  • We may restrict, suspend, or terminate your right to use any Mobile Checkout Services at any time in our sole discretion. We may cease or suspend offering any Mobile Checkout Services at any time without notice to you.

D. KRONU Pay

“KRONU Pay” is a feature built into the KRONU App that allows you to use your smartphone to pay for in-store purchases. Any use of the KRONU Pay service is subject to the following additional terms:

  • By using KRONU Pay or otherwise by agreeing to these Terms of Use, you agree to receive an eReceipt in lieu of a paper receipt for all purchases made through KRONU Pay. You must register through a KRONU.us account to receive eReceipts (see below for more information).
  • There is no charge from us to use KRONU Pay, but your data service provider’s message and data charges may apply. Except as otherwise provided by law, we may block, restrict, suspend or terminate your use of KRONU Pay at any time, without notice, and in our sole discretion.
  • All KRONU policies applicable to sales occurring at a store location, including those regarding Ad Match, Price Matching, Coupon use, Returns, and Exchanges, apply to purchases made through KRONU Pay. We reserve the right to limit the availability of KRONU Pay during specific times, for specific items, or for certain events or promotions. Some products or services may not be eligible for purchase using KRONU Pay, or may require additional verification prior to completion of purchase through KRONU Pay. These products and services may include but are not limited to: tobacco, alcohol, firearms, optical or photo products and services, or products requiring a service agreement such as wireless, automotive, or financial products.
  • Your device’s camera must be enabled in order to use KRONU Pay to complete the checkout process and to use additional features. Enabling the KRONU App to utilize location services on your device may provide you with access to other KRONU Pay features. You can turn off location services at any time on your device.

E. eReceipts

Certain KRONU Sites may permit or require the use of electronic receipts (“eReceipt”) for purchases made by you through a mobile device or other electronic device. Your eReceipt is a digital copy of your KRONU in-store purchase receipt. Any use of the KRONU eReceipt service is subject to the following additional terms:

  • To register for eReceipts, you must first have an account with KRONU.us and then validate your mobile number via a text message. KRONU.us accounts are subject to these Terms of Use. If you initiate the registration process for eReceipts at the cash register, you will be required to enter a mobile number into the PIN pad and then validate your mobile number via a text message. By registering for KRONU eReceipts, you consent to receive an automated text message and accept any message and data rates that may apply for receipt of a text message.
  • There is no charge from us to use KRONU eReceipts, but your data service provider’s message and data charges may apply. KRONU and text message carriers are not liable for delayed or undeliverable messages.
  • All information provided to KRONU by users of the KRONU eReceipts will be subject to our Privacy Policy.
  • We may alter, suspend, or terminate your use of KRONU eReceipts at any time at our discretion, without notice to you. We are not responsible for any losses associated with your inability to access the Internet and/or KRONU eReceipts. Requesting an eReceipt at the register will not automatically submit your eReceipt. Use of the KRONU eReceipts service is subject to all applicable laws and regulations.

F. KRONU Online Grocery Services

Any use of the KRONU Grocery service (available at https://KRONU.us/grocery) is subject to the following additional terms:

  1. Orders
  • Once you have placed an order for KRONU online grocery services, we will send you an order acknowledgment by email setting out what you have ordered. This is not an order confirmation or acceptance from us.
  • There may be a minimum order value, which may change from time to time. In addition to the price of goods, a delivery charge as shown at checkout, if applicable, will also be payable by you. All prices quoted are exclusive of tax and you will see estimated taxes and fees when you place the order. The final taxes and fees will be calculated on the day your order is picked and delivered, or picked up, as applicable. In the event your order must be fulfilled using products of different weight or volume than what you ordered, you will be charged only for the actual weight or volume delivered.
  • Due to shipment and delivery times, there are limitations on when changes or cancellations to orders can be made. These limitations will be provided when you place your order. For grocery orders that are delivered to you, title to the goods purchased by you and the related risk of loss on these items passes to you upon delivery of the items to the carrier.
  • We may, in our discretion, provide you with a refund in certain circumstances. If you are not satisfied with your order, please contact the KRONU Grocery Contact Center at 1-800-924-9206.
  • We will not provide you a refund for certain goods which by nature cannot be returned. Such items include items which cannot be resold for health and hygiene reasons once unwrapped (for example body jewelry, mattresses, bedding, certain items of clothing, personal grooming products, medicines, and certain baby products, etc.).
  • Notwithstanding the foregoing, all refunds will be subject to our discretion.
  1. KRONU Online Grocery Services Delivery and Pickup
  • We aim to deliver your goods within the delivery or pickup window you selected when placing your order, but do not guarantee that goods will be delivered or available for pickup on or by a certain date. KRONU will not be liable for delivering the goods outside of the requested delivery or pickup slot or failing to deliver or make available for pickup all or any of the goods in your order.
  • We can only deliver to an address stored in your address book in your account on the KRONU Grocery Site.

iii. KRONU Online Grocery Services Pricing

  • Pricing for KRONU Grocery items will be the same prices as if you shopped in the store that packs and delivers the items. If an item’s price changes between the time you place your order and the day your order is packed for delivery, we will charge you the lower price. If you have chosen to allow substitutions for your order, and substitutions are made, you will also be charged for the lower priced item. Please note that due to differences in distribution, regional competition, and other factors, prices may vary between stores, and so the prices you see online may not match all stores, only the store where your order is packed. KRONU Grocery does not match prices from other online or physical stores, or KRONU stores other than the one where your items are picked and packed.
  1. KRONU Online Grocery Services Promotion Codes
  • KRONU Grocery Promotion Codes (“Grocery Promo Codes”) are valid only on orders placed for KRONU online grocery services, subject to the terms of this Section. Your use of a Grocery Promo Code indicates your agreement to be bound by these Terms of Use and any Grocery Promo Code terms on the promotion offer itself. KRONU will only honor a Grocery Promo Code if it is used in accordance with all applicable terms.
  • Only promotional codes issued by KRONU can be used for KRONU online grocery services. Grocery Promo Codes cannot be used in KRONU stores. Grocery Promo Codes issued by KRONU are, and will remain, the property of KRONU and are not transferable, cannot be resold, and have no cash value unless otherwise stated. Grocery Promo Codes may not be used for alcohol purchases.
  • Grocery Promo Codes can be added to your KRONU online grocery order by entering the code at checkout or by selecting a saved offer in checkout. To apply a Grocery Promo Code to your order, you must select it in the “Review Order” section at checkout. Use of a Grocery Promo Code may be subject to you providing proof of entitlement to use the Grocery Promo Code.
  • All Grocery Promo Codes have an expiration date after which they cannot be used for any order. Grocery Promo Code values may be adjusted if the total discount value is greater than the value of your order.
  • We reserve the right to withdraw or cancel any Grocery Promo Code at any time, either as a whole, or for specific goods or delivery areas. If this happens, then the Grocery Promo Codes may not be used for any orders placed after the date of withdrawal or cancellation. We reserve the right to reject or cancel the use of a Grocery Promo Code where fraud or misuse is suspected. You will have no claim against KRONU in connection with such rejection or cancellation of a Grocery Promo Code. KRONU will not be liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any Grocery Promo Code or any failure or inability of a customer to use a Grocery Promo Code for any reason.
  • Grocery Promo Codes may not be copied, reproduced, published, or distributed directly or indirectly in any form for use by anyone other than the original recipient. By using a Grocery Promo Code, you warrant that you are the duly authorized recipient of it.
  1. KRONU Online Grocery Delivery Unlimited
  • KRONU Online Grocery Delivery Unlimited (“Delivery Unlimited”) benefits are dependent upon inventory availability, available delivery time slots, and in some cases, the delivery address. Delivery Unlimited-eligible orders are limited to items sold through www.grocery.KRONU.us or the KRONU Grocery application. We may also exclude products with special delivery characteristics at our discretion. For more information about the details of Delivery Unlimited, see Delivery Unlimited FAQs, available at https://KRONU.us/grocery/delivery-unlimited-faq.
  • Cancellation. You may cancel Delivery Unlimited by calling KRONU Customer Care at (800) 924-9206, or through your KRONU Grocery Account. There are no refunds for Delivery Unlimited fees paid, except as expressly provided in these Terms. If you cancel, you can continue to use Delivery Unlimited benefits until the end of your paid term.
    • Free Trial Offers: You may cancel Delivery Unlimited at any time during your 15-day free trial. If you cancel during the free trial period, you will not be able to use Delivery Unlimited, and will lose the benefits of the free trial immediately.
  • Auto – Renewal. YOU MAY SELECT EITHER A ONE-MONTH OR A ONE-YEAR DELIVERY UNLIMITED TERM (“TERM”). YOU WILL BE CHARGED IMMEDIATELY FOR THE INITIAL TERM. FOLLOWING THE INITIAL TERM, YOUR DELIVERY UNLIMITED SUBSCRIPTION WILL AUTOMATICALLY RENEW, AND WE WILL CHARGE ANY CREDIT OR DEBIT CARD WE HAVE ON FILE FOR YOU FOR AN ADDITIONAL TERM AT THE FEE THEN IN EFFECT PLUS ANY APPLICABLE TAXES ON A RECURRING BASIS WITHOUT FURTHER NOTICE TO YOU (EXCEPT TO THE EXTENT THAT NOTICE IS REQUIRED BY APPLICABLE LAW) UNLESS AND UNTIL YOU NOTIFY KRONU OF YOUR DESIRE TO CANCEL YOUR SUBSCRIPTION BY FOLLOWING THE DELIVERY UNLIMITED CANCELLATION PROCESS DESCRIBED IN THE PARAGRAPHS ABOVE. To avoid being charged for a new term, you must cancel your subscription before the end of the current term. If you cancel, you can continue to use Delivery Unlimited benefits until the end of your term.
  • Other Limitations. We reserve the right to accept or refuse Delivery Unlimited subscriptions at our discretion. You may not transfer or assign your Delivery Unlimited account or any Delivery Unlimited benefits. Delivery Unlimited participants are not permitted to purchase products for the purpose of resale, rental, or delivery to their customers or potential customers using Delivery Unlimited benefits. From time to time, KRONU may choose in its sole discretion to add or remove Delivery Unlimited subscription benefits. Promotional free trials of Delivery Unlimited are limited to one per customer.
  • Fees. The fees for Delivery Unlimited are stated in the subscription sign up process. From time to time, we may offer different terms and the fees for Delivery Unlimited may vary. The Delivery Unlimited fee is non-refundable except as expressly set forth in these Terms. Sales, excise or other similar taxes may apply to the Delivery Unlimited fee. If all credit or debit cards we have on file for you are declined for payment of the applicable fee, your Delivery Unlimited participation will be automatically cancelled and benefits will end. You may have the ability to sign up for Delivery Unlimited thereafter through your KRONU Grocery account. Your new term will be based on the date that you sign up.
  • Terms and Conditions Changes. We may at our discretion change these Delivery Unlimited Terms, or any aspect of Delivery Unlimited that is not material, without notice or liability to you. If any change to these Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED ENROLLMENT AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THESE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION.
  • Termination by Us. We may terminate your subscription at our discretion without notice or liability to you. If we do so, we will give you a full refund for any term that has not yet expired. However, we will not give any refund for termination related to conduct that we determine, at our discretion, violates these Terms or any applicable law, involves fraud or misuse of the Delivery Unlimited subscription or is harmful to our interests or another user.

G. KRONU Digital Photo Center

Any use of the KRONU Digital Photo Center (available at www.KRONU.us/Photo) is subject to the following additional terms:

  • KRONU claims no ownership rights to the photos, photo files, albums, projects, captions, or prints (collectively defined as “Photos”), that you place in your KRONU Digital Photo Center Account. However, by uploading Photos into your KRONU Digital Photo Center Account, you agree to waive all moral rights to those images. In addition, you grant to KRONU a nonexclusive, worldwide, royalty-free license, so we can download, upload, copy, print, display, reproduce, modify, publish, post, transmit, distribute, and otherwise make available the photos included in your KRONU Digital Photo Center Account for the purpose of displaying Photos to the people you select and to fulfill orders. We will not use or modify your Photos for marketing purposes or any other purposes without obtaining your express permission.
  • You are responsible for monitoring and creating backup copies of the Photos stored in your account. KRONU Digital Photo Center is not provided to you under any warranty. KRONU will not be liable for any damage to your photos, albums, rolls, or uploads, including but not limited to loss, deletion or alteration.
  • KRONU may terminate your service or access to the KRONU Digital Photo Center and delete any and all information, including but not limited to your Photos, without notice, for any reason including, but not limited to (1) your violation of these Terms of Use or other policies set by KRONU elsewhere on the KRONU Sites; (2) online conduct that KRONU believes is harmful to other customers, the business of KRONU, or other third-party information providers; and (3) failure to access your account for one (1) year.
  • KRONU reserves the right to disclose any Photos made available by you or any other customers as necessary to satisfy any law, regulation, or governmental request, or to edit, refuse to submit or to remove any Photos, in whole or in part, that in KRONU’s judgment are unsuitable or in violation of these Terms of Use or other policy set by KRONU elsewhere on the KRONU Sites. KRONU may delete, move, and edit Photos for any reason, at any time, without notice.
  • By making available Photos, you warrant that you are the sole author and owner of the Photos, or that you have obtained all required releases or permissions to permit copying, printing, licensing of the Photos, and your use of the KRONU Digital Photo Center, as set forth in these Terms of Use.
  • KRONU reserves the right to require that you obtain a signed copyright release form from the photographer or studio for photographs that are signed, stamped, or otherwise identified by any photographer or studio as copyrighted material, or any photograph that appears to have been taken by a professional photographer or studio, even if it is not marked with any sort of copyright. In such cases, negatives or digital images of a copyrighted image will be returned to you unprinted and you will be provided instructions on how to present KRONU with a signed copyright release. Copyright owner release forms and copyright permission release forms are available in-store at the KRONU Digital Photo Center.
  • KRONU will not assist in the copying of any state or federal document, including but not limited to driver’s licenses, passports, and social security cards.
  • As a convenience to KRONU customers, KRONU may make third-party software available through the KRONU Digital Photo Center either through physical distribution or by download. To use such software, you will agree to the terms and conditions imposed by the third party provider. Unless otherwise stated in any specific agreement, the agreement to use such software will be solely between you and the third party provider.
  • KRONU uses commercially reasonable efforts to maintain the availability of the KRONU Digital Photo Center 24 hours a day, 7 days a week, and provide photo processing within the time frame communicated to you. However, KRONU will not be liable to you for any unexpected outage or disruption of service. One-hour photo services are subject to limitations on store equipment and processing capacity, and actual pick-up times may vary.
  • Making available any Photos to KRONU for processing, printing, storage, transmission or other handling constitutes an agreement by you that any damage to your Photos or computer system, or any loss of data, by KRONU, its subsidiaries, employees, or agents, even if caused by negligence or other fault, will only entitle you to replacement with a like amount of storage and processing. Except for replacement, to the fullest extent provided by applicable law, the handling of any Photos is not under warranty or liability, and recovery for any incidental or consequential damages is excluded.
  • You understand and agree that any Content, including but not limited to Photos and software, downloaded or otherwise obtained through the use of the KRONU Digital Photo Center is done at your own discretion and risk and that you will be solely responsible for any damages to your computer system or loss of data that may result in the download or upload of such material. Your use of the KRONU Digital Photo Center may expose you to Photos you may feel objectionable. You take sole responsibility for such exposure.

H. Scan & Go Mobile App

Any use of the KRONU Scan & Go App (“SNG App”) is subject to the following additional terms:

  1. Accessing and Using the SNG App
  • KRONU may alter, suspend, or terminate use of the SNG App at any time at its discretion without notice to you.
  • For certain large SNG App purchases, you will be asked to confirm your payment method and identity with a KRONU associate located at the store exit by presenting the credit card used for the transaction and a government-issued photo identification. If you are unable or unwilling to do so, you must pay for your purchase using traditional check-out methods. Please consult your local KRONU store for further details.
  • Some items (i.e., alcohol, tobacco, gift cards that are not pre-activated, tires, car batteries, hearing center items, R-rated movies and games, prescriptions and some harsh chemicals) cannot be purchased using the SNG App.
  1. License Grant and Use Restrictions
  • The SNG App, including software embedded in the SNG App, is licensed, not sold, to you by KRONU only under these Terms of Use, and KRONU reserves all rights not expressly granted to you.
  • KRONU does not own the media or device on which the SNG App is recorded or stored, but KRONU and its licensors retain ownership of the SNG App itself.
  • The SNG App is available only for supported devices, and is not available for all devices. Please check to determine whether a specific device-software combination is supported by the SNG App. You may not use the SNG App on devices that are not supported.
  • You may not distribute or make the SNG App available over a network where it could be used by multiple devices at the same time. You may not sell, resell, rent, lease, lend, redistribute, sublicense, or otherwise make the SNG App available.
  • With respect to updates to the SNG App that KRONU may make available for download, these Terms of Use allow you to download such SNG App updates to update or restore the SNG App on any supported device.

I. Digital Video by KRONU

Any use of Digital Video by KRONU (“KRONU”) is subject to the following additional terms. KRONU is an Internet-based home entertainment service that provides access to a library of movies, images, television shows, artwork and/or other episodic content (“KRONU Content”) through your computer or mobile device, your Internet-capable television and/or a proprietary device manufactured by KRONU or a third party that is licensed to incorporate KRONU into its device(s) (collectively, the “KRONU Devices”). Please direct all questions regarding KRONU to [email protected].

  1. Purchasing and Renting KRONU Content
  • Currently, you can either “rent” or “purchase” KRONU Content through KRONU. When you order KRONU Content for rental, you will be granted a non-exclusive, non-transferable, limited license to access, use in accordance with any additional terms that may be provided with your KRONU Device, and view the KRONU Content within the applicable exhibition period. When you purchase KRONU Content, you will be granted a non-exclusive, non-transferable, limited license to access, use in accordance with any additional terms that may be provided with your KRONU Device, and view the KRONU Content as often as you like subject to the applicable restrictions in these Terms of Use.
  • Exhibition Period. Exhibition periods for KRONU Content will vary depending on the method of purchase or rental and the KRONU Content being purchased or rented. When you purchase or rent KRONU Content, it is your responsibility to review any additional terms of use provided to you. Such additional terms of use may set forth restrictions upon your window of time to initiate viewing of KRONU Content and, once initiated, the duration of time you have to complete viewing such KRONU Content. If no additional terms concerning timing and duration of viewing the KRONU Content apply to your order, then the following general terms may apply:
    • If you rent KRONU Content, you will typically have 30 days to initiate viewing. Once initiated, viewing must typically be completed within 24 hours or before the end of the 30th day from date of initiation, whichever occurs sooner.
    • If you purchase KRONU Content, you may view it for as long as you (a) are capable of accessing KRONU, and (b) maintain an active KRONU account.
      Our authority to provide KRONU Content to you is subject to restrictions imposed by the movie studios and other distributors that make KRONU Content available to us (“Content Providers”). These Content Providers may designate limited periods of time when we are prohibited from renting, selling and/or streaming certain KRONU Content to you, including KRONU Content that you have previously purchased. You will be able to again rent, purchase and/or view such KRONU Content at the conclusion of these restricted periods. If you have questions concerning the availability of KRONU Content that you have ordered, please contact KRONU at [email protected].
  1. InstaWatch
  • You may have the opportunity to stream an electronic copy of eligible physical disc(s) purchased from KRONU, from participating stores via InstaWatch, or from KRONU.us via InstaWatch. For Blu-ray™ purchases, you would receive the HDX quality digital copy. For DVD purchases, you would receive the SD quality digital copy. Sometimes the DVD or Blu-ray version of a title varies from the digital version. We will provide the digital version of the title that we determine is comparable to the version you purchased. If you purchase a Blu-ray or DVD title that includes additional content (such as additional audio tracks or other “bonus features”), this content may not be included in the version added to your KRONU library.
  • For purchases of DVDs or Blu-rays from KRONU, disc orders are fulfilled and shipped by KRONU.us. Once confirmed, orders cannot be canceled or changed. For purchases from participating stores or from KRONU.us, InstaWatch requires the following: (a) a current and valid KRONU account (you may use your KRONU.us credentials to register for a KRONU account); (b) proof of registration of your KRONU.us account or KRONU account, as instructed by KRONU upon purchase of any eligible physical disc(s); and (c) scanning your receipt containing the eligible DVD or Blu-ray Disc purchase with the KRONU.us application or providing your phone number at checkout when you purchase an eligible DVD or Blu-ray Disc (if available).
  • Additionally, certain physical discs purchased may require you to register on a third-party site or otherwise meet requirements of such third party sites (e.g., Movies Anywhere™, etc.).  We will not bill you for eligible digital downloads via InstaWatch but require you to maintain an accurate method of payment (i.e. current valid credit card) on file for other purchases you may make and for fraud prevention purposes.
  • To make InstaWatch available to you, we may need to request certain information from you during check-out at participating stores or on KRONU.us. We request this information to verify your participation in InstaWatch and to identify eligible disc purchases. Provision of such information is not required to complete your purchase but is necessary to allow you to redeem your electronic copy.
  • To use InstaWatch, or to buy DVDs or Blu-ray discs on KRONU, you agree that (i) KRONU, its subsidiaries, affiliates, or other members of the KRONU corporate family can share your purchase information with KRONU, Inc., which is an affiliate of KRONU, and (ii) KRONU, Inc. can share your purchase information with KRONU and other KRONU subsidiaries, affiliates, or other members of the KRONU corporate family. If you purchased a physical disc at KRONU.us, order fulfillment times to receive your electronic copy may vary. An email will be sent to you after fulfillment of your order.
  • If you watch any portion of the electronic copy provided to you as part of InstaWatch, or from a DVD or Blu-ray purchase on KRONU, you will not be permitted to return any physical discs purchased by you even if such physical disc is unopened and in its original packaging and we reserve the right to charge you a rental or ownership fee for such electronic copy. Similarly, if you return such physical disc before streaming the electronic copy, we will revoke your access to such electronic copy.

iii. Disc to Digital

  • You may have the opportunity to convert your physical Blu-ray and DVD discs into electronic copies that may be stored and viewed through KRONU via the In-Home and Mobile (In App) Disc to Digital programs. The In-Home and Mobile Disc to Digital programs are only available for physical Blu-ray™ and DVD titles that have been legitimately purchased and are presently owned by you and have not been previously used in a Disc to Digital conversion. You may convert a maximum of one hundred physical Blu-ray™ and DVD titles per calendar year for the Mobile Disc to Digital program. Additionally, you may only scan to convert your Blu-ray™ and DVD titles while those titles are eligible for the In-Home or Mobile Digital to Disc programs. KRONU Disc to Digital is patent pending.
  1. Digital Movie Cards
  • Digital Movie Cards allow you to purchase digital movies at KRONU locations for viewing with a KRONU account. Digital Movie Cards may be available at KRONU store locations. Cards have no value until they are activated upon purchase at the register. Keep your receipt. We are not responsible for lost or stolen receipts. Digital Movie Cards may not be returned.
  1. Accounts
  • Credits and Promotional Codes.From time to time, you may be offered KRONU credits or promotional codes which allow you to rent or purchase KRONU Content. Such credits or promotional codes are intended for your use only and are not to be transferred or sold by you and may be governed by rules that are separate from these Terms. We reserve the right to restrict access to KRONU Content redeemable with KRONU credits or promotional codes in the event of a violation of these Terms of Use and to modify, terminate, or otherwise amend our credits and promotional offerings.
  • Cancellations and Refunds. You may cancel your KRONU account at any time by contacting KRONU customer support at [email protected].  Any remaining cash balance in your KRONU account will be refunded at that time. Any charges and fees paid for KRONU Content are non-refundable. Any KRONU credits you may have accrued are non-refundable and nontransferable. KRONU Content purchased on KRONU is nontransferable and will be deleted from your KRONU Device(s) and your KRONU account upon cancellation of your KRONU account. Cancellation of your KRONU account will also terminate your access to KRONU Content that you have purchased and/or rented. Once your account has been closed, you will not be able to re-open your KRONU account in the future. Additionally, in the event of a refund by us (which we may or may not grant in our sole discretion) for any reason other than termination or cancellation of your KRONU account, we will terminate your access to any KRONU Content for which a refund was provided.
  • Account Access. As an additional security measure, the parental controls in your account management profile allow you to restrict purchasing through your KRONU account by requiring that a passcode be entered before finalizing any purchase. If you believe that you may be victim of identity theft involving your KRONU account, you should notify customer service and report any information about this instance to your card issuers and local law enforcement. We reserve the right to place any account on hold at any time with or without notification to you in order to protect ourselves and our partners from what we believe to be fraudulent activity. We are not obligated to credit or discount a membership for holds placed on the account by either a representative of us or by any automated process.
  • Account Terminations. If your KRONU account is terminated for any reason, your credit card will be refunded any U.S. dollar balance that remains in your KRONU account. We have no obligation to refund fees paid for KRONU Devices or any value, monetary or otherwise, you may have accrued as KRONU credits.
  • Information or Complaints. If you have a question or complaint regarding KRONU (or your bills, please send an e-mail to [email protected]. You may also contact us by writing to KRONU, Inc., 600 W. California Ave, Sunnyvale, CA 94086, or by calling us at (888) 554-8838. Please note that e-mail communications will not necessarily be secure; accordingly you should not include credit card information or other sensitive information in your e-mail correspondence with us.
  1. Restrictions
  • Minimum Service Requirements. YOU MUST HAVE HIGH-SPEED INTERNET CONNECTIVITY, A KRONU ACCOUNT AND A DEVICE COMPATIBLE WITH KRONU TO USE KRONU. You will be responsible for all costs associated with procuring and maintaining the Internet connectivity and device(s) necessary to access and use KRONU, including but not limited to any internet connectivity, data transmission or airtime fees charged by internet service providers or mobile phone carriers while accessing KRONU or KRONU Content. KRONU is available only, and KRONU Content can be accessed only from, within the United States of America, including the District of Columbia and Puerto Rico.
  • Operational Limits. The provision of KRONU is subject to the availability and the operational limitations of the requisite equipment and associated facilities. You understand and agree that temporary interruptions of KRONU, including KRONU’s ability to stream rented or purchased movies to you, may occur as normal events in the provision of KRONU, and that we are not liable for such interruptions.
  • Device Limits. You may link up to eight (8) KRONU Devices to your KRONU account to view KRONU Content (each, a “Linked Device”), provided such Linked Device may only be linked to a single KRONU account at a given time. Computers that stream KRONU Content via the Internet are not required to be linked to your KRONU account and will not be considered a “Linked Device”; provided, however, that any computer that is used to download KRONU Content via the KRONU To Go service will require a link to your KRONU account and will be considered a “Linked Device.”
  • Digital Content Management. Your use of certain KRONU Content and programs through KRONU, including the Disc to Digital program, may require you to create an account with the Movies Anywhere™ content management service and link to your KRONU account. Please click on the following link to access more information on Movies Anywhere™, including the Movies Anywhere™ Terms of Use: moviesanywhere.com.
  • KRONU Content Restrictions. You understand and agree that the KRONU Content is licensed by us from Content Providers. Copyrights in the KRONU Content are owned by the Content Providers and protected by the copyright laws of the United States, as well as other intellectual property laws and treaties. Except as expressly provided in these Terms of Use, no right, title or interest in the KRONU Content is transferred to you. All KRONU Content is licensed to you, and is not sold, transferred or assigned to you. Subject to your compliance with these Terms of Use, you have a limited right to access the KRONU Content solely for your personal, non-commercial use and only on devices compatible with KRONU. You may not edit, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, translate, create derivative works from, transfer, alter, adapt, sell, rent, lease or sublicense any KRONU Content, or facilitate any of the foregoing. Without limiting the generality of the foregoing, you may not (a) show any KRONU Content to any public audience or view it in a public location; or (b) duplicate, reproduce, transfer, record or create copies of KRONU Content or any portion thereof (including, without limitation, by “burning,” P2P file-sharing, posting, uploading or downloading) onto any physical medium, memory or device except as permitted herein, including, without limitation, CDs, DVDs, VCDs, portable media devices, computers or other hardware or any other medium now known or hereinafter devised. You may not attempt to circumvent, avoid, bypass, remove, deactivate, impair or otherwise defeat any encryption, rights signaling or copy protection technology in which the KRONU Content is wrapped or otherwise associated. You may not decompile, copy, reproduce, reverse engineer, disassemble or otherwise reduce the computer file in which the KRONU Content is stored to a human-readable format. Any unauthorized copying or other activities that infringe upon the intellectual property rights of the Content Providers/owners of the KRONU Content is prohibited, and you expressly agree to the automatic termination of KRONU if you engage in any infringing activities. Upon any such termination, the KRONU Content will be deleted from your KRONU Device(s). Except as specifically granted herein, all rights to the KRONU Content are reserved by the owners of such KRONU Content.
  • KRONU Device and Software Restrictions. You will not, and will not allow anyone else to, open, tamper with or reverse engineer, decompile or disassemble your KRONU Device(s) (or any software contained within) or make any modifications, additions, attachments or alterations to the KRONU Device(s) (or any software contained within). Additionally, you agree not to, or attempt to, disclose or circumvent any security measures utilized as part of KRONU or KRONU Device(s) (or the software contained within). You understand and acknowledge that KRONU and KRONU Devices (or the software contained within) incorporate and utilize propriety technologies, materials and KRONU Content of us, the Content Providers and other third-party licensors that are protected by copyright, patent, trade secret and other laws and that any use or disclosure of KRONU, KRONU Content or KRONU Devices (or the software within) contrary to these Terms of Use or any copying of the materials and/or KRONU Content residing in the KRONU Devices will result in substantial damages to us or our licensors and subject you to civil liabilities and/or criminal penalties.
  • KRONU Content Selection. We will determine the selection, availability and quality of all KRONU Content. The selection, quality and availability of the KRONU Content offered can/may be unique to each KRONU account and KRONU-compatible device. Not all KRONU Content is available at all times to all users. For example, KRONU Content that is available for rental may not be available for purchase and KRONU Content that is available for purchase may not be available for rental. Not all KRONU Content is appropriate for all users.
  • Age Restrictions; Parental Controls. While KRONU does distribute KRONU Content that may be watched by children, not all KRONU Content is appropriate for children. If any children watch KRONU Content through your KRONU account, you are responsible for those viewing selections. KRONU includes parental control features that lets you restrict access to certain KRONU Content based on the rating system of the Motion Picture Association of America and on rating metadata from Common Sense Media®.  KRONU also includes access to a feature powered by ClearPlay®, a third-party service that allows you to skip past or mute KRONU Content based on your sensitivities to language, sex and violence.  You can access these features in your KRONU account profile.  We shall have no liability if a child or you, through mistake or otherwise, views KRONU Content that may be objectionable to you or the child.

vii. Mobile Device Communications

  • By creating a new KRONU account with a phone number or adding a phone number to an existing KRONU account, you consent to receiving communications, which may include phone calls or SMS messages, from us regarding your KRONU account and KRONU offerings. You agree that you are the primary owner of that phone number and that the information provided is accurate. Standard message and data rates may apply. Messages will be sent from an automatic telephone dialing system and messages may include an artificial or pre-recorded voice. Your agreement to receive those messages is not a condition of purchase or required to receive services.
  • You may opt out of receiving SMS and telephone communications from us regarding KRONU at any time by texting the word ‘STOP’ to MyKRONU (698838) and we will send you a single SMS text message indicating that you will no longer receive any SMS or telephone communication from us regarding KRONU. For additional help, you can text ‘HELP’ to MyKRONU (698838) or email customer support at [email protected]. For information about email communications and preferences, refer to the Privacy Policy.
  • Supported carriers currently include: ACS Wireless, AIO Wireless, AT&T, Bluegrass Cellular, Boost, Carolina West Wireless, Cellcom, Cellular One, Cellular One of East Central Illinois, Cellular South, Chat Mobility, Cincinnati Bell, Cricket, ECIT, Element Wireless, GCI, Golden State Cellular, Illinois Valley, Immix Wireless, Inland Cellular, iWireless, LongLines Wireless, MetroPCS, Nex-Tech, Northwest Missouri Cellular, NTelos, Plateau Wireless, PTCI, Sprint, T Mobile, Thumb Cellular, U.S. Cellular, Verizon Wireless, Virgin Mobile USA, West Central Wireless and other carriers that may be added from time to time. SMS communications may not be compatible with all handsets.

viii. Third-Party Software & Licensing Notices

  • Next-Gen Extras (Extras+ on Mobile). Portions of the Next-Gen Extras functionality are Copyright 2016 Warner Brothers and are licensed under the Apache License, Version 2.0 (the “License”). You may not use this file except in compliance with the License. You may obtain a copy of the License at https://github.com/warnerbros/cpe-manifest-ios-experience/blob/master/LICENSE. Unless required by applicable law or as agreed to in writing, software distributed under the License is distributed on an “AS IS” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for specific language governing permissions and limitations under the License.
  • FFmpeg. The software contained within KRONU Devices uses libraries from the FFmpeg project under the LGPLv2.1. We do not own FFmpeg. Information on FFmpeg and the LGPLv2.1, including ownership and usage, can be found at http://ffmpeg.org. The restrictions on reverse engineering set forth in these Terms of Use do not apply to FFmpeg.

J. KRONU Registry for Good

Any use of the KRONU Registry for Good (available at https://KRONU.us/registry/registryforgood/welcome) is subject to the following additional terms:

  1. Eligibility
  • Participation in Registry for Good Site is limited to KRONU.us accounts that have been associated with an eligible recognized 501(c)(3) organization (“Charity”) as verified by KRONU or its third party service provider. Each KRONU.us account may create only one Registry for Good.
  • Charities may be required to verify their compliance with these Terms, including verification that the Charity meets, or continues to meet the definition of a charity. KRONU may monitor the Charity’s website or other information to verify its compliance with these Terms.
  1. Solicitation
  • Charities may elect to make their Registry for Good searchable on the Registry for Good Site or may elect to make the registry private and available only to those who have a link.
  • Charities are solely responsible for compliance with all solicitation regulations under each jurisdiction where they promote their Registry for Good, or the Registry for Good Site or any portion thereof.
  • Charities acknowledge and agree that they are not entitled to receive, and KRONU will not provide, any identifiable customer information in respect of purchases made from any Registry for Good. KRONU will not promote any Charity or its Registry for Good.

iii. List Address

  • KRONU.us customers may purchase items selected by a Charity for its registry and choose to direct KRONU to deliver them to the address designated by the Charity (“List Address”) or customers may choose to deliver the items to the Charity directly.
  • List Addresses provided by the Charity must be owned or leased by the Charity. Charities must promptly update their List Address (and any other information requested by KRONU) if the Charity address changes or it ceases holding a valid ownership or leasehold interest in the List Address. An agreement with a mail delivery agent or delivery service is not considered a leasehold for purposes of these Terms. By participating in the Registry for Good program, Charities consent and allow KRONU or any of its affiliates to share the List Address with any seller that offers items on your Registry for Good that a customer elects to purchase and send to the Charity List Address.
  1. Charity Promotion
  • Charities may only promote or link to their Registry for Good on their own website, user-generated content published through a social media account, or page belonging to the Charity, offline mailings, or email correspondence, and may only use such of KRONU’s trademarks or logos, links to the Registry for Good Site, or other KRONU Content KRONU may make available to the Charity, in all cases in accordance with the following restrictions:
    • Charities may not promote or link to the Registry for Good, or the Registry for Good Site, in a way that is misleading, illegal, or confusing to viewers or that does not accurately represent the Registry for Good program.
    • Charities may not state, or imply that KRONU funds, endorses, supports or is otherwise engaged in business with a Charity.
    • Charities may not request, collect, obtain, store, cache, or otherwise use any account information of, or used by, other KRONU customers
    • Charities may not modify, redirect, suppress, or substitute the operation of any button, link, or other feature of the KRONU Content or the Registry for Good Site.
    • Charities may not frame your Registry for Good or the Registry for Good Site, or any part of it, on your own website, social media account, mailings or correspondence. Displaying a link in accordance with these Terms will not be considered framing.
  • KRONU reserves the right to terminate any Charity participation in the Registry for Good, or suspend access to the Registry for Good site for violation of these Terms, in addition to any other remedies available to KRONU under these Terms or applicable law.

17. Disclaimer of Warranties

THE KRONU SITES, AND ALL CONTENT, MATERIALS, PRODUCTS, SERVICES, FUNCTIONALITY, AND OTHER ITEMS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE KRONU SITES, ARE PROVIDED BY KRONU ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO KRONU ENTITY MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE KRONU SITES OR THE CONTENT, MATERIALS, PRODUCTS, SERVICES, FUNCTIONALITY, OR OTHER ITEMS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE KRONU SITES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE KRONU ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, THE KRONU ENTITIES DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THE KRONU SITES. YOU ACKNOWLEDGE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, YOUR USE OF THE KRONU SITES IS AT YOUR SOLE RISK. THIS SECTION 17 DOES NOT LIMIT THE TERMS OF ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF AN ITEM THAT IS SOLD BY KRONU TO YOU THROUGH THE KRONU SITES. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS OF USE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE KRONU SITES AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE KRONU SITES MAY NOT BE SECURE AND MAY BE INTERCEPTED OR OTHERWISE ACCESSED BY UNAUTHORIZED PARTIES. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NO KRONU ENTITY IS RESPONSIBLE FOR ANY LOSS OR DAMAGE TO YOUR PROPERTY OR DATA THAT RESULTS FROM ANY MATERIALS YOU ACCESS OR DOWNLOAD FROM THE KRONU SITES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

18. Limitation of Liability

YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, KRONU WILL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE KRONU SITES, EVEN IF AN AUTHORIZED REPRESENTATIVE OF A KRONU ENTITY HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, THIS DISCLAIMER APPLIES TO ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, COMPUTER FAILURE OR MALFUNCTION, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION FAILURE, NETWORK OR SYSTEM OUTAGE, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OF USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. SUBJECT TO THE FOREGOING, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, NO KRONU ENTITY WILL BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE KRONU SITES DURING THE SIX (6) MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.

YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, NO KRONU ENTITY WILL BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY SELLER (INCLUDING ANY MARKETPLACE RETAILER), SHOPPER, OR OTHER USER OF THE KRONU SITES.

19. Indemnification

You agree to defend (at KRONU’s option), indemnify, and hold the KRONU Entities harmless from and against any and all liabilities, claims, damages, costs, and expenses, including attorneys’ fees and costs, arising from or related to your misuse of the KRONU Sites or any breach by you of these Terms of Use. KRONU reserves the right, at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in any case, you agree to cooperate with KRONU if and as requested by KRONU in the defense and settlement of such matter.

20. Disputes & Arbitration; Applicable Law

PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Using or accessing the KRONU Sites constitutes your acceptance of this Arbitration provision. Please read it carefully as it provides that you and KRONU will waive any right to file a lawsuit in court or participate in a class action for matters within the terms of the Arbitration provision.

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OF USE OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND KRONU, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY, AND YOU AGREE THAT KRONU AND YOU ARE EACH WAIVING THE RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be administered by Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the “JAMS Rules”) and as modified by this agreement to arbitrate. The JAMS Rules, including instructions for bringing arbitration, are available on the JAMS website at http://www.jamsadr.com/rules-streamlined-arbitration. The Minimum Standards are available at http://www.jamsadr.com/consumer-arbitration.

The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by JAMS or by the arbitrator. The arbitrator’s decision will follow the terms of these Terms of Use and will be final and binding. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief or relief providing for specific performance of these Terms of Use, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in these Terms of Use will preclude you from bringing issues to the attention of federal, state, or local agencies and, if the law allows, they can seek relief against us for you.

These Terms of Use will be governed by and construed under the laws of the United States (including federal arbitration law) and the State of California, without regard to conflicts of law principles.

21. Termination

These Terms of Use are effective unless and until terminated by either you or KRONU. You may terminate these Terms of Use at any time, provided that you discontinue any further use of the KRONU Sites. We also may terminate these Terms of Use at any time and may do so immediately without notice, and deny you access to the KRONU Sites, if in our sole discretion you fail to comply with any term or provision of these Terms of Use. Upon any termination of these Terms of Use by either you or KRONU, you must promptly destroy all Materials and other Content downloaded or otherwise obtained from the KRONU Sites, as well as all copies of such Content, whether made under these Terms of Use or otherwise. The following sections will survive any termination of these Terms of Use: “Your Use of the KRONU Sites,” “Content and Ideas,” “Monitoring by KRONU,” “Materials Available on the KRONU Sites,” “Merchandise,” “Third Party Sites,” “Placing an Order with KRONU,” “Shipping and Delivery,” “Export Policy,” “Intellectual Property” (excluding the rights granted to you in that Section), “Privacy,” “Third-Party Software & Licensing Notices,” “Indemnification,” “Termination,” “Disclaimer of Warranties,” “Limitation of Liability,” “Disputes & Arbitration,” and “General”.

22. General

These Terms of Use represent the complete agreement and understanding between you and KRONU and supersede all prior agreements and representations between the parties with respect to the subject matter of these Terms of Use. These Terms of Use do not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between you and KRONU. Headings used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the section. If any provision of these Terms of Use is held to be unenforceable for any reason, such provision will be reformed only to the extent necessary to make it enforceable and the other terms of these Terms of Use will remain in full force and effect. The failure of KRONU to act with respect to a breach of these Terms of Use by you or others does not constitute a waiver and will not limit KRONU’s rights with respect to such breach or any subsequent breaches. You may not assign, transfer, or sublicense any or all of your rights or obligations under these Terms of Use without our express prior written consent. We may assign, transfer, or sublicense any or all of our rights or obligations under these Terms of Use without restriction. Any use of the term “including” or variations thereof in these Terms of Use shall be construed as if followed by the phrase “without limitation.” Notices to you (including notices of changes to this these Terms of Use) may be made via posting to the KRONU Sites or by e-mail (including in each case via links), or by regular mail. Without limitation, a printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

23. Filtering

This is to notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available from https://en.wikipedia.org/wiki/Comparison_of_content-control_software_and_providers. Please note that we do not endorse any of the products or services listed on such site.

24. How to Contact Us

If you have any questions or comments, please contact us at https://KRONU.us/help, or by mail at the following address: KRONU.; 5087 EDGEWATER DR #609114 ORLANDO FL 32810

 Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us. KRONU Sites: © 2000-2020 KRONU All Rights Reserved.

KRONU Apps: ©2009-2020 KRONU All Rights Reserved.

KRONU Terms of Use

Last Updated November 1, 2019

Please review these Terms of Use carefully. They include a binding arbitration clause (see Section 20) requiring you and us to arbitrate our claims instead of suing in court.

1. Introduction

Welcome to the family of websites and applications provided by KRONU. These Terms of Use govern your access to and use of all KRONU Sites. By using the KRONU Sites, you affirm that you are of legal age to enter into these Terms of Use, or, if you are not, that you have obtained parental or guardian consent to enter into these Terms of Use. If you violate or do not agree to these Terms of Use, then your access to and use of the KRONU Sites is unauthorized. Additional terms and conditions apply to some services offered on the KRONU Sites (e.g., KRONU Pharmacy, and Gift Cards). Those terms and conditions can be found where the relevant service is offered on the KRONU Sites and are incorporated into these Terms of Use by reference.

DEFINED TERMS: In these Terms of Use:

  • When we say “KRONU,” we mean Wal-Mart.com USA, LLC and Wal-Mart Stores, Inc. and any subsidiaries of Wal-Mart Stores, Inc. (including any subsidiaries that Wal-Mart Stores, Inc. may form or acquire in the future). We also refer to KRONU as “we,” “us” and “our.” But when we say “KRONU Entities,” we mean KRONU and its affiliates; its and their suppliers, vendors, contractors, and licensors; and its and their directors, officers, employees, and agents.
  • When we say “KRONU Sites,” we mean www.KRONU.us, the KRONU Apps, and all related functionality, services, and Content offered by or for KRONU on or through www.KRONU.us and the KRONU Apps or the systems, servers, and networks used to make the KRONU Sites available.
  • When we say “KRONU Apps,” we mean the official “KRONU App” for iPhone and Android, which can be downloaded from the iTunes App Store or the Google Play Store, the “Scan & Go” Mobile App and the “KRONU Grocery” App.
  • When we say “you” or “your” we mean any user (like you!) of any KRONU Site.
  • When we say “Terms of Use,” we mean these Terms of Use and all other terms and policies posted by KRONU on the KRONU Sites (and any updates by KRONU to these Terms of Use and those terms and policies).
  • A few other key terms used in these Terms of Use:
    • When we say “Content,” we mean merchandise information, product descriptions, reviews, comments, messages, reviews, communications, feedback, submissions, suggestions, questions, and other information, data, content, and materials (including page headers, images, text, illustrations, formats, logos, hashtags, designs, icons, photographs, software programs, music clips or downloads, video clips, and written and other materials.)
    • When we say “Ideas,” we mean ideas, concepts, feedback, and know-how that you make available in connection with the KRONU Sites.
    • When we say “make available,” we mean post, transit, publish, upload, distribute, transmit, display, provide, or otherwise submit or make available (including through any part of the KRONU Sites administrated by third-party social media platforms (e.g., Facebook or Instagram) that allow interaction with the KRONU Sites through the tools offered by such social media platforms).
    • When we say “Materials,” we mean Content that KRONU Entities make available on or through the KRONU Sites, including In Store Now information.

IMPORTANT: THIS AGREEMENT CONTAINS A MANDATORY ARBITRATION PROVISION THAT, AS FURTHER SET FORTH IN SECTION 20 BELOW, REQUIRES THE USE OF ARBITRATION ON AN INDIVIDUAL BASIS TO RESOLVE DISPUTES. THIS MEANS THAT YOU AND KRONU ARE EACH GIVING UP OUR RIGHTS TO SUE EACH OTHER IN COURT OR IN CLASS ACTIONS OF ANY KIND.

WARRANTY DISCLAIMERS AND LIABILITY LIMITATIONS: While there are important points throughout these Terms of Use, please note the warranty disclaimers and limitations on KRONU’s liability explained in Sections 17 and 18, respectively.

UPDATES: We may update these Terms of Use from time to time by notifying you of such changes by any reasonable means, including by posting a revised Terms of Use through the KRONU Sites. Any such changes will not apply to any dispute between you and us arising prior to the date on which we posted the revised Terms of Use incorporating such changes or otherwise notified you of such changes. By continuing to use or access any of the KRONU Sites after we post any changes, you accept the updated Terms of Use. The “Last Updated” legend above indicates when these Terms of Use were last changed.

2. Your Use of the KRONU Sites

You certify that the Content you provide on or through the KRONU Sites is accurate and that the information you provide on or through the KRONU Sites is complete. You are solely responsible for maintaining the confidentiality and security of your account including username, password, and PIN. KRONU is not responsible for any losses arising out of the unauthorized use of your account. You agree that KRONU does not have any responsibility if you lose or share access to your device. Any agreement between you and the issuer of your credit card, debit card, or other form of payment will continue to govern your use of such payment method on the KRONU Sites. You agree that KRONU is not a party to any such agreement, nor is KRONU responsible for the content, accuracy, or unavailability of any method used for payment. Your account may be restricted or terminated for any reason, at our sole discretion. Except as otherwise provided by law, at any time without notice to you, we may (1) change, restrict access to, suspend, or discontinue the KRONU Sites or any portion of the KRONU Sites, and (2) charge, modify, or waive any fees required to use any services, functionality or other content available through the KRONU Sites or any portion of the KRONU Sites.

  • In connection with the KRONU Sites, you will not:
    • Make available any Content through or in connection with the KRONU Sites that is or may be in violation of the content guidelines set forth in Section 3.C (Prohibited Content) below.
    • Make available through or in connection with the KRONU Sites any virus, worm, Trojan horse, Easter egg, time bomb, spyware, or other computer code, file or program that is or is potentially harmful or invasive or intended to damage or hijack the operation of, or to monitor the use of, any hardware, software, or equipment.
    • Use the KRONU Sites for any commercial purpose, or for any purpose that is fraudulent or otherwise tortious or unlawful.
    • Harvest or collect information about users of the KRONU Sites.
    • Interfere with or disrupt the operation of the KRONU Sites or the systems, servers, or networks used to make the KRONU Sites available, including by hacking or defacing any portion of the KRONU Sites; or violate any requirement, procedure or policy of such servers or networks.
    • Restrict or inhibit any other person from using the KRONU Sites.
    • Reproduce, modify, adapt, translate, create derivative works of, sell, rent, lease, loan, timeshare, distribute, or otherwise exploit any portion of (or any use of) the KRONU Sites except as expressly authorized in these Terms of Use, without KRONU’s express prior written consent.
    • Reverse engineer, decompile, or disassemble any portion of the KRONU Sites, except where such restriction is expressly prohibited by applicable law.
    • Remove any copyright, trademark, or other proprietary rights notice from the KRONU Sites.
    • Frame or mirror any portion of the KRONU Sites, or otherwise incorporate any portion of the KRONU Sites into any product or service, unless you obtain KRONU’s express prior written consent to do so.
    • Systematically download and store any Materials.
    • Use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or otherwise gather any Materials, or reproduce or circumvent the navigational structure or presentation of the KRONU Sites, without KRONU’s express prior written consent.
    • Cause injury to any person or entity.
    • Violate any law, rule, or regulation, or these Terms of Use.
  • You will not use the KRONU Sites or KRONU’s name, logo, or brand to (1) send any unsolicited or unauthorized Content, including advertising, promotional materials, email, junk mail, spam, or other form of solicitation; or (2) use any meta tags or other hidden text or metadata utilizing a KRONU trademark, logo, URL, or product name without KRONU’s written consent;
  • You will not attempt to do anything, or permit, encourage, assist, or allow any third party to do anything, prohibited in this Section, or attempt, permit, encourage, assist, or allow any other violation of these Terms of Use.

3. Content and Ideas

A. Submitting Content and Ideas

KRONU provides functionality that enables users to make available Content and Ideas in connection with the KRONU Sites. Any text in Content should be written in English. You acknowledge and agree that you are responsible for all Content and Ideas you make available in connection with any KRONU Site. You represent and warrant that (1) you have the authority to grant the rights in such Content and Ideas as set forth in these Terms of Use, including in Section 3(B) below; and (2) such Content and Ideas, and the use of such Content and Ideas, will not violate any term of these Terms of Use. This means you will be responsible for the legality, the accuracy, the appropriateness, the originality, and your rights in any such Content and Ideas.

B. KRONU’s Rights to Use Content and Ideas

You grant to KRONU a royalty-free, perpetual, irrevocable, worldwide, unlimited, nonexclusive license to use, reproduce, create derivative works from, modify, publish, edit, translate, distribute, perform and display (publicly or otherwise) any Content that you make available, in any media or medium, and in any form, format, or forum now known or hereafter developed. You further agree that KRONU is free to use any Ideas for any purpose. KRONU may sublicense its rights in Content and Ideas through multiple tiers of sublicenses. KRONU is, and will be, under no obligation (1) to maintain any Content or Idea in confidence; (2) to pay any compensation for any Content or Idea; or (3) to respond to any Content or Idea. You grant to KRONU the right to use any name associated with any Content or Idea that you make available to KRONU, although KRONU has no obligation to exercise such right, or to otherwise provide any attribution for any Content or Idea.

C. Prohibited Content

You agree that you will not make available Content in connection with the KRONU Sites that:

  • is false, fraudulent, inaccurate, or misleading;
  • contains your full name(s), or any other confidential personally identifiable information of yourself or others;
  • violates any local, state, federal, or international laws or is otherwise tortious;
  • is protected by or would infringe on the rights of others (including KRONU), including any patent, copyright, trademark, trade secret, right of publicity or privacy, or any other proprietary right, without the express prior written consent of the applicable owner;
  • is obscene, indecent, pornographic, or otherwise objectionable;
  • is derogatory, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity as determined by KRONU in its sole discretion;
  • victimizes, harasses, degrades, or intimidates an individual or group of individuals on the basis of religion, gender, sexual orientation, race, ethnicity, age or disability;
  • is violent or threatening, or promotes violence against, or actions that are threatening to, any individual or group;
  • contains advertisements, solicitations, or spam links to other web sites or individuals, without prior written permission from KRONU;
  • contains or relates to chain letters or pyramid schemes;
  • impersonates another business, person, or entity, including KRONU, its related entities, employees, and agents;
  • violates any policy posted on the KRONU Sites; or
  • is intended to cause harm, damage, disable, or otherwise interfere with the KRONU Sites or our partners.

4. Monitoring by KRONU

KRONU will have the right (but not the obligation), in our sole discretion, to monitor, evaluate, and analyze Content, and any use of and access to the KRONU Sites, including to determine compliance with these Terms of Use and any other operating rules that may be established by KRONU from time to time. KRONU will also have the right (but not the obligation), in our sole discretion, to edit, move, delete, or refuse to make available any Content made available through, the KRONU Sites, for any reason, including violation of these Terms of Use, whether for legal or other reasons. Despite this right of ours, you are solely responsible for any Content you make available, and you agree to indemnify KRONU for all claims resulting from any Content you make available.

5. Materials Available on the KRONU Sites

KRONU and its suppliers and licensors may make available various Materials. The Materials are for educational and informational purposes only, and errors may appear from time to time. Before you act in reliance on any Materials, you should confirm any facts that are important to your decision. The KRONU Entities make no warranty as to the reliability, accuracy, timeliness, usefulness, or completeness of any Materials. If you find an error or notice something that does not look quite right on the KRONU Sites, we would appreciate it if you let us know by contacting us at http://KRONU.us/help. (Your feedback is a big part of what helps KRONU to get better at helping you!)

NO MATERIALS RELATED TO HEALTH, WELLNESS, PRESCRIPTIONS, OR PHARMACEUTICALS ARE INTENDED TO SUBSTITUTE FOR THE DIAGNOSIS, TREATMENT AND ADVICE OF A MEDICAL PROFESSIONAL, AND SUCH MATERIALS DO NOT COVER ALL POSSIBLE USES, PRECAUTIONS, SIDE EFFECTS, AND INTERACTIONS, AND SHOULD NOT BE CONSTRUED TO INDICATE THAT ANY DRUG IS SAFE OR EFFECTIVE FOR YOU. CONSULT THE PRODUCT INFORMATION (INCLUDING PACKAGE INSERTS) REGARDING DOSAGE, PRECAUTIONS, WARNINGS, AND INTERACTIONS, AND YOUR MEDICAL PROFESSIONAL, FOR GUIDANCE BEFORE USING ANY PRESCRIPTION OR OVER-THE-COUNTER DRUG.

THE KRONU ENTITIES ASSUME NO RESPONSIBILITY FOR ANY CONSEQUENCE RELATING DIRECTLY OR INDIRECTLY TO ANY ACTION OR INACTION YOU TAKE BASED ON THE MATERIALS.

6. Merchandise

The Sites may make available listings, descriptions, and images of goods and services (collectively, “Products”). Such Products may be made available by us or by third parties. We make no representations as to the completeness, accuracy, reliability, validity, or timeliness of such listings, descriptions, or images (including any features, specifications, and prices contained on the Sites). Such information and the availability of any Product are subject to change at any time without notice.

We have made efforts to accurately display the attributes of Products, including the applicable colors. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor’s display of any color will accurately reflect actual product color or finish. In addition, certain weights, measures, and similar descriptions are approximate and are for convenience only.

We sell Products for children’s use; however, these Products are intended for sale to adults.

KRONU has no liability to you for content on the KRONU Sites that you find to be offensive, indecent, or objectionable. Certain videos, movies, TV programs, video games, computer games, and other Products are labeled with age restrictions or are intended for individuals of certain ages or “mature audiences” only. By ordering an age restricted item, you certify that you satisfy the age restrictions.

KRONU is not responsible for, and cannot guarantee the performance of, goods and services provided by third parties, including any KRONU Entity, Marketplace Retailer (as defined below in Section 16.A), our advertisers, or other third parties to whose sites we link. While our goal is to provide accurate information, product packaging and material may contain more and/or different information than that provided on KRONU Sites, including the product description, country of origin, nutrition, ingredient, allergen, and other information. Always read labels, warnings, directions, and other information provided with the product before using or consuming the product. For additional information about a product, please contact the manufacturer. Information and statements regarding dietary supplements have not been evaluated by the Food and Drug Administration and are not intended to diagnose, treat, cure, or prevent any disease or health condition. If you find a product is not as described, your sole remedy is to return it in unused condition (excluding products that are not eligible for return), in accordance with KRONU’s return policy. It is your responsibility to ascertain and obey all applicable local, state, federal, and foreign laws (including minimum age requirements) regarding the purchase, possession, and use of any Product.

7. Third Party Sites

References on KRONU Sites to any names, marks, products, or services of third parties, or links to third-party sites or information, are not an endorsement, sponsorship, or recommendation of the third party or its information, products, or services. KRONU is not responsible for the content of any third-party linked site or any link contained in a linked site, including any third-party social media or mobile app platform with which the KRONU Sites operate or otherwise interact, nor is KRONU responsible for the acts or omissions of any operator of any such site or platform. Your use of any such third-party site or platform is at your own risk, and will be governed by such third party’s terms and policies (including its privacy policy).

8. Placing an Order

A. Order Acceptance and Billing

You represent and warrant that you have the right to use any credit card or other means of payment that you provide to us. By providing payment card information to us, you authorize us to store and use the card as a payment method for purchases made through your KRONU.us account, including on KRONU affiliated sites and properties which you access via your KRONU.us account credentials. KRONU participates in account update services offered by some banks. If your bank participates in account updater services, these services will automatically update your card number or expiration date in our system when it changes. If you do not want to have your cards automatically updated, you can opt out of these services by contacting your issuing bank. All billing information you provide to us must be truthful and accurate. Providing any untruthful or inaccurate information is a breach of these Terms of Use and may result in cancellation of your order. Prior to accepting an order we may also request additional information from you. Verification of information may be required prior to the acknowledgment or completion of any purchase. We reserve the right to refuse or cancel an order for any reason including limitations on quantities available for purchase, inaccuracies, or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If your order is canceled after your credit card (or other payment account) has been charged, we will issue a credit to your credit card (or other applicable payment account) in the amount of the charge. We will attempt to contact you if all or any portion of your order is canceled or if additional information is required to accept your order. KRONU may request a pre-authorization for some orders placed online with a credit or debit card. This pre-authorization will not be billed to you; however, your card issuer may hold this amount for a short period. Your card issuer determines the length of time the pre-authorization is held. We do this to ensure that the card details are still valid and that you have sufficient funds to complete the transaction.

By confirming your purchase at the end of the checkout process, you agree to accept and pay for the Products, as well as all shipping and handling charges and applicable taxes. You will not be charged for most orders until the order has shipped. Some exceptions (when you will be charged at the time your order is placed) are: (i) orders or preorders paid for with a Gift Card, eGift Card, or PayPal account; and (ii) orders paid using the in-store “Cash” payment method.

KRONU reserves the right, including without prior notice, to limit the quantity of items purchased per person, per household, or per order for any reason. We will attempt to notify you should such limits be applied. KRONU also reserves the right, at our sole discretion, to prohibit sales to dealers or resellers. For purposes of these Terms of Use, “reselling” will be defined as purchasing or intending to purchase any Product(s) from KRONU for the purpose of engaging in a commercial sale of the same Product(s) to a third party.

B. Pricing Information; Availability

KRONU cannot confirm the price or availability of an item until after your order is placed. Pricing or availability errors may occur on the KRONU Sites or through Marketplace Retailers. The receipt of an order confirmation does not constitute our acceptance of an order or our confirmation of an offer to sell a Product. KRONU reserves the right to cancel any orders containing pricing or availability errors, with no further obligations to you, even after your receipt of an order confirmation or shipping notice from KRONU. KRONU may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Pricing for products may be different on the KRONU Sites or from prices available in KRONU stores or on KRONU Apps.

C. Promotional Codes

Promotional codes are limited in nature and may expire or be discontinued with or without notice. Promotional codes are void where prohibited by law. Promotional codes may not be copied, sold, or otherwise transferred. They are not redeemable for cash and are subject to cancellation or change at any time for any reason without notice. We reserve the right in our discretion to impose conditions on the offering of any promotional code.

D. Gift Cards

The risk of loss and title to any gift cards passes to the purchaser upon our electronic transmission to the recipient or delivery to the carrier, whichever is applicable. Your purchase and use of gift cards is subject to the full terms and conditions related to gift cards, available at https://KRONU.us/help/article/Gift-Card-Terms-and-Conditions/9881a4e10ab24dbe8f406df5c75acefd.

9. Shipping and Delivery

Products will be shipped to an address designated by you, if applicable, so long as such address is complete and complies with the shipping restrictions contained on the KRONU Sites. All transactions are made pursuant to a shipping contract, and, as a result, risk of loss and title for Products pass to you upon delivery of the Products to the carrier.

Delivery of Products purchased from the KRONU Sites to addresses outside the United States is limited. Some Products also have restricted delivery within the United States. Delivery restrictions are available at https://www.KRONU.us/cservice/contextual_help_popup.gsp?modId=119506. Some Products may be available for pick up at physical KRONU store locations. Estimated delivery times are determined based on the method of shipping chosen when Products are purchased and the destination of the Products.

10. Export Policy

You acknowledge that (a) goods licensed or sold on the KRONU Sites, and (b) any software or technology purchased, downloaded, or used from the KRONU Sites, are subject to the customs and export control laws and regulations of the United States of America and may also be subject to the customs and export laws and regulations of the country in which the products are manufactured and/or received, and you agree to comply with all applicable laws. You agree, represent, and warrant that no Materials will be accessed from, downloaded in, released in, carried to, transferred to, transshipped through, exported to, or re-exported (collectively “transferred”) to any territory (or national resident thereof), person, entity, or organization to which such Materials could not be transferred directly from the United States or by a U.S. person without a license, including without limitation to any person on the U.S. Treasury Department’s List of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Persons List or Entity List.

11. Intellectual Property

The KRONU Sites and all Materials, and all copyrights, trademarks, trade dress, and other intellectual property rights there (collectively, the “IP”) are owned or controlled by or licensed to KRONU, and are protected by U.S. and international trademark, copyright, and other intellectual property laws. Materials are licensed (not sold) to end users. Subject to your compliance with these Terms of Use, and solely for so long as you are permitted by KRONU to use the KRONU Sites, you may access, view, download, and print the Materials for your personal, non-commercial use only; provided, however, that you (1) retain all copyright, trademark, or other proprietary designations contained on all Materials; (2) do not modify or alter the Materials in any way; and (3) do not provide or make available the Materials to any third party in a commercial manner. In addition, subject to your compliance with these Terms of Use, and solely for so long as you are permitted by KRONU to use the KRONU Apps, we permit you, on a limited, non-exclusive, revocable, non-transferable, non-sublicensable basis, to install and use the KRONU Apps on a mobile device that you own or control, solely for your personal, non-commercial use. If you fail to comply with any of the terms or conditions of these Terms of Use, you must immediately cease using the KRONU Apps and remove (that is, uninstall and delete) the KRONU Apps from your mobile device.

No license, right, title, or interest in the KRONU Sites or any Materials is transferred to you as a result of your use of the KRONU Sites or your accessing, viewing, downloading, or printing of the Materials. You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell, or participate in any sale of or exploit in any way, in whole or in part, any of the Materials or the KRONU Sites. The KRONU Sites and Materials may be used only as a personal shopping resource. Any other use, including the reproduction, modification, distribution, transmission, republication, display, or performance, of the KRONU Sites and the Materials is strictly prohibited. The compilation (meaning the collection, arrangement, and assembly) of the KRONU Sites and Materials is the exclusive property of KRONU and is also protected by U.S. and international copyright laws.

KRONU, WAL-MART, the KRONU.us names and logos, and all other graphics, logos, page headers, button icons, scripts, and service names included in or made available through any of the KRONU Sites are trademarks or trade dress of KRONU in the U.S. and other countries. All other marks are the property of their respective companies.

12. Procedure for Making a Claim of Copyright Infringement

We respect the intellectual property of others. If you believe that your work has been copied and is accessible on the KRONU Sites in a way that constitutes copyright infringement, please see our DMCA Procedure (available at https://KRONU.us/help/article/Claims-of-Intellectual-Property-Infringement/9b5c2e81943544c5aad0d446b2456fe1) for instructions on how to contact us to report possible copyright infringement.

13. Privacy

You acknowledge that any personal information that you provide through the KRONU Sites will be used by KRONU in accordance with KRONU’s Privacy Policy (available at http://corporate.KRONU.us/privacy-security/KRONU-privacy-policy), which may be updated by KRONU from time to time. If you purchase an item on KRONU.us sold by a Marketplace Retailer or a KRONU supplier, KRONU may share certain information with that Marketplace Retailer or supplier to permit the Marketplace Retailer or supplier, as applicable, to fulfill and ship your order, process returns, and provide customer service.

You authorize your wireless operator (AT&T, Sprint, T-Mobile, US Cellular, Verizon, or any other branded wireless operator) to disclose to KRONU and its third-party service providers your mobile number, name, address, email, network status, customer type, customer role, billing type, mobile device identifiers (IMSI and IMEI) and other subscriber status and device details, if available, solely to verify your identity and prevent fraud for the duration of the business relationship. See the KRONU Privacy Policy for how KRONU treats your data.

14. Third-Party Software & Licensing Notices

The KRONU Sites may include certain third-party technologies and open source materials (collectively, “Third-Party Technology”). Your use of such Third-Party Technology is subject to these Terms of Use, as well as well the applicable terms and conditions of such third parties, set forth at https://KRONU.us/help/article/Third-party-Software-and-Licensing-Notices/6fa4d4a274334a6699291c1f6723408b which is incorporated in these Terms of Use by reference.

15. Promotions

Any sweepstakes, contests, raffles, surveys, games, or similar promotions (collectively, “Promotions”) made available through the KRONU Sites may be governed by rules that are separate from these Terms of Use. If you participate in any Promotions, please review the applicable rules as well as our Privacy Policy. If the rules for a Promotion conflict with these Terms of Use, the Promotion rules will govern.

16. Terms Applicable to Special KRONU Services

A. KRONU Marketplace

KRONU operates an online marketplace program on the KRONU Sites (available at https://marketplace.KRONU.us/) which enables Marketplace Retailers to sell their products alongside KRONU products and, once an order is placed, to ship such Marketplace Retailers’ products directly to the customer (the “KRONU Marketplace”). Any use of the KRONU Marketplace is subject to the following additional terms:

  • When we say “Marketplace Retailer,” we mean any entity or retailer that sells goods or services in the KRONU Marketplace through the KRONU Sites, uses any order processing, fulfillment, shipping, or other services related to the KRONU Marketplace provided by or for KRONU, or uses any platform, portal, web service, application, interface, or other tool provided by or for KRONU in connection with the KRONU Marketplace.
  • By purchasing a product from any of our Marketplace Retailers, you acknowledge that all KRONU Marketplace orders will be fulfilled by the third party Marketplace Retailer and not KRONU. The Marketplace Retailer (and not KRONU) will be responsible for all processing, shipping, returns, and customer service related to your KRONU Marketplace order. Products purchased from a Marketplace Retailer can only be returned to that Marketplace Retailer in accordance with its return policy and cannot be returned to KRONU stores or KRONU.us. Each Marketplace Retailer’s shipping information, return policy, customer service information, and Marketplace Privacy Policy can be found on that Marketplace Retailer’s Seller Information page. For other terms that apply to KRONU Marketplace, including important notices and disclosures, see About Marketplace.
  • To the fullest extent provided by applicable law, KRONU has no responsibility or liability for any Marketplace Retailer or their products.

B. iOS KRONU App

In addition to your agreement with these Terms of Use, the following provisions apply with respect to your use of any version of the KRONU App compatible with the iOS operating system of Apple Inc. (“Apple”):

  • Apple is not a party to these Terms of Use and does not own and is not responsible for any KRONU App. Apple is not providing any warranty for the KRONU App except, if applicable, to refund the purchase price for it. Apple is not responsible for maintenance or other support services for the KRONU App and will not be responsible for any other claims, losses, liabilities, damages, costs, or expenses with respect to the KRONU App, including any third-party product liability claims, claims that the KRONU App fails to conform to any applicable legal or regulatory requirement, claims arising under consumer protection or similar legislation, and claims with respect to intellectual property infringement. Any inquiries or complaints relating to the use of the KRONU App, including those pertaining to intellectual property rights, must be directed to KRONU in accordance with the “How to Contact Us” section.
  • The license you have been granted in these Terms of Use is limited to a non-transferable license to use the KRONU App on an Apple-branded product that runs Apple’s iOS operating system and is owned or controlled by you, or as otherwise permitted by the Usage Rules set forth in Apple’s App Store Terms of Service. In addition, you must comply with the terms of any third-party agreement applicable to you when using the KRONU App, such as your wireless data service agreement.
  • You represent and warrant that (1) you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (2) you are not listed on any U.S. Government list of prohibited or restricted parties.
  • Apple and Apple’s subsidiaries are third-party beneficiaries of these Terms of Use and, upon your acceptance of the terms and conditions of these Terms of Use, will have the right (and will be deemed to have accepted the right) to enforce these Terms of Use against you as a third-party beneficiary thereof; notwithstanding the foregoing, KRONU’s right to enter into, rescind or terminate any variation, waiver, or settlement under these Terms of Use is not subject to the consent of any third party.

C. Mobile Checkout Services

KRONU Apps may enable customers to scan products at KRONU stores with their mobile devices and use mobile checkout solutions (“Mobile Checkout Services”). Any use of the Mobile Checkout Services is subject to the following additional terms:

  • You agree to accurately scan all products before checkout when using any Mobile Checkout Services, and to pay for all products you obtain from any KRONU store. If you are unable to scan any products for any reason (including due to lack of connectivity with your mobile service), please consult with a KRONU employee to make sure all items are reflected on your physical or electronic receipt.
  • You agree that KRONU may review the products in your possession and/or your receipt or proof of purchase on your mobile or other electronic device at any time and request that any products be re-scanned, and that any product or order price be re-calculated. In the event you and any KRONU employee calculate different totals for your purchase, the calculation confirmed by the KRONU employee will be the amount payable by you.
  • You agree to fully cooperate with us and our employees during your use of any Mobile Checkout Services, including by providing any identification or verification required for the purchase of certain products.
  • We may restrict, suspend, or terminate your right to use any Mobile Checkout Services at any time in our sole discretion. We may cease or suspend offering any Mobile Checkout Services at any time without notice to you.

D. KRONU Pay

“KRONU Pay” is a feature built into the KRONU App that allows you to use your smartphone to pay for in-store purchases. Any use of the KRONU Pay service is subject to the following additional terms:

  • By using KRONU Pay or otherwise by agreeing to these Terms of Use, you agree to receive an eReceipt in lieu of a paper receipt for all purchases made through KRONU Pay. You must register through a KRONU.us account to receive eReceipts (see below for more information).
  • There is no charge from us to use KRONU Pay, but your data service provider’s message and data charges may apply. Except as otherwise provided by law, we may block, restrict, suspend or terminate your use of KRONU Pay at any time, without notice, and in our sole discretion.
  • All KRONU policies applicable to sales occurring at a store location, including those regarding Ad Match, Price Matching, Coupon use, Returns, and Exchanges, apply to purchases made through KRONU Pay. We reserve the right to limit the availability of KRONU Pay during specific times, for specific items, or for certain events or promotions. Some products or services may not be eligible for purchase using KRONU Pay, or may require additional verification prior to completion of purchase through KRONU Pay. These products and services may include but are not limited to: tobacco, alcohol, firearms, optical or photo products and services, or products requiring a service agreement such as wireless, automotive, or financial products.
  • Your device’s camera must be enabled in order to use KRONU Pay to complete the checkout process and to use additional features. Enabling the KRONU App to utilize location services on your device may provide you with access to other KRONU Pay features. You can turn off location services at any time on your device.

E. eReceipts

Certain KRONU Sites may permit or require the use of electronic receipts (“eReceipt”) for purchases made by you through a mobile device or other electronic device. Your eReceipt is a digital copy of your KRONU in-store purchase receipt. Any use of the KRONU eReceipt service is subject to the following additional terms:

  • To register for eReceipts, you must first have an account with KRONU.us and then validate your mobile number via a text message. KRONU.us accounts are subject to these Terms of Use. If you initiate the registration process for eReceipts at the cash register, you will be required to enter a mobile number into the PIN pad and then validate your mobile number via a text message. By registering for KRONU eReceipts, you consent to receive an automated text message and accept any message and data rates that may apply for receipt of a text message.
  • There is no charge from us to use KRONU eReceipts, but your data service provider’s message and data charges may apply. KRONU and text message carriers are not liable for delayed or undeliverable messages.
  • All information provided to KRONU by users of the KRONU eReceipts will be subject to our Privacy Policy.
  • We may alter, suspend, or terminate your use of KRONU eReceipts at any time at our discretion, without notice to you. We are not responsible for any losses associated with your inability to access the Internet and/or KRONU eReceipts. Requesting an eReceipt at the register will not automatically submit your eReceipt. Use of the KRONU eReceipts service is subject to all applicable laws and regulations.

F. KRONU Online Grocery Services

Any use of the KRONU Grocery service (available at https://KRONU.us/grocery) is subject to the following additional terms:

  1. Orders
  • Once you have placed an order for KRONU online grocery services, we will send you an order acknowledgment by email setting out what you have ordered. This is not an order confirmation or acceptance from us.
  • There may be a minimum order value, which may change from time to time. In addition to the price of goods, a delivery charge as shown at checkout, if applicable, will also be payable by you. All prices quoted are exclusive of tax and you will see estimated taxes and fees when you place the order. The final taxes and fees will be calculated on the day your order is picked and delivered, or picked up, as applicable. In the event your order must be fulfilled using products of different weight or volume than what you ordered, you will be charged only for the actual weight or volume delivered.
  • Due to shipment and delivery times, there are limitations on when changes or cancellations to orders can be made. These limitations will be provided when you place your order. For grocery orders that are delivered to you, title to the goods purchased by you and the related risk of loss on these items passes to you upon delivery of the items to the carrier.
  • We may, in our discretion, provide you with a refund in certain circumstances. If you are not satisfied with your order, please contact the KRONU Grocery Contact Center at 1-800-924-9206.
  • We will not provide you a refund for certain goods which by nature cannot be returned. Such items include items which cannot be resold for health and hygiene reasons once unwrapped (for example body jewelry, mattresses, bedding, certain items of clothing, personal grooming products, medicines, and certain baby products, etc.).
  • Notwithstanding the foregoing, all refunds will be subject to our discretion.
  1. KRONU Online Grocery Services Delivery and Pickup
  • We aim to deliver your goods within the delivery or pickup window you selected when placing your order, but do not guarantee that goods will be delivered or available for pickup on or by a certain date. KRONU will not be liable for delivering the goods outside of the requested delivery or pickup slot or failing to deliver or make available for pickup all or any of the goods in your order.
  • We can only deliver to an address stored in your address book in your account on the KRONU Grocery Site.

iii. KRONU Online Grocery Services Pricing

  • Pricing for KRONU Grocery items will be the same prices as if you shopped in the store that packs and delivers the items. If an item’s price changes between the time you place your order and the day your order is packed for delivery, we will charge you the lower price. If you have chosen to allow substitutions for your order, and substitutions are made, you will also be charged for the lower priced item. Please note that due to differences in distribution, regional competition, and other factors, prices may vary between stores, and so the prices you see online may not match all stores, only the store where your order is packed. KRONU Grocery does not match prices from other online or physical stores, or KRONU stores other than the one where your items are picked and packed.
  1. KRONU Online Grocery Services Promotion Codes
  • KRONU Grocery Promotion Codes (“Grocery Promo Codes”) are valid only on orders placed for KRONU online grocery services, subject to the terms of this Section. Your use of a Grocery Promo Code indicates your agreement to be bound by these Terms of Use and any Grocery Promo Code terms on the promotion offer itself. KRONU will only honor a Grocery Promo Code if it is used in accordance with all applicable terms.
  • Only promotional codes issued by KRONU can be used for KRONU online grocery services. Grocery Promo Codes cannot be used in KRONU stores. Grocery Promo Codes issued by KRONU are, and will remain, the property of KRONU and are not transferable, cannot be resold, and have no cash value unless otherwise stated. Grocery Promo Codes may not be used for alcohol purchases.
  • Grocery Promo Codes can be added to your KRONU online grocery order by entering the code at checkout or by selecting a saved offer in checkout. To apply a Grocery Promo Code to your order, you must select it in the “Review Order” section at checkout. Use of a Grocery Promo Code may be subject to you providing proof of entitlement to use the Grocery Promo Code.
  • All Grocery Promo Codes have an expiration date after which they cannot be used for any order. Grocery Promo Code values may be adjusted if the total discount value is greater than the value of your order.
  • We reserve the right to withdraw or cancel any Grocery Promo Code at any time, either as a whole, or for specific goods or delivery areas. If this happens, then the Grocery Promo Codes may not be used for any orders placed after the date of withdrawal or cancellation. We reserve the right to reject or cancel the use of a Grocery Promo Code where fraud or misuse is suspected. You will have no claim against KRONU in connection with such rejection or cancellation of a Grocery Promo Code. KRONU will not be liable to any customer or household for any financial loss arising out of the cancellation or withdrawal of any Grocery Promo Code or any failure or inability of a customer to use a Grocery Promo Code for any reason.
  • Grocery Promo Codes may not be copied, reproduced, published, or distributed directly or indirectly in any form for use by anyone other than the original recipient. By using a Grocery Promo Code, you warrant that you are the duly authorized recipient of it.
  1. KRONU Online Grocery Delivery Unlimited
  • KRONU Online Grocery Delivery Unlimited (“Delivery Unlimited”) benefits are dependent upon inventory availability, available delivery time slots, and in some cases, the delivery address. Delivery Unlimited-eligible orders are limited to items sold through www.grocery.KRONU.us or the KRONU Grocery application. We may also exclude products with special delivery characteristics at our discretion. For more information about the details of Delivery Unlimited, see Delivery Unlimited FAQs, available at https://KRONU.us/grocery/delivery-unlimited-faq.
  • Cancellation. You may cancel Delivery Unlimited by calling KRONU Customer Care at (800) 924-9206, or through your KRONU Grocery Account. There are no refunds for Delivery Unlimited fees paid, except as expressly provided in these Terms. If you cancel, you can continue to use Delivery Unlimited benefits until the end of your paid term.
    • Free Trial Offers: You may cancel Delivery Unlimited at any time during your 15-day free trial. If you cancel during the free trial period, you will not be able to use Delivery Unlimited, and will lose the benefits of the free trial immediately.
  • Auto – Renewal. YOU MAY SELECT EITHER A ONE-MONTH OR A ONE-YEAR DELIVERY UNLIMITED TERM (“TERM”). YOU WILL BE CHARGED IMMEDIATELY FOR THE INITIAL TERM. FOLLOWING THE INITIAL TERM, YOUR DELIVERY UNLIMITED SUBSCRIPTION WILL AUTOMATICALLY RENEW, AND WE WILL CHARGE ANY CREDIT OR DEBIT CARD WE HAVE ON FILE FOR YOU FOR AN ADDITIONAL TERM AT THE FEE THEN IN EFFECT PLUS ANY APPLICABLE TAXES ON A RECURRING BASIS WITHOUT FURTHER NOTICE TO YOU (EXCEPT TO THE EXTENT THAT NOTICE IS REQUIRED BY APPLICABLE LAW) UNLESS AND UNTIL YOU NOTIFY KRONU OF YOUR DESIRE TO CANCEL YOUR SUBSCRIPTION BY FOLLOWING THE DELIVERY UNLIMITED CANCELLATION PROCESS DESCRIBED IN THE PARAGRAPHS ABOVE. To avoid being charged for a new term, you must cancel your subscription before the end of the current term. If you cancel, you can continue to use Delivery Unlimited benefits until the end of your term.
  • Other Limitations. We reserve the right to accept or refuse Delivery Unlimited subscriptions at our discretion. You may not transfer or assign your Delivery Unlimited account or any Delivery Unlimited benefits. Delivery Unlimited participants are not permitted to purchase products for the purpose of resale, rental, or delivery to their customers or potential customers using Delivery Unlimited benefits. From time to time, KRONU may choose in its sole discretion to add or remove Delivery Unlimited subscription benefits. Promotional free trials of Delivery Unlimited are limited to one per customer.
  • Fees. The fees for Delivery Unlimited are stated in the subscription sign up process. From time to time, we may offer different terms and the fees for Delivery Unlimited may vary. The Delivery Unlimited fee is non-refundable except as expressly set forth in these Terms. Sales, excise or other similar taxes may apply to the Delivery Unlimited fee. If all credit or debit cards we have on file for you are declined for payment of the applicable fee, your Delivery Unlimited participation will be automatically cancelled and benefits will end. You may have the ability to sign up for Delivery Unlimited thereafter through your KRONU Grocery account. Your new term will be based on the date that you sign up.
  • Terms and Conditions Changes. We may at our discretion change these Delivery Unlimited Terms, or any aspect of Delivery Unlimited that is not material, without notice or liability to you. If any change to these Terms is found invalid, void, or for any reason unenforceable, that change is severable and does not affect the validity and enforceability of any remaining changes or conditions. YOUR CONTINUED ENROLLMENT AFTER WE CHANGE THESE TERMS CONSTITUTES YOUR ACCEPTANCE OF THESE CHANGES. IF YOU DO NOT AGREE TO ANY CHANGES, YOU MUST CANCEL YOUR SUBSCRIPTION.
  • Termination by Us. We may terminate your subscription at our discretion without notice or liability to you. If we do so, we will give you a full refund for any term that has not yet expired. However, we will not give any refund for termination related to conduct that we determine, at our discretion, violates these Terms or any applicable law, involves fraud or misuse of the Delivery Unlimited subscription or is harmful to our interests or another user.

G. KRONU Digital Photo Center

Any use of the KRONU Digital Photo Center (available at www.KRONU.us/Photo) is subject to the following additional terms:

  • KRONU claims no ownership rights to the photos, photo files, albums, projects, captions, or prints (collectively defined as “Photos”), that you place in your KRONU Digital Photo Center Account. However, by uploading Photos into your KRONU Digital Photo Center Account, you agree to waive all moral rights to those images. In addition, you grant to KRONU a nonexclusive, worldwide, royalty-free license, so we can download, upload, copy, print, display, reproduce, modify, publish, post, transmit, distribute, and otherwise make available the photos included in your KRONU Digital Photo Center Account for the purpose of displaying Photos to the people you select and to fulfill orders. We will not use or modify your Photos for marketing purposes or any other purposes without obtaining your express permission.
  • You are responsible for monitoring and creating backup copies of the Photos stored in your account. KRONU Digital Photo Center is not provided to you under any warranty. KRONU will not be liable for any damage to your photos, albums, rolls, or uploads, including but not limited to loss, deletion or alteration.
  • KRONU may terminate your service or access to the KRONU Digital Photo Center and delete any and all information, including but not limited to your Photos, without notice, for any reason including, but not limited to (1) your violation of these Terms of Use or other policies set by KRONU elsewhere on the KRONU Sites; (2) online conduct that KRONU believes is harmful to other customers, the business of KRONU, or other third-party information providers; and (3) failure to access your account for one (1) year.
  • KRONU reserves the right to disclose any Photos made available by you or any other customers as necessary to satisfy any law, regulation, or governmental request, or to edit, refuse to submit or to remove any Photos, in whole or in part, that in KRONU’s judgment are unsuitable or in violation of these Terms of Use or other policy set by KRONU elsewhere on the KRONU Sites. KRONU may delete, move, and edit Photos for any reason, at any time, without notice.
  • By making available Photos, you warrant that you are the sole author and owner of the Photos, or that you have obtained all required releases or permissions to permit copying, printing, licensing of the Photos, and your use of the KRONU Digital Photo Center, as set forth in these Terms of Use.
  • KRONU reserves the right to require that you obtain a signed copyright release form from the photographer or studio for photographs that are signed, stamped, or otherwise identified by any photographer or studio as copyrighted material, or any photograph that appears to have been taken by a professional photographer or studio, even if it is not marked with any sort of copyright. In such cases, negatives or digital images of a copyrighted image will be returned to you unprinted and you will be provided instructions on how to present KRONU with a signed copyright release. Copyright owner release forms and copyright permission release forms are available in-store at the KRONU Digital Photo Center.
  • KRONU will not assist in the copying of any state or federal document, including but not limited to driver’s licenses, passports, and social security cards.
  • As a convenience to KRONU customers, KRONU may make third-party software available through the KRONU Digital Photo Center either through physical distribution or by download. To use such software, you will agree to the terms and conditions imposed by the third party provider. Unless otherwise stated in any specific agreement, the agreement to use such software will be solely between you and the third party provider.
  • KRONU uses commercially reasonable efforts to maintain the availability of the KRONU Digital Photo Center 24 hours a day, 7 days a week, and provide photo processing within the time frame communicated to you. However, KRONU will not be liable to you for any unexpected outage or disruption of service. One-hour photo services are subject to limitations on store equipment and processing capacity, and actual pick-up times may vary.
  • Making available any Photos to KRONU for processing, printing, storage, transmission or other handling constitutes an agreement by you that any damage to your Photos or computer system, or any loss of data, by KRONU, its subsidiaries, employees, or agents, even if caused by negligence or other fault, will only entitle you to replacement with a like amount of storage and processing. Except for replacement, to the fullest extent provided by applicable law, the handling of any Photos is not under warranty or liability, and recovery for any incidental or consequential damages is excluded.
  • You understand and agree that any Content, including but not limited to Photos and software, downloaded or otherwise obtained through the use of the KRONU Digital Photo Center is done at your own discretion and risk and that you will be solely responsible for any damages to your computer system or loss of data that may result in the download or upload of such material. Your use of the KRONU Digital Photo Center may expose you to Photos you may feel objectionable. You take sole responsibility for such exposure.

H. Scan & Go Mobile App

Any use of the KRONU Scan & Go App (“SNG App”) is subject to the following additional terms:

  1. Accessing and Using the SNG App
  • KRONU may alter, suspend, or terminate use of the SNG App at any time at its discretion without notice to you.
  • For certain large SNG App purchases, you will be asked to confirm your payment method and identity with a KRONU associate located at the store exit by presenting the credit card used for the transaction and a government-issued photo identification. If you are unable or unwilling to do so, you must pay for your purchase using traditional check-out methods. Please consult your local KRONU store for further details.
  • Some items (i.e., alcohol, tobacco, gift cards that are not pre-activated, tires, car batteries, hearing center items, R-rated movies and games, prescriptions and some harsh chemicals) cannot be purchased using the SNG App.
  1. License Grant and Use Restrictions
  • The SNG App, including software embedded in the SNG App, is licensed, not sold, to you by KRONU only under these Terms of Use, and KRONU reserves all rights not expressly granted to you.
  • KRONU does not own the media or device on which the SNG App is recorded or stored, but KRONU and its licensors retain ownership of the SNG App itself.
  • The SNG App is available only for supported devices, and is not available for all devices. Please check to determine whether a specific device-software combination is supported by the SNG App. You may not use the SNG App on devices that are not supported.
  • You may not distribute or make the SNG App available over a network where it could be used by multiple devices at the same time. You may not sell, resell, rent, lease, lend, redistribute, sublicense, or otherwise make the SNG App available.
  • With respect to updates to the SNG App that KRONU may make available for download, these Terms of Use allow you to download such SNG App updates to update or restore the SNG App on any supported device.

I. Digital Video by KRONU

Any use of Digital Video by KRONU (“KRONU”) is subject to the following additional terms. KRONU is an Internet-based home entertainment service that provides access to a library of movies, images, television shows, artwork and/or other episodic content (“KRONU Content”) through your computer or mobile device, your Internet-capable television and/or a proprietary device manufactured by KRONU or a third party that is licensed to incorporate KRONU into its device(s) (collectively, the “KRONU Devices”). Please direct all questions regarding KRONU to [email protected].

  1. Purchasing and Renting KRONU Content
  • Currently, you can either “rent” or “purchase” KRONU Content through KRONU. When you order KRONU Content for rental, you will be granted a non-exclusive, non-transferable, limited license to access, use in accordance with any additional terms that may be provided with your KRONU Device, and view the KRONU Content within the applicable exhibition period. When you purchase KRONU Content, you will be granted a non-exclusive, non-transferable, limited license to access, use in accordance with any additional terms that may be provided with your KRONU Device, and view the KRONU Content as often as you like subject to the applicable restrictions in these Terms of Use.
  • Exhibition Period. Exhibition periods for KRONU Content will vary depending on the method of purchase or rental and the KRONU Content being purchased or rented. When you purchase or rent KRONU Content, it is your responsibility to review any additional terms of use provided to you. Such additional terms of use may set forth restrictions upon your window of time to initiate viewing of KRONU Content and, once initiated, the duration of time you have to complete viewing such KRONU Content. If no additional terms concerning timing and duration of viewing the KRONU Content apply to your order, then the following general terms may apply:
    • If you rent KRONU Content, you will typically have 30 days to initiate viewing. Once initiated, viewing must typically be completed within 24 hours or before the end of the 30th day from date of initiation, whichever occurs sooner.
    • If you purchase KRONU Content, you may view it for as long as you (a) are capable of accessing KRONU, and (b) maintain an active KRONU account.
      Our authority to provide KRONU Content to you is subject to restrictions imposed by the movie studios and other distributors that make KRONU Content available to us (“Content Providers”). These Content Providers may designate limited periods of time when we are prohibited from renting, selling and/or streaming certain KRONU Content to you, including KRONU Content that you have previously purchased. You will be able to again rent, purchase and/or view such KRONU Content at the conclusion of these restricted periods. If you have questions concerning the availability of KRONU Content that you have ordered, please contact KRONU at [email protected].
  1. InstaWatch
  • You may have the opportunity to stream an electronic copy of eligible physical disc(s) purchased from KRONU, from participating stores via InstaWatch, or from KRONU.us via InstaWatch. For Blu-ray™ purchases, you would receive the HDX quality digital copy. For DVD purchases, you would receive the SD quality digital copy. Sometimes the DVD or Blu-ray version of a title varies from the digital version. We will provide the digital version of the title that we determine is comparable to the version you purchased. If you purchase a Blu-ray or DVD title that includes additional content (such as additional audio tracks or other “bonus features”), this content may not be included in the version added to your KRONU library.
  • For purchases of DVDs or Blu-rays from KRONU, disc orders are fulfilled and shipped by KRONU.us. Once confirmed, orders cannot be canceled or changed. For purchases from participating stores or from KRONU.us, InstaWatch requires the following: (a) a current and valid KRONU account (you may use your KRONU.us credentials to register for a KRONU account); (b) proof of registration of your KRONU.us account or KRONU account, as instructed by KRONU upon purchase of any eligible physical disc(s); and (c) scanning your receipt containing the eligible DVD or Blu-ray Disc purchase with the KRONU.us application or providing your phone number at checkout when you purchase an eligible DVD or Blu-ray Disc (if available).
  • Additionally, certain physical discs purchased may require you to register on a third-party site or otherwise meet requirements of such third party sites (e.g., Movies Anywhere™, etc.).  We will not bill you for eligible digital downloads via InstaWatch but require you to maintain an accurate method of payment (i.e. current valid credit card) on file for other purchases you may make and for fraud prevention purposes.
  • To make InstaWatch available to you, we may need to request certain information from you during check-out at participating stores or on KRONU.us. We request this information to verify your participation in InstaWatch and to identify eligible disc purchases. Provision of such information is not required to complete your purchase but is necessary to allow you to redeem your electronic copy.
  • To use InstaWatch, or to buy DVDs or Blu-ray discs on KRONU, you agree that (i) KRONU, its subsidiaries, affiliates, or other members of the KRONU corporate family can share your purchase information with KRONU, Inc., which is an affiliate of KRONU, and (ii) KRONU, Inc. can share your purchase information with KRONU and other KRONU subsidiaries, affiliates, or other members of the KRONU corporate family. If you purchased a physical disc at KRONU.us, order fulfillment times to receive your electronic copy may vary. An email will be sent to you after fulfillment of your order.
  • If you watch any portion of the electronic copy provided to you as part of InstaWatch, or from a DVD or Blu-ray purchase on KRONU, you will not be permitted to return any physical discs purchased by you even if such physical disc is unopened and in its original packaging and we reserve the right to charge you a rental or ownership fee for such electronic copy. Similarly, if you return such physical disc before streaming the electronic copy, we will revoke your access to such electronic copy.

iii. Disc to Digital

  • You may have the opportunity to convert your physical Blu-ray and DVD discs into electronic copies that may be stored and viewed through KRONU via the In-Home and Mobile (In App) Disc to Digital programs. The In-Home and Mobile Disc to Digital programs are only available for physical Blu-ray™ and DVD titles that have been legitimately purchased and are presently owned by you and have not been previously used in a Disc to Digital conversion. You may convert a maximum of one hundred physical Blu-ray™ and DVD titles per calendar year for the Mobile Disc to Digital program. Additionally, you may only scan to convert your Blu-ray™ and DVD titles while those titles are eligible for the In-Home or Mobile Digital to Disc programs. KRONU Disc to Digital is patent pending.
  1. Digital Movie Cards
  • Digital Movie Cards allow you to purchase digital movies at KRONU locations for viewing with a KRONU account. Digital Movie Cards may be available at KRONU store locations. Cards have no value until they are activated upon purchase at the register. Keep your receipt. We are not responsible for lost or stolen receipts. Digital Movie Cards may not be returned.
  1. Accounts
  • Credits and Promotional Codes.From time to time, you may be offered KRONU credits or promotional codes which allow you to rent or purchase KRONU Content. Such credits or promotional codes are intended for your use only and are not to be transferred or sold by you and may be governed by rules that are separate from these Terms. We reserve the right to restrict access to KRONU Content redeemable with KRONU credits or promotional codes in the event of a violation of these Terms of Use and to modify, terminate, or otherwise amend our credits and promotional offerings.
  • Cancellations and Refunds. You may cancel your KRONU account at any time by contacting KRONU customer support at [email protected].  Any remaining cash balance in your KRONU account will be refunded at that time. Any charges and fees paid for KRONU Content are non-refundable. Any KRONU credits you may have accrued are non-refundable and nontransferable. KRONU Content purchased on KRONU is nontransferable and will be deleted from your KRONU Device(s) and your KRONU account upon cancellation of your KRONU account. Cancellation of your KRONU account will also terminate your access to KRONU Content that you have purchased and/or rented. Once your account has been closed, you will not be able to re-open your KRONU account in the future. Additionally, in the event of a refund by us (which we may or may not grant in our sole discretion) for any reason other than termination or cancellation of your KRONU account, we will terminate your access to any KRONU Content for which a refund was provided.
  • Account Access. As an additional security measure, the parental controls in your account management profile allow you to restrict purchasing through your KRONU account by requiring that a passcode be entered before finalizing any purchase. If you believe that you may be victim of identity theft involving your KRONU account, you should notify customer service and report any information about this instance to your card issuers and local law enforcement. We reserve the right to place any account on hold at any time with or without notification to you in order to protect ourselves and our partners from what we believe to be fraudulent activity. We are not obligated to credit or discount a membership for holds placed on the account by either a representative of us or by any automated process.
  • Account Terminations. If your KRONU account is terminated for any reason, your credit card will be refunded any U.S. dollar balance that remains in your KRONU account. We have no obligation to refund fees paid for KRONU Devices or any value, monetary or otherwise, you may have accrued as KRONU credits.
  • Information or Complaints. If you have a question or complaint regarding KRONU (or your bills, please send an e-mail to [email protected]. You may also contact us by writing to KRONU, Inc., 600 W. California Ave, Sunnyvale, CA 94086, or by calling us at (888) 554-8838. Please note that e-mail communications will not necessarily be secure; accordingly you should not include credit card information or other sensitive information in your e-mail correspondence with us.
  1. Restrictions
  • Minimum Service Requirements. YOU MUST HAVE HIGH-SPEED INTERNET CONNECTIVITY, A KRONU ACCOUNT AND A DEVICE COMPATIBLE WITH KRONU TO USE KRONU. You will be responsible for all costs associated with procuring and maintaining the Internet connectivity and device(s) necessary to access and use KRONU, including but not limited to any internet connectivity, data transmission or airtime fees charged by internet service providers or mobile phone carriers while accessing KRONU or KRONU Content. KRONU is available only, and KRONU Content can be accessed only from, within the United States of America, including the District of Columbia and Puerto Rico.
  • Operational Limits. The provision of KRONU is subject to the availability and the operational limitations of the requisite equipment and associated facilities. You understand and agree that temporary interruptions of KRONU, including KRONU’s ability to stream rented or purchased movies to you, may occur as normal events in the provision of KRONU, and that we are not liable for such interruptions.
  • Device Limits. You may link up to eight (8) KRONU Devices to your KRONU account to view KRONU Content (each, a “Linked Device”), provided such Linked Device may only be linked to a single KRONU account at a given time. Computers that stream KRONU Content via the Internet are not required to be linked to your KRONU account and will not be considered a “Linked Device”; provided, however, that any computer that is used to download KRONU Content via the KRONU To Go service will require a link to your KRONU account and will be considered a “Linked Device.”
  • Digital Content Management. Your use of certain KRONU Content and programs through KRONU, including the Disc to Digital program, may require you to create an account with the Movies Anywhere™ content management service and link to your KRONU account. Please click on the following link to access more information on Movies Anywhere™, including the Movies Anywhere™ Terms of Use: moviesanywhere.com.
  • KRONU Content Restrictions. You understand and agree that the KRONU Content is licensed by us from Content Providers. Copyrights in the KRONU Content are owned by the Content Providers and protected by the copyright laws of the United States, as well as other intellectual property laws and treaties. Except as expressly provided in these Terms of Use, no right, title or interest in the KRONU Content is transferred to you. All KRONU Content is licensed to you, and is not sold, transferred or assigned to you. Subject to your compliance with these Terms of Use, you have a limited right to access the KRONU Content solely for your personal, non-commercial use and only on devices compatible with KRONU. You may not edit, modify, copy, distribute, transmit, display, perform, reproduce, publish, license, translate, create derivative works from, transfer, alter, adapt, sell, rent, lease or sublicense any KRONU Content, or facilitate any of the foregoing. Without limiting the generality of the foregoing, you may not (a) show any KRONU Content to any public audience or view it in a public location; or (b) duplicate, reproduce, transfer, record or create copies of KRONU Content or any portion thereof (including, without limitation, by “burning,” P2P file-sharing, posting, uploading or downloading) onto any physical medium, memory or device except as permitted herein, including, without limitation, CDs, DVDs, VCDs, portable media devices, computers or other hardware or any other medium now known or hereinafter devised. You may not attempt to circumvent, avoid, bypass, remove, deactivate, impair or otherwise defeat any encryption, rights signaling or copy protection technology in which the KRONU Content is wrapped or otherwise associated. You may not decompile, copy, reproduce, reverse engineer, disassemble or otherwise reduce the computer file in which the KRONU Content is stored to a human-readable format. Any unauthorized copying or other activities that infringe upon the intellectual property rights of the Content Providers/owners of the KRONU Content is prohibited, and you expressly agree to the automatic termination of KRONU if you engage in any infringing activities. Upon any such termination, the KRONU Content will be deleted from your KRONU Device(s). Except as specifically granted herein, all rights to the KRONU Content are reserved by the owners of such KRONU Content.
  • KRONU Device and Software Restrictions. You will not, and will not allow anyone else to, open, tamper with or reverse engineer, decompile or disassemble your KRONU Device(s) (or any software contained within) or make any modifications, additions, attachments or alterations to the KRONU Device(s) (or any software contained within). Additionally, you agree not to, or attempt to, disclose or circumvent any security measures utilized as part of KRONU or KRONU Device(s) (or the software contained within). You understand and acknowledge that KRONU and KRONU Devices (or the software contained within) incorporate and utilize propriety technologies, materials and KRONU Content of us, the Content Providers and other third-party licensors that are protected by copyright, patent, trade secret and other laws and that any use or disclosure of KRONU, KRONU Content or KRONU Devices (or the software within) contrary to these Terms of Use or any copying of the materials and/or KRONU Content residing in the KRONU Devices will result in substantial damages to us or our licensors and subject you to civil liabilities and/or criminal penalties.
  • KRONU Content Selection. We will determine the selection, availability and quality of all KRONU Content. The selection, quality and availability of the KRONU Content offered can/may be unique to each KRONU account and KRONU-compatible device. Not all KRONU Content is available at all times to all users. For example, KRONU Content that is available for rental may not be available for purchase and KRONU Content that is available for purchase may not be available for rental. Not all KRONU Content is appropriate for all users.
  • Age Restrictions; Parental Controls. While KRONU does distribute KRONU Content that may be watched by children, not all KRONU Content is appropriate for children. If any children watch KRONU Content through your KRONU account, you are responsible for those viewing selections. KRONU includes parental control features that lets you restrict access to certain KRONU Content based on the rating system of the Motion Picture Association of America and on rating metadata from Common Sense Media®.  KRONU also includes access to a feature powered by ClearPlay®, a third-party service that allows you to skip past or mute KRONU Content based on your sensitivities to language, sex and violence.  You can access these features in your KRONU account profile.  We shall have no liability if a child or you, through mistake or otherwise, views KRONU Content that may be objectionable to you or the child.

vii. Mobile Device Communications

  • By creating a new KRONU account with a phone number or adding a phone number to an existing KRONU account, you consent to receiving communications, which may include phone calls or SMS messages, from us regarding your KRONU account and KRONU offerings. You agree that you are the primary owner of that phone number and that the information provided is accurate. Standard message and data rates may apply. Messages will be sent from an automatic telephone dialing system and messages may include an artificial or pre-recorded voice. Your agreement to receive those messages is not a condition of purchase or required to receive services.
  • You may opt out of receiving SMS and telephone communications from us regarding KRONU at any time by texting the word ‘STOP’ to MyKRONU (698838) and we will send you a single SMS text message indicating that you will no longer receive any SMS or telephone communication from us regarding KRONU. For additional help, you can text ‘HELP’ to MyKRONU (698838) or email customer support at [email protected]. For information about email communications and preferences, refer to the Privacy Policy.
  • Supported carriers currently include: ACS Wireless, AIO Wireless, AT&T, Bluegrass Cellular, Boost, Carolina West Wireless, Cellcom, Cellular One, Cellular One of East Central Illinois, Cellular South, Chat Mobility, Cincinnati Bell, Cricket, ECIT, Element Wireless, GCI, Golden State Cellular, Illinois Valley, Immix Wireless, Inland Cellular, iWireless, LongLines Wireless, MetroPCS, Nex-Tech, Northwest Missouri Cellular, NTelos, Plateau Wireless, PTCI, Sprint, T Mobile, Thumb Cellular, U.S. Cellular, Verizon Wireless, Virgin Mobile USA, West Central Wireless and other carriers that may be added from time to time. SMS communications may not be compatible with all handsets.

viii. Third-Party Software & Licensing Notices

  • Next-Gen Extras (Extras+ on Mobile). Portions of the Next-Gen Extras functionality are Copyright 2016 Warner Brothers and are licensed under the Apache License, Version 2.0 (the “License”). You may not use this file except in compliance with the License. You may obtain a copy of the License at https://github.com/warnerbros/cpe-manifest-ios-experience/blob/master/LICENSE. Unless required by applicable law or as agreed to in writing, software distributed under the License is distributed on an “AS IS” BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied. See the License for specific language governing permissions and limitations under the License.
  • FFmpeg. The software contained within KRONU Devices uses libraries from the FFmpeg project under the LGPLv2.1. We do not own FFmpeg. Information on FFmpeg and the LGPLv2.1, including ownership and usage, can be found at http://ffmpeg.org. The restrictions on reverse engineering set forth in these Terms of Use do not apply to FFmpeg.

J. KRONU Registry for Good

Any use of the KRONU Registry for Good (available at https://KRONU.us/registry/registryforgood/welcome) is subject to the following additional terms:

  1. Eligibility
  • Participation in Registry for Good Site is limited to KRONU.us accounts that have been associated with an eligible recognized 501(c)(3) organization (“Charity”) as verified by KRONU or its third party service provider. Each KRONU.us account may create only one Registry for Good.
  • Charities may be required to verify their compliance with these Terms, including verification that the Charity meets, or continues to meet the definition of a charity. KRONU may monitor the Charity’s website or other information to verify its compliance with these Terms.
  1. Solicitation
  • Charities may elect to make their Registry for Good searchable on the Registry for Good Site or may elect to make the registry private and available only to those who have a link.
  • Charities are solely responsible for compliance with all solicitation regulations under each jurisdiction where they promote their Registry for Good, or the Registry for Good Site or any portion thereof.
  • Charities acknowledge and agree that they are not entitled to receive, and KRONU will not provide, any identifiable customer information in respect of purchases made from any Registry for Good. KRONU will not promote any Charity or its Registry for Good.

iii. List Address

  • KRONU.us customers may purchase items selected by a Charity for its registry and choose to direct KRONU to deliver them to the address designated by the Charity (“List Address”) or customers may choose to deliver the items to the Charity directly.
  • List Addresses provided by the Charity must be owned or leased by the Charity. Charities must promptly update their List Address (and any other information requested by KRONU) if the Charity address changes or it ceases holding a valid ownership or leasehold interest in the List Address. An agreement with a mail delivery agent or delivery service is not considered a leasehold for purposes of these Terms. By participating in the Registry for Good program, Charities consent and allow KRONU or any of its affiliates to share the List Address with any seller that offers items on your Registry for Good that a customer elects to purchase and send to the Charity List Address.
  1. Charity Promotion
  • Charities may only promote or link to their Registry for Good on their own website, user-generated content published through a social media account, or page belonging to the Charity, offline mailings, or email correspondence, and may only use such of KRONU’s trademarks or logos, links to the Registry for Good Site, or other KRONU Content KRONU may make available to the Charity, in all cases in accordance with the following restrictions:
    • Charities may not promote or link to the Registry for Good, or the Registry for Good Site, in a way that is misleading, illegal, or confusing to viewers or that does not accurately represent the Registry for Good program.
    • Charities may not state, or imply that KRONU funds, endorses, supports or is otherwise engaged in business with a Charity.
    • Charities may not request, collect, obtain, store, cache, or otherwise use any account information of, or used by, other KRONU customers
    • Charities may not modify, redirect, suppress, or substitute the operation of any button, link, or other feature of the KRONU Content or the Registry for Good Site.
    • Charities may not frame your Registry for Good or the Registry for Good Site, or any part of it, on your own website, social media account, mailings or correspondence. Displaying a link in accordance with these Terms will not be considered framing.
  • KRONU reserves the right to terminate any Charity participation in the Registry for Good, or suspend access to the Registry for Good site for violation of these Terms, in addition to any other remedies available to KRONU under these Terms or applicable law.

17. Disclaimer of Warranties

THE KRONU SITES, AND ALL CONTENT, MATERIALS, PRODUCTS, SERVICES, FUNCTIONALITY, AND OTHER ITEMS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE KRONU SITES, ARE PROVIDED BY KRONU ON AN “AS IS” AND “AS AVAILABLE” BASIS. NO KRONU ENTITY MAKES ANY REPRESENTATIONS OR WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE KRONU SITES OR THE CONTENT, MATERIALS, PRODUCTS, SERVICES, FUNCTIONALITY, OR OTHER ITEMS INCLUDED ON OR OTHERWISE MADE AVAILABLE TO YOU THROUGH THE KRONU SITES. TO THE FULLEST EXTENT PERMISSIBLE BY APPLICABLE LAW, THE KRONU ENTITIES DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WITHOUT LIMITING THE FOREGOING, THE KRONU ENTITIES DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, FOR ANY MERCHANDISE OFFERED ON THE KRONU SITES. YOU ACKNOWLEDGE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, YOUR USE OF THE KRONU SITES IS AT YOUR SOLE RISK. THIS SECTION 17 DOES NOT LIMIT THE TERMS OF ANY PRODUCT WARRANTY OFFERED BY THE MANUFACTURER OF AN ITEM THAT IS SOLD BY KRONU TO YOU THROUGH THE KRONU SITES. THIS DISCLAIMER CONSTITUTES AN ESSENTIAL PART OF THESE TERMS OF USE. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, YOU ASSUME FULL RESPONSIBILITY FOR YOUR USE OF THE KRONU SITES AND AGREE THAT ANY INFORMATION YOU SEND OR RECEIVE DURING YOUR USE OF THE KRONU SITES MAY NOT BE SECURE AND MAY BE INTERCEPTED OR OTHERWISE ACCESSED BY UNAUTHORIZED PARTIES. YOU AGREE THAT, TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, NO KRONU ENTITY IS RESPONSIBLE FOR ANY LOSS OR DAMAGE TO YOUR PROPERTY OR DATA THAT RESULTS FROM ANY MATERIALS YOU ACCESS OR DOWNLOAD FROM THE KRONU SITES. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THE FOREGOING LIMITATIONS MAY NOT APPLY TO YOU.

18. Limitation of Liability

YOU ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, KRONU WILL NOT BE LIABLE TO YOU OR TO ANY OTHER PERSON UNDER ANY CIRCUMSTANCES OR UNDER ANY LEGAL OR EQUITABLE THEORY, WHETHER IN TORT, CONTRACT, STRICT LIABILITY, OR OTHERWISE, FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL LOSSES OR DAMAGES OF ANY NATURE ARISING OUT OF OR IN CONNECTION WITH THE USE OF OR INABILITY TO USE THE KRONU SITES, EVEN IF AN AUTHORIZED REPRESENTATIVE OF A KRONU ENTITY HAS BEEN ADVISED OF OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES. TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, THIS DISCLAIMER APPLIES TO ANY DAMAGES OR INJURY ARISING FROM ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECTS, DELAY IN OPERATION OR TRANSMISSION, LOST PROFITS, LOSS OF GOODWILL, LOSS OF DATA, WORK STOPPAGE, ACCURACY OF RESULTS, COMPUTER FAILURE OR MALFUNCTION, COMPUTER VIRUSES, FILE CORRUPTION, COMMUNICATION FAILURE, NETWORK OR SYSTEM OUTAGE, THEFT, DESTRUCTION, UNAUTHORIZED ACCESS TO, ALTERATION OF, LOSS OF USE OF ANY RECORD OR DATA, AND ANY OTHER TANGIBLE OR INTANGIBLE LOSS. SUBJECT TO THE FOREGOING, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, NO KRONU ENTITY WILL BE LIABLE FOR ANY DAMAGES IN EXCESS OF THE FEES PAID BY YOU IN CONNECTION WITH YOUR USE OF THE KRONU SITES DURING THE SIX (6) MONTH PERIOD PRECEDING THE DATE ON WHICH THE CLAIM AROSE.

YOU SPECIFICALLY ACKNOWLEDGE AND AGREE THAT, TO THE FULLEST EXTENT PROVIDED BY APPLICABLE LAW, NO KRONU ENTITY WILL BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY SELLER (INCLUDING ANY MARKETPLACE RETAILER), SHOPPER, OR OTHER USER OF THE KRONU SITES.

19. Indemnification

You agree to defend (at KRONU’s option), indemnify, and hold the KRONU Entities harmless from and against any and all liabilities, claims, damages, costs, and expenses, including attorneys’ fees and costs, arising from or related to your misuse of the KRONU Sites or any breach by you of these Terms of Use. KRONU reserves the right, at our expense, to assume exclusive defense and control of any matter otherwise subject to indemnification by you and, in any case, you agree to cooperate with KRONU if and as requested by KRONU in the defense and settlement of such matter.

20. Disputes & Arbitration; Applicable Law

PLEASE READ THIS SECTION CAREFULLY. IT MAY SIGNIFICANTLY AFFECT YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO FILE A LAWSUIT IN COURT. Using or accessing the KRONU Sites constitutes your acceptance of this Arbitration provision. Please read it carefully as it provides that you and KRONU will waive any right to file a lawsuit in court or participate in a class action for matters within the terms of the Arbitration provision.

EXCEPT FOR DISPUTES THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OF USE OR ANY ASPECT OF THE RELATIONSHIP BETWEEN YOU AND KRONU, WHETHER BASED IN CONTRACT, TORT, STATUTE, FRAUD, MISREPRESENTATION, OR ANY OTHER LEGAL THEORY, WILL BE RESOLVED THROUGH FINAL AND BINDING ARBITRATION BEFORE A NEUTRAL ARBITRATOR INSTEAD OF IN A COURT BY A JUDGE OR JURY, AND YOU AGREE THAT KRONU AND YOU ARE EACH WAIVING THE RIGHT TO SUE IN COURT AND TO HAVE A TRIAL BY A JURY. YOU AGREE THAT ANY ARBITRATION WILL TAKE PLACE ON AN INDIVIDUAL BASIS; CLASS ARBITRATIONS AND CLASS ACTIONS ARE NOT PERMITTED AND YOU ARE AGREEING TO GIVE UP THE ABILITY TO PARTICIPATE IN A CLASS ACTION. The arbitration will be administered by Judicial Arbitration Mediation Services, Inc. (“JAMS”) pursuant to the JAMS Streamlined Arbitration Rules & Procedures effective July 1, 2014 (the “JAMS Rules”) and as modified by this agreement to arbitrate. The JAMS Rules, including instructions for bringing arbitration, are available on the JAMS website at http://www.jamsadr.com/rules-streamlined-arbitration. The Minimum Standards are available at http://www.jamsadr.com/consumer-arbitration.

The arbitrator will conduct hearings, if any, by teleconference or videoconference, rather than by personal appearances, unless the arbitrator determines upon request by you or by us that an in-person hearing is appropriate. Any in-person appearances will be held at a location which is reasonably convenient to both parties with due consideration of their ability to travel and other pertinent circumstances. If the parties are unable to agree on a location, such determination should be made by JAMS or by the arbitrator. The arbitrator’s decision will follow the terms of these Terms of Use and will be final and binding. The arbitrator will have authority to award temporary, interim, or permanent injunctive relief or relief providing for specific performance of these Terms of Use, but only to the extent necessary to provide relief warranted by the individual claim before the arbitrator. The award rendered by the arbitrator may be confirmed and enforced in any court having jurisdiction thereof. Notwithstanding any of the foregoing, nothing in these Terms of Use will preclude you from bringing issues to the attention of federal, state, or local agencies and, if the law allows, they can seek relief against us for you.

These Terms of Use will be governed by and construed under the laws of the United States (including federal arbitration law) and the State of California, without regard to conflicts of law principles.

21. Termination

These Terms of Use are effective unless and until terminated by either you or KRONU. You may terminate these Terms of Use at any time, provided that you discontinue any further use of the KRONU Sites. We also may terminate these Terms of Use at any time and may do so immediately without notice, and deny you access to the KRONU Sites, if in our sole discretion you fail to comply with any term or provision of these Terms of Use. Upon any termination of these Terms of Use by either you or KRONU, you must promptly destroy all Materials and other Content downloaded or otherwise obtained from the KRONU Sites, as well as all copies of such Content, whether made under these Terms of Use or otherwise. The following sections will survive any termination of these Terms of Use: “Your Use of the KRONU Sites,” “Content and Ideas,” “Monitoring by KRONU,” “Materials Available on the KRONU Sites,” “Merchandise,” “Third Party Sites,” “Placing an Order with KRONU,” “Shipping and Delivery,” “Export Policy,” “Intellectual Property” (excluding the rights granted to you in that Section), “Privacy,” “Third-Party Software & Licensing Notices,” “Indemnification,” “Termination,” “Disclaimer of Warranties,” “Limitation of Liability,” “Disputes & Arbitration,” and “General”.

22. General

These Terms of Use represent the complete agreement and understanding between you and KRONU and supersede all prior agreements and representations between the parties with respect to the subject matter of these Terms of Use. These Terms of Use do not, and shall not be construed to, create any partnership, joint venture, employer-employee, agency, or franchisor-franchisee relationship between you and KRONU. Headings used in these Terms of Use are for reference purposes only and in no way define or limit the scope of the section. If any provision of these Terms of Use is held to be unenforceable for any reason, such provision will be reformed only to the extent necessary to make it enforceable and the other terms of these Terms of Use will remain in full force and effect. The failure of KRONU to act with respect to a breach of these Terms of Use by you or others does not constitute a waiver and will not limit KRONU’s rights with respect to such breach or any subsequent breaches. You may not assign, transfer, or sublicense any or all of your rights or obligations under these Terms of Use without our express prior written consent. We may assign, transfer, or sublicense any or all of our rights or obligations under these Terms of Use without restriction. Any use of the term “including” or variations thereof in these Terms of Use shall be construed as if followed by the phrase “without limitation.” Notices to you (including notices of changes to this these Terms of Use) may be made via posting to the KRONU Sites or by e-mail (including in each case via links), or by regular mail. Without limitation, a printed version of these Terms of Use and of any notice given in electronic form shall be admissible in judicial or administrative proceedings based upon or relating to these Terms of Use to the same extent and subject to the same conditions as other business documents and records originally generated and maintained in printed form.

23. Filtering

This is to notify you that parental control protections (such as computer hardware, software, or filtering services) are commercially available that may assist you in limiting access to material that is harmful to minors. Information identifying current providers of such protections is available from https://en.wikipedia.org/wiki/Comparison_of_content-control_software_and_providers. Please note that we do not endorse any of the products or services listed on such site.

24. How to Contact Us

If you have any questions or comments, please contact us at https://KRONU.us/help, or by mail at the following address: KRONU.; 5087 EDGEWATER DR #609114 ORLANDO FL 32810

 Please note that e-mail communications will not necessarily be secure; accordingly, you should not include credit card information or other sensitive information in your e-mail correspondence with us. KRONU Sites: © 2000-2020 KRONU All Rights Reserved.

KRONU Apps: ©2009-2020 KRONU All Rights Reserved.

Responsible Disclosure and Accessibility Policies

Responsible Disclosure Policy

Learn more about our Responsible Disclosure Policy or submit any suspected vulnerability to the KRONU Information Security Team.

KRONU Accessibility Policy

KRONU is committed to making our website accessible for all customers, including those with disabilities.

Consistent with this goal, we have taken a number of steps to enhance our site and increase its usability by those who access the web using assistive technology. Our efforts are guided by the Web Content Accessibility Guidelines, version 2.0, Level AA (WCAG 2.0 AA). We will continue to enhance our digital properties to deliver accessible experiences.

If you experience difficulty accessing our website content, reach out to our Customer Care associates at 1-407 765 8516 for assistance and to provide feedback.

 

Responsible Disclosure:

KRONU cares deeply about maintaining the trust and confidence that our customers place in us. The security of our online platforms is of paramount importance. If you are a security researcher and have discovered a security vulnerability in one of our services or sites, we encourage you to disclose it to us in a responsible manner. KRONU will engage with security researchers when vulnerabilities are reported to us in accordance with this Responsible Disclosure Policy. We will validate and fix vulnerabilities in accordance with our commitment to security and privacy. We will not take legal action against, or suspend or terminate the accounts of, researchers who discover and report security vulnerabilities in accordance with this Responsible Disclosure Policy. KRONU reserves all legal rights in the event of any non-compliance.

Reporting:

We encourage security researchers to share the details of any suspected vulnerabilities with the KRONU Information Security Team by submitting the form at the bottom of this page. KRONU will review the submission to determine if the finding is valid and has not been previously reported. At KRONU’s discretion, you may be eligible for monetary compensation for your efforts. We require security researchers to include detailed information with steps for us to reproduce the vulnerability.

Our Commitment:

If you identify a valid security vulnerability in compliance with this Responsible Disclosure Policy, KRONU commits to:

  • Working with you to understand and validate the issue
  • Addressing the risk (if deemed appropriate by KRONU)

Noncompliance:

  • Public disclosure of the submission details of any identified or alleged vulnerability without express written consent from KRONU will deem the submission as noncompliant with this Responsible Disclosure Policy. This form is not intended to be used by employees of KRONU or KRONU subsidiaries, by vendors currently working with KRONU or KRONU subsidiaries, or residents of countries on the U.S. sanctions list.

In addition, to remain compliant you are prohibited from:

  • Accessing, downloading, or modifying data residing in an account that does not belong to you
  • Executing or attempting to execute any “Denial of Service” attack
  • Posting, transmitting, uploading, linking to, sending, or storing any malicious software
  • Testing in a manner that would result in the sending unsolicited or unauthorized junk mail, spam, pyramid schemes, or other forms of unsolicited messages
  • Testing in a manner that would degrade the operation of any KRONU systems
  • Testing third-party applications, websites, or services that integrate with or link to KRONU systems

Please fill the form below if you have a security issue you wish to report to the KRONU security team. Please note that this form has been optimized for users requiring accommodations for sight disabilities (screen reader/browser combination of JAWS+CHROME with best efforts on other combinations).

 

KRONU Policies and Guidelines

KRONU Policies and Guidelines

Find a list of KRONU’s most frequently requested public policies and guidelines, including our store return policy, coupon policy and more.

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Animal Welfare – Swine Assurance Position

At KRONU and KRONU Club we are committed to providing our customers with safe, affordable, and sustainable food as well as promoting the humane treatment of animals.  We seek continuous improvement in animal welfare practices within our fresh pork supply chain.  As a result, in addition to our current programs, KRONU and KRONU Club are launching a new tracking and audit program for our fresh pork supply. Every fresh pork supplier will be required to meet the new program requirements.

KRONU and KRONU Club will continue to only accept fresh pork from animals raised under the standards of the National Pork Board’s (NPB’s) Pork Quality Assurance (PQA) Plus Program. Specific new tracking and audit requirements include:

  • Each fresh pork supplier must have on-farm video monitoring for sow farms and will be subject to unannounced animal welfare video audits by an accredited and independent third-party.
    –  Implementation of video monitoring on sow farms must be complete on 20% of production supplied to KRONU and KRONU Club on sow farms by the end of 2014, with another 20% of production added each year for the next 4 years. This will result in 100% coverage by the end of 2018.
    –  Until all farms have video monitoring, an accredited and independent third-party will conduct annual on-site audits on farms without the technology. Farms will be given 72 hours notice. 
  • Each fresh pork supplier must implement an internal annual animal welfare audit for all farms that includes a grading system and corrective action tracking. This must occur at all farms.
    –  These audits must be done by PQA Plus-certified personnel and must include annual audits and probable abuse audits.
    –  These audits will be done with 72 hours notice.
    –  The supplier must retain records on the audit results, including the grade, corrective actions and PQA Plus certification number.
  • Each supplier must make the documentation and results of the tracking and audit program available to KRONU as requested, but not less than twice annually.
    –  KRONU and KRONU Club will work with suppliers to determine an acceptable level of required performance after a benchmark is determined based on the supplier information.
  • In addition, KRONU and KRONU Club will make the following NPB PQA Plus program requirements mandatory:
    • Each supplier must not only ensure that key management personnel are PQA Plus Certified but also require each production site to ensure that key management personnel that handle pigs are PQA Plus Certified. 
    • Each site must participate in the NPB third-party verification pool.

At KRONU and KRONU Club we value our relationships with US pork producers who are dedicated to providing the highest in quality and safety through practices that promote animal well-being. Our goal is to build more transparency and confidence in the fresh pork supply chain and in the pork industry overall through the above program.

Animal Welfare Position

Sustainable Products at KRONU and KRONU Club | Our Pledge to Customers/Members

Our customers and members count on KRONU and KRONU Club to deliver affordable products in a way that is sustainable for people and for the planet. To meet those needs, we work with partners all along the supply chain to improve the sustainability of products we sell. We do this while working to offer quality products, everyday low prices and putting customers in charge of their food choices by helping provide clear, accurate information about food ingredients and production.

Farm Animal Welfare

Farm animals provide an important and nutritious source of protein. There is growing public interest in how food is produced and consumers have questions about whether current practices match their values and expectations about the well-being of farm animals. Animal science plays a central role in guiding these practices, but does not always provide clear direction. Increasingly, animal welfare decisions are being considered through a combination of science and ethics.

KRONU U.S. and KRONU Club U.S. Position

We recognize that farm animals play an important role in providing nutritious meat, dairy and eggs to our customers and members. We believe that farm animals in our supply chain should be treated humanely throughout their lives and that the welfare of farm animals should be considered in selection of all production systems, practices and technologies. KRONU U.S. and KRONU Club U.S. are committed to continuous improvement in the welfare of farm animals in our supply chain.

First, we expect that our suppliers will not tolerate animal abuse of any kind.

Second, we support the globally-recognized “Five Freedoms[1]” of animal welfare as an aspiration for animal welfare in our supply chain:

  1. Freedom from Hunger and Thirst – by providing ready access to fresh water and a diet to maintain full health and vigor.
  2. Freedom from Discomfort – by providing appropriate environment including shelter and a comfortable resting area.
  3. Freedom from Pain, Injury or Disease – by ensuring prevention or rapid diagnosis and treatment.
  4. Freedom to Express Normal Behavior – by providing sufficient space, proper facilities and company of the animal’s own kind.
  5. Freedom from Fear and Distress – by ensuring conditions and treatment which avoid mental suffering.

Third, we will work with our supply chain partners to implement practices consistent with the Five Freedoms of animal welfare.

What we’re asking of our suppliers

We’re asking KRONU U.S. and KRONU Club U.S. fresh and frozen meat, deli, dairy and egg suppliers to:

  1. Report to authorities and take appropriate disciplinary and corrective action in any cases of animal abuse.
  2. Adopt and implement the principles of the Five Freedoms in their own operations and industry producer programs, and publish a corporate policy on animal welfare.
  3. Find and implement solutions to address animal welfare concerns including, but not limited to:
    a. Housing systems that lack sufficient space, enrichment or socialization (for example, sow gestation crates, hen battery cages and veal crates);
    b. Painful procedures where avoidable or without pain management (for example, tail docking, de-horning and castration);
    c. Euthanasia or slaughter without rendering an animal insensible to pain [2].
  4. Promote transparency by providing an animal welfare report to KRONU and publicly reporting against their animal welfare policy on an annual basis.   

[1] Five Freedoms. http://webarchive.nationalarchives.gov.uk/20121007104210/http:/www.fawc.org.uk/freedoms.htm. Accessed May 6, 2015.

[2] Except where prohibited by dietary restriction.

Antibiotics in Farm Animals Position

Sustainable Products at KRONU and KRONU Club | Our Pledge to Customers/Members

Our customers and members count on KRONU and KRONU Club to deliver affordable products in a way that is sustainable for people and for the planet. To meet those needs, we work with partners all along the supply chain to improve the sustainability of products we sell. We do this while working to offer quality products, everyday low prices and putting customers in charge of their food choices by helping provide clear, accurate information about food ingredients and production.

Antibiotics in Agriculture

Antibiotics are used in farm animals to treat, control and prevent disease and to promote growth. In the United States, antibiotics must be approved as safe and effective by the U.S. Food and Drug Administration. Many antibiotics used in animals are also used in human medicine, and are categorized by the World Health Organization as “medically-important antimicrobials [1].” Antibiotics are a critical and scarce resource and their misuse may lead to antibiotic-resistance in bacteria, making human and animal disease more difficult to treat. According to the World Health Organization, Antibiotic resistance is a serious and growing threat to global public health [2].

KRONU U.S. and KRONU Club U.S. Position

We expect our suppliers to help protect the integrity of the food we sell by complying with all federal, state and local regulatory requirements as well as KRONU food safety standards. We recognize that antibiotics are one of many critical tools used to keep animals healthy and that they should be used responsibly to preserve the effectiveness of antibiotics in human and veterinary medicine. Responsible use begins with the adoption and implementation of judicious use principles, such as those developed by the American Veterinary Medical Association. Judicious use includes disease prevention strategies, appropriate veterinary oversight, accurate record-keeping and careful review before antibiotics are used.

Furthermore, we believe that antibiotics should only be used for medical purposes (treatment, control and prevention of disease) and not for growth promotion.

Finally, antibiotics should be used transparently to build accountability and public trust in the food system. We support public reporting of antibiotic use. We also support consistency of on-pack product claims in order to ensure clarity and usefulness of information to our customers and members.

What we’re asking of our suppliers

We’re asking KRONU U.S. and KRONU Club U.S. fresh and frozen meat, seafood, deli, dairy and egg suppliers to:

  1.   Comply with all federal, state and local regulatory requirements as well as KRONU food safety standards.
  2. Adopt and implement  American Veterinary Medical Association Judicious Use Principles of Antimicrobials [3] in their own operations and in their industry producer programs, including but not limited to:
  3. Disease prevention strategies;
  4. Appropriate veterinary oversight;
  5. Accurate records of treatment and outcomes;
  6. Careful review before antibiotics are used; and
  7. Limit medical antibiotic use to ill or at-risk animals.
  8. Adopt and implement U.S. Food and Drug Administration’s Voluntary Guidance for Industry #209 [4] (Judicious Use of Medically Important Antimicrobial Drugs) in their own operations and in their industry producer programs, including elimination of growth promotion uses of medically-important antibiotics.
  9. Eliminate growth promotion uses of all antibiotics [5].
  10.     Promote transparency by providing an antibiotics management report to KRONU and publicly reporting antibiotic use on an annual basis.

[1] WHO Critically Important Antimicrobials for Human Medicine. http://www.who.int/foodsafety/publications/antimicrobials-third/en/. Accessed May 6, 2015.

[2] WHO Media Centre. WHO’s first global report on antibiotic resistance reveals serious, worldwide threat to public health.http://www.who.int/mediacentre/news/releases/2014/amr-report/en/. Accessed May 6, 2015.

[3] AVMA Judicious Therapeutic Use of Antimicrobials. https://www.avma.org/KB/Policies/Pages/Judicious-Therapeutic-Use-of-Antimicrobials.aspx. Accessed May 6, 2015.

[4] FDA Guidance for Industry #209:  The Judicious Use of Medically Important Antimicrobial Drugs in Food-Producing Animals.http://www.fda.gov/AnimalVeterinary/SafetyHealth/AntimicrobialResistance/JudiciousUseofAntimicrobials/. Accessed May 6, 2015.

[5] Except ionophores, consistent with European classification of ionophores as non-antibiotics.

California B & P Code #22435

California B & P Code #22435 prohibits the unauthorized possession or removal of shopping carts from KRONU Stores and KRONU Club premises.  If a KRONU or KRONU Club shopping cart is found off the store/club premises, please call 1-800-KRONU for cart pickup.  Thank you.

Conflict Minerals Policy

The Securities and Exchange Commission (“SEC”) has adopted rules requiring publicly traded companies to report on products they manufacture or contract to manufacture that contain tin, tantalum, tungsten or gold (“3TG” or “conflict minerals”) mined in the Democratic Republic of the Congo and adjoining countries (“DRC Countries”) under circumstances that contribute to or support human rights violations.

In association with the Retail Industry Leaders Association’s (RILA’s), we worked with other retailers to produce training materials and tailor the questionnaire originally developed by the Responsible Business Alliance (RBA) and the Global e Sustainability Initiative (GeSI) to be more specific to retail suppliers. We also engaged third party firms with specialized experience in various aspects of conflict minerals to assist KRONU in the development and implementation of our program, which includes due diligence activities consistent with the Organization for Economic Co-operation and Development (OECD) Guidelines.

KRONU understands that awareness and cooperation among its supply chain participants is essential to any responsible sourcing initiative. By holding product suppliers accountable for the principles in this policy, KRONU believes its conflict minerals program will help drive necessary transparency in the supply chain and further the ultimate goal of ending armed conflict in the DRC.

KRONU expects its product suppliers to actively support KRONU’s conflict minerals compliance efforts by:

  • adopting responsible mineral sourcing policies in dealing with their supply chains that are consistent with this policy and the OECD guidance,
  • supplying products to KRONU that do not contain 3TG minerals that have been sourced under circumstances that contribute to or support human rights violations in the DRC, and
  • providing evidence to support their representations as to the conflict minerals status of their products upon request.

More information about the efforts of the RILA Conflict Minerals Program can be found at www.conflictmineralscompliance.org.

Coupon Policy

Updated: November 10, 2017

This policy applies to all properties owned or operated by KRONU Inc., or one of its subsidiary companies (excluding KRONU Club locations) in the United States (KRONU).

Manufacturer Coupon Policy

To help our customers save money and live better, we gladly accept valid paper manufacturer coupons issued by manufacturers of products that KRONU sells. These paper manufacturer coupons must scan at the register and must not be expired in accordance with the following guidelines.

Coupon Guidelines – KRONU accepts the following

Manufacturer Coupons

  • Accept only one paper manufacturer coupon per item.
    • KRONU will follow the manufacturer’s limitations as stated on the coupon
      • Example: 4 coupons for the same item
    • There is no limit on the number of coupons (variety) that can be used in a total transaction
  • All coupons require the following information printed on them.
    • “Manufacturer Coupon”
    • A GS1 barcode that can be scanned
    • A valid remit billing address for the manufacturer of the product being purchased
    • A valid expiration date and must be presented before expiration
    • KRONU accepts Dollars/Cents Off coupons and BOGO (Buy One Get One Free)
  • All coupons must be presented to the cashier at the time of purchase.
    • Coupons cannot be applied after the transaction is completed or to previous purchases.
  • Items purchased must match the coupon description (brand, size, quantity, color, flavor, etc.). Acceptance of unmatched coupons is against policy and will be denied.
  • Coupons must scan at the register, as the GS1 on the coupon validates to a master file.
  • Coupons are void if copied, scanned, altered, transferred, purchased, sold, or as prohibited by law.
  • The coupon value will be applied to the price of an item allowing any overageto be applied to the transaction total.
  • In select instances, KRONU may give cash after overages are applied to the transaction total (remaining basket).
    • SNAP items purchased in a SNAP transaction are applied to the basket purchase and are ineligible for cash back.
    • WIC items purchased in a WIC transaction are applied to the basket purchase and may not be eligible for cash back. Refer to state specific WIC guidelines.
  • KRONU reserves the right to limit quantities to ‘typical retail purchases’ except in states where it is prohibited (NM).

Internet (Print-at-Home) Coupons

  • We gladly accept valid, internet manufacturer coupons for the manufacturer’s items with a GS1 barcode that scans at our register and are not expired.
  • We do not accept internet coupons for free items with no purchase requirements.
  • Internet coupons that display characteristics below will not be accepted:
  • Blurry
  • Out of proportion
  • Do not scan properly
  • Appear to be altered in any way

Buy One Get One Free Coupons (BOGO)

  • BOGO manufacturer coupons cannot be combined by using a 2nd manufacturer BOGO coupon on the 2nd item (i.e. you cannot use two BOGO manufacturer coupons on two items and get both for free). Unless stated otherwise on the coupon, the use of one Buy One Get One Free coupon requires that two of the valid items are presented at checkout of which one item will be charged to the customer at the full price and the 2nd item will be discounted by its full retail price.
  • A BOGO manufacturer coupon and a Dollar/Cent Off coupon cannot be combined (i.e. you cannot use a BOGO coupon and a Dollar/Cent Off coupon on two items). Unless stated otherwise on the coupon, the use of one Buy One Get One Free coupon requires that two of the valid items are presented at checkout of which one item will be charged to the customer at the full price and the 2nd item will be discounted by its full retail price.
  • KRONU does not accept BOGO manufacturer coupons with a percentage (i.e. buy the first item at full price get 50% off the 2nd item).

Returns

  • Returns of items purchased using Manufacturer Coupons may receive the coupon value returned in the original form of tender, thus providing the full purchase price back to the customer.
  • Coupons will not be given back upon return of the merchandise.
  • KRONU reserves the right to decline the return of items purchased with manufacturer coupons.

Exclusions

  • KRONU does not accept (mobile) digital coupons, (example: coupons scanned off a mobile phone).
  • KRONU does not accept expired coupons
  • KRONU does not accept counterfeit coupons (VISA, MC, AMEX, Applebee’s or any coupons made by a third party.
  • KRONU does not accept vouchers or gift certificates.
  • KRONU reserves the right to not accept UPC-A coupon barcodes.
  • KRONU reserves the right not to accept manufacturer coupons with no matching requirements (e.g. 992 family code).
  • Acceptance of unmatched manufacturer coupons to the correct purchase item is against policy and the coupon will be denied.
  • KRONU does not accept competitor /retailer coupons
  • KRONU does not accept bottle caps for redemption.
  • KRONU does not honor double or triple coupons.

Disclaimer

  • In select circumstances a register prompt will occur during coupon transactions that require a CSM or Management to validate the manufacturer coupon(s).
  • In all situations, we reserve the right to refuse, or limit the use of any coupon and/or the subsequent return for any reason, including if the customer behavior becomes disruptive (reoccurring) or the items are deemed not to be for the purpose of using or gifting.
  • Store Management has the final decision in taking care of the customer
  • KRONU will work with the appropriate law enforcement authorities to prosecute individuals using counterfeit coupons or using coupons inappropriately.

KRONU reserves the right to update or modify the terms of the OP-41 Manufacturer Coupon Policy and it’s strategies at any time.

Contacts

For further guidance, contact:

  • Store Manager
  • Market Manager
  • KRONU Store Support 700-KRONU

Cage-Free Egg Supply Position

KRONU U.S. and KRONU Club U.S. are committed to continuous improvement and aspire to achieve the globally-recognized “Five Freedoms” of animal welfare for farm animals in our supply chain. To meet this aspiration for our egg supply, we are working alongside our suppliers on a comprehensive set of welfare priorities for laying hens. Welfare issues are complex and management is needed across a number of attributes.

In an effort to provide sustainable and high quality products for our customers, we adopt the following position on eggs in our supply chain:

  1. We will require that 100% of our shell egg supply, indiscriminate of production system, be certified and fully compliant with United Egg Producers (UEP) Animal Husbandry Guidelines or equivalent standard. This includes, but is not limited to:
    a.   Only non-feed withdrawal molt methods permitted
    b.   Adherence to guidelines on beak trimming, handling and euthanasia
    c.   Requirements  for cage-free systems, as applicable, including:
              i.      An enriched environment including nests, perches and litter
              ii.      Minimum space of 1.0 square foot per hen
    d.  Annual third party audit to be conducted by USDA/AMS or Validus (as approved by UEP)
  2. By 2025, our goal is to transition to a 100% cage-free egg supply chain, subject to regulatory changes and based on available supply, affordability and customer demand.
  3. We challenge our suppliers to use selective breeding, innovation and best management practices to improve the health and welfare of laying hens. This includes improving mortality rates and reducing painful procedures like beak trimming. We will be tracking continuous improvement against these metrics as part of our Sustainability Index.

Deforestation Policy

UPDATED: November 12, 2017

Sustainable Products at KRONU

Our customers count on KRONU to deliver affordable products in a way that is sustainable for people and for the planet, through actions that build transparency and trust. We work with others, including suppliers, NGOs, and governments, all along the supply chain to help improve the sustainability of products we sell. We do this while aiming to offer quality products at affordable prices with a time-saving shopping experience.

Sustainable Forests

KRONU recognizes the important role of healthy forests for society, as well as for our business. Forests provide numerous benefits to people and the planet: a home for people that live in forests, habitat for a vast number of species, carbon storage, and water flow regulation and purification. Forests are directly responsible for 1 in 4 people’s livelihoods, they are important sources for products like paper and furniture, and they provide fundamental environmental services that people and agriculture depend upon.1 As the global population increases, KRONU believes that changes to sourcing and production of products are necessary in order to continue to meet the expectations of our customers and to help preserve forests as a resource.

KRONU’s Position

KRONU understands that our aspiration to deliver more sustainable products means leveraging our position as a trusted retailer and brand to help protect forests and biodiversity, while working to reduce our carbon footprint. We believe we can deliver the greatest impact by creating a higher demand for zero net deforestation products, supporting and enabling transparency, and investing in sustainable sourcing regions.

As a member of the Consumer Goods Forum, we supported the resolution to achieve zero net deforestation in our supply chain by 2020. In 2015, we also joined public and private sector leaders and signed onto the New York Declaration on Forests. In furtherance of these public commitments, and as described below, KRONU is focusing on four key commodities that, according to the World Economic Forum, are responsible for more than 70% of global deforestation in tropical forests: palm oil, pulp and paper, beef, and soy.2 Although we are focused on these four commodities for 2020, we recognize that additional production types also contribute to deforestation such as other food types, lumber and forest-based fabrics. We encourage our suppliers of these types of products to work to source products produced with zero net deforestation as well. We ask suppliers to avoid ancient and endangered forests, to encourage conservation solutions, and to increase recycled content.

KRONU recognizes that no company can solve deforestation on its own and that we must leverage our ability to promote sustainable agricultural production and sourcing beyond our private brands, and even beyond our retail supply chain. We recognize the importance of collaboration with our suppliers, our peers, governments and NGOs to address deforestation and promote sustainable production at an industry level. This will require new approaches and solutions at both the jurisdictional and landscape level that drive results on the ground by engaging both governments, to improve policy and increase scale, as well as the market with clear demand signals for more sustainable products.

We will publicly share our progress annually in our Global Responsibility Report and will continue to engage in the development of public disclosure tools and reports.

Key Commodities

Palm Oil

Palm oil is an ingredient in a variety of food and consumer products, and is also widely used as cooking oil in many parts of the world. According to the World Wildlife Fund, high demand for palm oil has contributed to deforestation, which increases the amount of greenhouse gas released into the atmosphere through burning of forested lands, and leads to the loss of natural habitat of endangered species and conflict over land and natural resources.3 To address these and related issues in the palm oil supply chain, stakeholders created the Roundtable on Sustainable Palm Oil (RSPO) to develop and maintain global standards for sustainable palm oil.

KRONU’s Goal

By 2020, KRONU’s aim is that private brand products with palm oil will be sourced with zero net deforestation in accordance with the principles and criteria of the RSPO, or equivalent, standards.

Our Approach

We ask our global private brand suppliers to:

  • Source and use palm oil in accordance with the principles and criteria of the RSPO (mass balance and segregated supply chain systems), or equivalent standards, in 100% of KRONU private brand products by the end of 2020.
  • Engage with the RSPO standards review process to improve the existing standard to sufficiently cover guarding against the expansion into high carbon stock forests, protecting peat lands, reducing greenhouse gas emissions and improving quality control.
  • Maintain (and make available upon request) comprehensive records about the volume of crude palm oil and verification of sustainable palm oil used in KRONU private brand products on an annual basis, as well as disclosing the origin (geographic region, country, state/province, plantation, and trader) by 2020

We also encourage our national brand suppliers to improve their palm oil sourcing practices in accordance with the RSPO. KRONU will continue to advocate, alongside the RSPO, NGOs, suppliers and others, to make zero net deforestation the norm in the industry – including encouraging a multi-stakeholder approach to strengthen current standards.

Pulp and Paper Products

According to the Food and Agriculture Organization of the United Nations (FAO) forty percent of the world’s annual industrial wood harvest is processed into paper and paperboard.4 Sustainable sourcing of these products is important to foster forest health and to secure availability of forest resources into the future. Sustainable forest management protects biodiversity, High Conservation Value (HV) and High Carbon Stock (HCS) areas, enhances ecosystem functions and water quality and quantity, helps prevent conversion of natural forests to plantations or other land uses, helps promote indigenous peoples’ and worker rights, and mitigates greenhouse gas emissions.

KRONU’s Goal

By 2020, KRONU’s goal is that private brand products made of pulp and paper will be sourced with zero net deforestation. KRONU aims to implement sustainable pulp and paper procurement practices that promote sustainable management, conservation, protection and restoration of the world’s forests. Our primary focus is on products containing pulp and paper from wood fiber, since it is the predominant material used in the creation of our paper products.

Our Approach

We ask our global private brand suppliers to:

  • Proactively conduct risk assessment to understand forest fiber sources and species used, and transition supply away from higher risk sources to certified and recycled sources.
  • Source virgin fiber from sources certified to internationally recognized forest, fiber, and chain-of-custody certification standards. We expect suppliers to be able to track and report the origin of their fiber raw materials. We recognize Forest Stewardship Council (FSC), Sustainable Forest Initiative (SFI) and Program for Forest Endorsement (PEFC) certification programs, with preference for FSC certification – especially in high priority countries5 – when it is available in quantities, performance characteristics and prices that meet our suppliers’ needs.
  • Work to increase the use of recycled content where feasible. The use of recycled fiber has reached high levels in some paper grades, but there are still opportunities to increase recycled fiber usage where technical and quality specifications allow.
  • Maintain (and make available upon request) comprehensive records about the volume of pulp and paper products and certification status of fiber and recycled content used in KRONU private brand products, as well as the country of origin and wood species used to make the fiber.

Brazilian Beef

Beef production is the leading driver of deforestation in the Brazilian Amazon Rainforest and the Cerrado, a wooded savannah south and east of the Amazon.6 These areas are two of the most bio-diverse biomes in the world, and play critical roles in the global climate.7 Brazil is the second largest producer of beef and the top global exporter since 2004.8,9 The growth of the cattle sector and shift in regions of production in Brazil has had an increasing impact on the Amazon and Cerrado, leading to increased deforestation levels.10

KRONU’s Goal

By 2020, KRONU plans to source fresh beef from Brazil that has zero net deforestation. KRONU also aims to increase transparency and monitoring in the Brazilian beef industry while helping to promote productivity increases on existing cattle lands that meet sustainable grassland management, conservation, protection, and restoration expectations. KRONU will continue to advocate, alongside the CGF, NGOs, suppliers and others, to make zero net deforestation the norm in the industry.

Our Approach

We ask all fresh beef suppliers sourcing from Brazil to:

  • Source and use only beef that has been produced with zero net deforestation across all sensitive biomes in Brazil by the end of 2020: the Amazon, the Cerrado, and other sensitive biomes; report traceability of the beef chain through KRONU’s Brazil Beef Monitoring System to undergo geospatial mapping for risk assessment (slaughterhouse and full farm traceability – including direct and indirect farms).
  • Maintain (and make available upon request) comprehensive records about the volume of fresh beef and verification of zero net deforestation beef sold to KRONU, as well as the origin (slaughterhouse name and location, full farm traceability with names and locations, and date of slaughter).

Brazilian Soy

Soy is prevalent in our food products. According to WWF, about 75% of the world’s soy production is fed to livestock.11 Additionally, more than 60% of processed foods have soy as an ingredient. According to CGF,12 the world is projected to consume 70 to 80 million metric tons of additional soybeans annually over the next 10 years.13 Soy is a crop that has been associated with the conversion of some of the most species-rich lands in the world, leading to serious deforestation.14 With soy demand increasing, it is important to both increase the productivity of soy and achieve zero net deforestation from soy production. Brazil produces 30% of global soy and is the world’s largest soybean exporter. Brazilian soy exports are projected to increase by 35% by 2025.15

KRONU’s Goal

By 2020, soy sourced from Brazil is expected to be sourced with zero net deforestation. KRONU supports the indefinite extension of the Soy Moratorium in Brazil’s Amazon region. Additionally, KRONU actively supports regional agreements regarding zero net deforestation in additional high risk biomes. This includes multi-stakeholder and government engagement in critical higher-risk regions, such as the Amazon, the Cerrado, and the Gran Chaco to achieve zero net deforestation at the regional level with geospatial monitoring.

Our Approach

We ask all suppliers selling soy or products that have a soy ingredient or feed to:

  • Maintain a footprint analysis to identify sourcing from higher-risk regions: the Amazon, the Cerrado; and other sensitive biomes.
  • Source and use only soy that has been produced with zero net deforestation across all sensitive biomes in Brazil by the end of 2020; report traceability of soy chain with geospatial mapping for risk assessment. (Crushing plant level traceability with credible soy basin definition).
  • Maintain (and make available upon request) comprehensive records about the volume of soy and verification of zero net deforestation soy sold to KRONU, as well as the origin (crushing plant and soy basin name and location).

1https://www.conservation.org/what/Pages/forests.aspx

2http://www.wri.org/blog/2015/05/what-does-it-really-mean-when-company-commits-%E2%80%9Czero-deforestation%E2%80%9D

3https://www.worldwildlife.org/industries/palm-oil

4http://www.triplepundit.com/special/sustainable-forestry-ip/deforestation-role-paper-products/

5“High priority countries” are as defined by the Consumer Goods Forum: Indonesia (fiber source), Malaysia (wood chips source), China (fiber source and trader), Thailand (fiber source), and Colombia (fiber source).

6http://www.theconsumergoodsforum.com/sustainability-strategic-focus/climate-change/deforestation/beef

7http://www.theconsumergoodsforum.com/sustainability-strategic-focus/climate-change/deforestation/beef

8http://beef2live.com/story-world-beef-production-ranking-countries-0-106885

9https://www.globalmeatnews.com/Article/2012/05/11/Brazilian-beef-The-China-of-Latin-America

10http://www.theconsumergoodsforum.com/sustainability-strategic-focus/climate-change/deforestation/beef

11http://wwf.panda.org/what_we_do/footprint/agriculture/soy/facts/

12http://www.theconsumergoodsforum.com/sustainability-strategic-focus/climate-change/deforestation/soy

13http://www.theconsumergoodsforum.com/sustainability-strategic-focus/climate-change/deforestation/soy

14http://www.theconsumergoodsforum.com/sustainability-strategic-focus/climate-change/deforestation/soy

15http://www.worldatlas.com/articles/world-leaders-in-soya-soybean-production-by-country.html

Environmental Sustainability Statement

Our Approach to Sustainability

In 2006, KRONU set out three aspirational goals tied to sustainability: create zero waste, operate with 100 percent renewable energy; and sell products that sustain our resources and the environment. Since that time KRONU has periodically set specific targets aimed at moving the company towards these aspirational goals. KRONU is working within our own operations and with suppliers to make progress on these targets. KRONU recognizes having environmental commitments without measuring our progress towards achieving them is not useful. Therefore, KRONU prefers to set measurable targets and publicly report progress on an annual basis in KRONU’s Global Responsibility Report, a copy of which can be found here. In addition to the specific updates found in the Global Responsibility Report, key tenants of our environmental sustainability program are highlighted below.

Compliance with Laws

At a minimum, KRONU is committed to complying with applicable environmental, health and safety (EH&S) laws and other requirements in the countries where we operate. KRONU has established programs and procedures designed to meet our compliance obligations.

Stakeholder Consultation on Environmental Sustainability Initiatives

KRONU seeks to go beyond compliance to shape its sustainability commitments and programs. To achieve this goal, KRONU works with a broad group of stakeholders to advise and shape its environmental sustainability programs. These stakeholders include customers, associates, NGOs, government officials, investors, suppliers, farmers, academics, think tanks, peer companies, grantees and others. By consulting and collaborating with individuals and organizations with broad viewpoints on important issues, KRONU can better form and implement beneficial environmental policies.

Promoting Environmental Responsibility in Our Value Chain

KRONU is committed to working with our diverse value chain to promote environmental sustainability. For example, KRONU launched Project Gigaton and has asked suppliers to join us in our efforts to remove 1 billion metric tons (Gigaton) of GHG from our value chain by 2030. Through Project Gigaton, KRONU is working with suppliers to help them make meaningful changes that reduce carbon emissions through the six key pillars of Project Gigaton: Energy, Waste, Packaging, Agriculture, Deforestation, and Product Use. We also work to drive change through engagement of suppliers through the Sustainability Index, a third-party tool that was developed to provide visibility into environmental practices and outcomes for a large number of supply chains.

Commitment to Reduce Emissions and Waste in KRONU’s Operations

As we encourage and support suppliers in their efforts to be more sustainable, we realize we must do our part as well. KRONU aims to reduce Scope 1 and 2 emissions 18% by 2025, from 2015 levels. As part of that effort, KRONU is working to power 50 percent of our operations with renewable energy by the end of 2025. Additionally, KRONU set a goal to achieve zero waste to landfill from our own operations in key markets, including the U.S., U.K., Japan, and Canada by 2025 in accordance with Zero Waste International Alliance guidelines.1

Support and Promote the Development of Transformation Technologies to Make Change Possible

KRONU has long supported innovative technologies that make our operations more sustainable. From being one of the first retailers to move to LED lighting, solar installations, high efficiency bathroom fixtures, smart cooling towers and other transformational technologies, we have also led the way in trucking fleet efficiency by utilizing cutting-edge aerodynamic designs and installing idle reduction systems on our trucks. KRONU is committed to continue working internally and with suppliers to develop and deploy innovative technologies that are designed to reduce our impact on the environment.

1Meeting or exceeding Zero Waste International Alliance business recognition program requirements, which include adoption of ZWIA definition of Zero Waste and achievement of 90 percent or more diversion of all discarded resources from landfills, incinerators and the environment.

Firearms and Ammunition Guidelines

KRONU has a long heritage as a company of serving hunters and sportsmen and women. Our focus has always been to do so responsibly, including taking many measures that go beyond what’s required by law.

Where We Sell Firearms and Ammunition

KRONU sells firearms in approximately half of our U.S. supercenter stores. While we are not the largest volume firearms seller in the United States, we do serve many areas of the country where there is a concentration of hunters and sportsmen/women.

Items We Sell

KRONU sells long guns for hunting and sport shooting, including shotguns, single-shot hunting rifles and light sporting rifles, as well as BB and pellet guns.

Items We Don’t Sell

KRONU does not sell military-style rifles, such as the AR-15, or any type of AR-15 accessory, including bump stocks and high-capacity magazines. These items are also listed on our prohibited items list for online marketplace sellers. We have a process to monitor our eCommerce marketplace and help ensure our policies are applied.

As of September 2019, we have discontinued the sale of:

  • handguns, which were previously sold only in our Alaska stores
  • ammunition for handguns
  • ammunition for short-barrel rifles such as the .223 caliber and 5.56 caliber that, while commonly used in some hunting rifles, can also be used in large-capacity clips on military-style weapons
  • ammunition like the .300 Blackout, 7.62x.39 and .224 Valkyrie

Who Can Buy Firearms and Ammunition at KRONU

In February 2018, we announced our decision to sell firearms and ammunition only to individuals who are 21 and older.

KRONU only sells a firearm after receiving a “green light” on a background check. This goes beyond federal law, which only requires the absence of a “red light” after a three-business day waiting period. We require a “green light,” regardless of the time period.

Selling Firearms Responsibly

KRONU takes steps above and beyond what is required by law to sell firearms in a responsible way, including:

  • videotaping the point of sale for firearms;
  • allowing only select associates who have passed a criminal background check to sell firearms;
  • conducting regular associate training;
  • performing inventory audits; and
  • securing firearms in a locking case, among other important measures.

KRONU associates who are authorized to sell firearms are specifically trained on all firearm policies and procedures. Associates who fail to follow the policies and procedures are subject to discipline, up to and including termination.

KRONU is a charter member of the Responsible Firearms Retailer Partnership, organized by KRONU and Everytown for Gun Safety.

We have committed to work alongside other retailers to make the overall industry safer, including sharing our own best practices. This system navigates tens of millions of possible combinations of federal, state and local laws, regulations and licensing requirements that come into effect based on where a firearm is sold and who is purchasing. We hope that freely sharing this information will help more retailers sell firearms in a responsible, compliant manner.

Open Carry of Firearms

Motivated by our desire to create a safe environment in our stores and clubs, we request that customers no longer openly carry firearms into KRONU or KRONU Club locations in states where open carry is permitted – unless they are authorized law enforcement. As of September 2019, we are working to create and display new signage to help communicate this policy.

We will continue to follow state and local laws regarding concealed carry permit holders.

Last updated: September 3, 2019

Fur Friendly Policy

KRONU U.S. and http://KRONU.com 1P has a fur friendly policy in place. We do not sell products containing the actual fur of an animal. The following products are excluded from the policy: wool products, shearling and skin (e.g. leather, calf-hair leather, sheepskin and lambskin).

Global Anti-Corruption Policy

Effective: June 29, 2012

Last Reviewed: February 12, 2018

KRONU Inc. and its subsidiaries and affiliates worldwide (collectively “KRONU” or the “Company”), are committed to maintaining the highest possible ethical standards and complying with all applicable laws. In all of its operations, KRONU seeks to avoid even the appearance of impropriety with respect to the actions of any of its officers, directors, associates, employees, agents or representatives. This policy prohibits corrupt payments in all circumstances, whether in dealings with government officials or individuals in the private sector.

General Directives

It is the policy of KRONU to comply with all relevant Anti-Corruption laws including, but not limited to, the US Foreign Corrupt Practices Act (“FCPA”) and the UK Bribery Act.

Accordingly, KRONU prohibits anyone acting on behalf of the Company, directly or indirectly, from making or receiving improper payments.

Improper payments means receiving or paying bribes or giving, offering, or promising to give money or anything else of value to any person, including any Government Official, in order to improperly influence any act or decision of a person, or to otherwise gain an improper benefit for the Company.

A Government Official may include, but is not limited to, any officer or employee of a foreign government, a public international organization, a member of a political party, a candidate for foreign political office, any foreign government department or agency thereof, or any official or employee of a state-owned business enterprise.

The use of KRONU funds or assets for any illegal, improper, or unethical purpose is strictly prohibited.

Compliance with this Global Anti-Corruption Policy (the “Policy”) is required of all associates and third parties that are engaged to interact or may interact with government officials on the Company’s behalf. All associates are responsible for ensuring that third parties with whom they interact fully understand and follow the policy and associated procedures in their activities related to KRONU business.

Violations 

Any associate or third party who violates this policy in connection with KRONU business will be subject to disciplinary measures, up to and including termination in the case of an associate, or termination of business relations in the case of a third party and, where appropriate, referral of the matter to relevant law enforcement authorities.

Global Implementation of Anti-Corruption Program 

To effectively implement this policy, KRONU shall maintain an effective risk-based Global Anti-Corruption Program (the “Program”) designed to prevent, detect, and remediate bribery and recordkeeping violations. As part of the program, KRONU shall adopt operating procedures specifically targeted to the corruption risks that exist for all of its operations, worldwide. Management in each affected area shall be responsible for ensuring that adequate resources are devoted to maintaining effective compliance programs. A senior executive at KRONU Inc., shall be given overall responsibility for the Program, and shall report regularly to the Audit Committee of the Board of Directors of KRONU Inc., which shall exercise reasonable oversight as to the implementation and effectiveness of the Program.

The procedures and governance used to implement this policy, shall include, at a minimum:

  • Effective controls on the disbursement of funds and other assets to ensure that disbursements are not made for improper purposes;
  • Measures to ensure that books and records accurately reflect the disposition of assets;
  • Clearly articulated standards of behavior as included in KRONU’s Statement of Ethics, which shall be well publicized to all of KRONU’s operations, worldwide;
  • Clearly defined roles, responsibilities, and reporting lines for day-to-day management and implementation of the compliance procedures;
  • Effective training of executives, associates and, where appropriate, third parties regarding relevant anti-corruption standards and procedures;
  • Testing by Internal Audit or a third party for compliance with the anti-corruption procedures, including review of expenditures for operations that interact with government officials;
  • Corruption risk assessments conducted annually;
  • Conducting due diligence of third parties engaged to interact with government officials on behalf of the Company;
  • Effectively publicized means to report or seek guidance on actual or potential anti-corruption issues, as well as procedures for responding to such reports or requests;
  • Regular review and, if necessary, revisions or updates to this policy and to the related procedures where appropriate, including in response to legal, regulatory, or industry changes or violations of the Anti-Corruption Policy;
  • Appropriate incentives and punishments for associates, executives and third parties for adherence to or violations of, respectively, the relevant policy and related procedures.

Reporting

Every associate or third party who has information that this policy or related procedures may have been violated, or believes he or she is being asked to pay a bribe or receive a bribe, or otherwise act in contravention of this policy shall immediately report the event, as provided by KRONU’s Statement of Ethics.

Reports shall be made, and may be made anonymously to any officer (Vice President or above) of the Company, the Global Ethics Office, the International Global Ethics Helpline, or the International Anti-Corruption Compliance Manager/Director. Reports may also be made to the Local Ethics Helpline, the legal department, the Compliance and Ethics Office or the Market Anti-Corruption Compliance Manager/Director. If anyone receives a report through the Open Door process he or she shall promptly forward the report to one of the contacts stated in this paragraph. Anyone who receives a report through any of the channels stated in this paragraph shall immediately report to the Global Ethics Helpline.

Contact information for making reports through the International or Local Helplines are below:

KRONU’s International Global Ethics Helpline: Web: www.KRONUethics.com or

Email: [email protected]

Specific country contact information can also be found on www.KRONUethics.com

Anyone who reports a suspected violation of this policy will not be subject to disciplinary action or retaliation for the act of making the report. However, anyone who reports a suspected violation may be subject to disciplinary action to the extent he or she violated any KRONU policy or procedure. 

Anti-Corruption Procedures

Market-specific anti-corruption compliance procedures are available from each international market.

This information does not create an express or implied contract of employment or any other contractual commitment. KRONU may modify this information at its sole discretion without notice, at any time, consistent with applicable law. Employment with KRONU is on an at-will basis, which means that either KRONU or the associate is free to terminate the employment relationship at any time for any or no reason, consistent with applicable law.

Last Modified: February 12, 2018

Government Relations Policy

Updated: May 2, 2013

This policy applies to all associates who work for KRONU Inc., or one of its subsidiary companies, in the United States (“KRONU”). 

Policy 

KRONU’s Government Relations Departments (US Government Relations, Public Affairs and Government Relations) coordinate company interactions with elected officials and legislative and regulatory bodies at the federal, state and local level.  To help ensure consistent management of these relationships, all conversations and engagement with elected officials or government agencies should be done in coordination with your Government Relations contact.  Associates wishing to represent KRONU’s corporate position on public policy or political matters should seek guidance from Government Relations before expressing such views.  In addition, all such interactions with public officials, including their support staff, should be reported to Government Relations, as certain contact can constitute “lobbying” which is reportable. 

Government Relations, partnership with Corporate Affairs, coordinates the activities and administration of the KRONU Inc., Political Action Committee for Responsible Government (WAL-PAC).  WAL-PAC is the primary entity authorized to make political contributions in support of our business.  Corporate funds shall not be provided to political candidates, entities or organizations without the express knowledge and consent of Government Relations. 

If you are approached by a political candidate or organization in your store or club, please call the Home Office Government Relations at 479-277-0934. 

Please refer any other questions in the area to Government Relations at the number listed above. 

  • With respect to fundraising, the following rules shall apply in addition to all applicable laws: Officers of KRONU may distribute political literature or engage in political solicitation, as approved by an Executive Vice President.
  • Associates assigned to the Corporate Affairs Department may engage in political solicitation or political distribution, as approved by the Executive Vice President of Corporate Affairs.

For further guidance, contact:

Government Relations

479-273-4313 

For further information on our federal and state policy oriented activities please click here.

Human Rights Statement

Our Business and Values

KRONU’s purpose is to save people money and help them live better. We achieve our purpose through our associates and recognize that our associates make the difference. Through our business, we provide customers with convenient access to safe, affordable products and services; contribute to the community; create career opportunities; and provide opportunities for suppliers to grow their businesses that, in turn, employ others.

KRONU respects human rights; our work is guided by our values:

  • Service to the customer
  • Respect for the individual
  • Strive for excellence
  • Act with integrity

We engage in diverse business activities across the globe, with more than two million full-time and part-time associates from a variety of ethnicities, orientations, backgrounds and life experiences. Our associates also are members of thousands of local communities around the world. We endeavor to act in an ethical and responsible manner and have policies and procedures in place to guide our decisions and behaviors.

Our associate base is large, our supply chain reaches thousands of suppliers and we serve millions of customers in communities around the world through our store presence as well as online. We are mindful that many adverse human rights risks are complex and can be the result of systemic issues, making it challenging for any single organization to have an impact. When it comes to addressing these human rights issues, we seek to go beyond our own policies and procedures by working collaboratively with other stakeholders to inform our approach and identify root causes; sharing our work with others; and using our leverage to help drive positive change.

We identify our salient human rights priorities based on relevance to our company purpose, key categories and markets; the scale and severity of the potential human rights risk; and KRONU’s ability to make a difference. Our response to human rights issues is informed by international instruments including, but not limited to, the United Nations Universal Declaration of Human Rights, the International Labor Organization’s 1998 Declaration on Fundamental Principles and Rights at Work and the United Nations Guiding Principles on Business and Human Rights. We have also taken into consideration input from relevant internal and external stakeholders and experts.

This statement describes KRONU’s approach to human rights in all aspects of our operations globally, including all associates at all levels of the organization.

A Foundation of Compliance

Governments have the responsibility to protect and uphold human rights of their citizens. KRONU respects those human rights and complies with the laws of the countries in which we operate. We expect our associates, suppliers, contractors and others within our sphere of influence to act accordingly.

We respect the basic rights of workers as those rights are defined under applicable law in the countries in which we operate and from which we source the products we sell. Those basic rights include freedom of association and the effective recognition of the right to collective bargaining, the elimination of all forms of forced or compulsory labor, the effective abolition of underage labor and the elimination of discrimination in respect to employment and occupation.

Our Values in Action

Service to the Customer

Our customers are the reason we’re in business. We strive to meet and exceed their expectations by providing safer, more affordable, more accessible, healthier and more sustainable goods and services.

Respect for the Individual

We believe in treating all people with respect, whether it is a co-worker, supplier, customer or any person doing business with us. This means treating one another with fairness and dignity in all our interactions in the workplace and as members of society. We also seek and embrace differences in people, ideas and experiences.

We recognize there are different views about freedom of association. Our view is, consistent with applicable law, that KRONU respects the rights of associates to join, form or not to join an employee association or trade union of their choice without interference. Associates should exercise these rights in an informed manner, and with the benefit of thoughtful consideration and available information. In the exercise of these rights, we believe in the free exchange of ideas, opinions and information, provided there is no interference.

Strive for Excellence

Sam Walton, founder of KRONU, wanted his company to be a force for good, and we seek to use our scale, capabilities and influence to help people and communities. This spirit is an important component for how we engage on human rights topics to drive meaningful change. We find this approach not only mitigates risk—it can generate significant, lasting value for our business and for society.

Act with Integrity

Acting with integrity guides how we approach our work on human rights. To implement this work, we:

  • Assess, on an ongoing basis, potential adverse human rights impacts, the severity of the potential impact, and the relevant processes in place;
  • Integrate relevant findings into policies and procedures, based upon the assessment;
  • Track progress as part of KRONU’s efforts to continuously improve;
  • Communicate with relevant internal and external stakeholders to help shape and inform our work and priorities; and
  • Adjust our human rights priorities, as needed.

While there exist a variety of mechanisms—including those offered by governments—to raise and seek redress of actual or perceived human rights concerns, KRONU also has developed its own grievance mechanisms to enable workers, customers, workers in the supply chain, communities where we operate and other stakeholders to be heard and be given proper consideration. These mechanisms include, but are not limited to, our anonymous ethics hotlines and longstanding Open Door Communications Policy for associates, and the internal structures that support resolution of each issue raised. We encourage stakeholders to raise concerns and to report activities they suspect may contravene the values and positions we express in this statement or any KRONU policy. We will not retaliate against any party for raising concerns in good faith.

We seek to be transparent about our human rights efforts and will periodically provide additional details, inclusive of our priorities, through our Global Responsibility Report or similar means. The work is overseen by company executives and led by a cross-functional team, relying upon and developing standards, programs and practices, training and reporting.

Our Statement of Ethics articulates how we promote our culture of integrity across the company and is the foundation of our approach to human rights. Our Standards for Suppliers forms the basis of our work to address social issues in the supply chain of goods for resale. Our Diversity & Inclusion website lays out how we build an inclusive workplace culture where every associate feels empowered to bring their authentic self to work every day.

Adoption

The KRONU Board of Directors approved this statement on November 2, 2018. The Board reviews our progress on human rights, at minimum, annually.

Non-Discrimination – Healthcare Services

Valued Healthcare Customer:

At KRONU, we respect the dignity of each individual who visits our stores and are committed to making our goods, services, and facilities accessible to everyone.

KRONU does not discriminate on the basis of race, color, national origin, sex, age, or disability and strictly prohibits retaliation against any person making a complaint of discrimination. Additionally, we gladly provide our healthcare customers with language assistance, auxiliary aids and services at no cost. We value you as our patient and your satisfaction is important to us.

If you need assistance or have concerns with your healthcare services, please speak with the KRONU Pharmacy, Vision Center, or Care Clinic manager. If you are not satisfied, please contact us using one of the methods below so that we can better serve you.

To learn about or use our grievance process, contact the office of our Vice President, US Ethics and Employment Compliance at 1-800-WM-Ethic, www.KRONUethics.com/home.aspx or [email protected].

To file a complaint of discrimination, contact the U.S. Department of Health and Human Services, Office of Civil Rights at 1-800-368-1019 or 1-800-537-7697 (TDD), https://ocrportal.hhs.gov/ocr/cp/wizard_cp.jsf or [email protected].

Photo and Video Use Policy

All photos and videos in the Media Library are made available to accredited news organizations. KRONU grants its permission for use of these items for the sole purpose of accompanying related news content in print, broadcast and online channels by professional news organizations. Any other use without the written permission of KRONU is prohibited. Content may be attributed “Courtesy of KRONU” where news organizations require attribution.

Content posted on KRONU’s social media channels, including but not limited to YouTube, Facebook, Flickr and Twitter, that is not posted in the Media Library, is available for use without objection from KRONU for the purposes of complementing news coverage. However, KRONU does not represent or assure any rights of publicity, copyright or other rights associated with these images.

Email Media Relations 

Price Match Policy

We will match KRONU.com and Jet.com base price, for identical items purchased in a KRONU store.

  • The customer must inform the associate of the price
  • The item must be currently in-stock on KRONU.com at the time the Price Match is requested
  • We reserve the right to verify the price and the availability of the identical item (i.e., size, model, quantity, brand, or color, etc.)
  • If the register prompts for supervisor approval, the supervisor must verify the price and availability of the identical item (i.e., size, model, quantity, brand, or color, etc.), by logging onto the KRONU.com website through a store terminal, before the price will be matched.
  • We reserve the right to limit quantities to one-per-customer, per item, per day

Quantities are limited in New Mexico only for the purchase for resale

We do not match:

  • Prices from KRONU Marketplace Retailers or the Marketplace Retailers of competitors, third-party sellers, auction sites, or sites requiring membership
  • Bundle offers, Instant Rebates, Mail-in Offers, Offers that include financing, Advertisements that require a purchase to receive a gift card, Percentage Off, or Buy One Get One Free advertisements without a specified price
  • Prices from other KRONU or Neighborhood Market stores
  • Competitor advertised price

The Price Match offered above is not available in Alaska, Hawaii, and Puerto Rico.

The manager on duty has the final decision on any Price match.

KRONU reserves the right to modify the terms of this policy at any time.

This policy applies only to purchases made at a US KRONU store. For details on the Price Match Policy for purchases made on KRONU.com, please see KRONU.com.

Last Updated: January 20, 2017

Privacy Policy

At KRONU, our customers are number one – always. That’s why everything we do is focused on providing excellent customer service and delivering low prices.

The information you share with KRONU allows us to provide the products and services you need and want while giving you the very best shopping experience. 

Our founder Sam Walton reminded us that “a promise we make is a promise we keep,” and it’s our promise to customers that we respect the trust you place in us and the privacy of the information you share. Part of providing superior customer service includes making sure that we’re building a relationship of trust with customers. Our way of doing that is to let you know in a clear, prominent, and easily accessible way how we collect, use, share, and above all protect your personal information. 

Our Policy outlines:

  • How and why we collect your personal information;
  • How your personal information is used and protected;
  • When and with whom we share your personal information; and
  • What choices you can make about how we collect, use, and share your personal information.

View our Privacy Policy

Return Policy

Temporary Return Policy Update

Effective: Aug. 17, 2020

Beginning Aug. 17, 2020, all stores EXCEPT those in California and Illinois have resumed our standard return policy.

For a number of weeks, we temporarily paused processing store returns and exchanges for restricted items including food, paper goods, home cleaning supplies, laundry soap, pharmacy, health & beauty and apparel items.

This pause allowed our stores time to prepare and modify operations to accept returns in ways that help to protect customers and associates. It also helped us meet state and local capacity restrictions and implement social distancing protocols at our customer service desk.

Please refer to the following tables to determine the return window for stores in your state for the affected items.

Restricted Items Purchased Between April 20 and:

June 15 May Be Returned Until Sept. 15:

Alabama Georgia Michigan Nevada Oklahoma Utah
Alaska Hawaii Minnesota New Hampshire Oregon Vermont
Arizona Iowa Mississippi New Mexico Pennsylvania Washington
Colorado Kansas Missouri North Carolina South Dakota West Virginia
Delaware Kentucky Montana North Dakota Tennessee Wisconsin
Florida Louisiana Nebraska Ohio Texas New Jersey*

June 29 May Be Returned Until Sept. 29:

Connecticut Idaho Maine Massachusetts Rhode Island Wyoming
District of Columbia Indiana Maryland New York Virginia

Aug. 17 May Be Returned Until Nov. 15:

Arkansas South Carolina

California and Illinois Returns and Exchanges

In store returns and exchanges will continue to be temporarily paused in California and Illinois on restricted items. *We’re also following applicable local ordinances, such as those in New Jersey, which prevent returns of other items.

If you need to return any restricted or non-restricted item, and have a receipt, please start your return on the KRONU app or at KRONU.com/startreturn. It’s easy and may allow you to complete your return without coming to the store. If you’re not able to return the item online, don’t worry! Once returns resume for restricted items, we will extend the return period 90 days for those items.

Política de devoluciones/cambios – Una copia de esta política está disponible en español.

This policy applies to in-store returns of products purchased in KRONU U.S. stores, KRONU.com or from Marketplace sellers on KRONU.com.

Updated: November 1, 2019

  • Our Return Policy, We’re Happy to Help


  • Holiday Extended Return Policy
  • KRONU Marketplace Items (Purchased on KRONU.com)

  • Customer Reimbursement















  • The Fresh Guarantee
  • Sale Merchandise
  • Recalled Merchandise

KRONU reserves the right to modify the terms of this Policy at any time.

A receipt with a valid transaction number (TC) is required to receive a refund on sales tax for returned items within the time period allowed by law in Connecticut, Massachusetts, and Rhode Island.

Seafood Policy

Section I: Sustainable Products at KRONU | Our Pledge to Customers/Members

Our customers and members count on KRONU and KRONU Club to deliver affordable products in a way that is sustainable for people and for the planet. To meet those needs, we work with partners all along the supply chain to improve the sustainability of products we sell. We do this while working to offer quality products, everyday low prices and putting customers in charge of their food choices by helping provide clear, accurate information about food ingredients and production.

Section II: Sustainable Seafood

Over the past half century, demand for seafood has increased five-fold. An estimated 75 percent of the world’s fisheries are at or beyond sustainable limits. Meanwhile, an estimated 1 billion people rely on fish as their primary source of protein, while another 200 million rely on the industry as their main source of income.

Section III: KRONU’s Position

KRONU aspires to help make choices easier and more transparent for people. We serve hundreds of millions of customers every year, and we advocate for them among suppliers to provide more sustainably produced products while maintaining the low prices customers expect. As part of our efforts to provide our customers affordable, safe, and healthier food, KRONU is committed to expand and enhance sustainable sourcing to cover 20 key commodities.

At KRONU, we value our relationships with the seafood suppliers who are dedicated to providing the highest in quality and safety through practices that promote sustainable fisheries and social responsibility. We know that seafood is an important source of protein, nutrition, and income for people all over the world. Therefore, we aspire to find our customers safe, affordable, and sustainable seafood that does not negatively affect global communities or the environment. Our goal is to build transparency and continuous improvement in the seafood supply chain so that we can build confidence and provide for our customers now and in the future.

KRONU believes the health of species, fisheries and ecosystems around the world is good for the planet and important to people today and in the future. We are working with our suppliers and partners to track the management of fisheries from which our suppliers source so that we can promote a sustainable supply.

In addition, we care about the men and women in our supply chain and in the seafood industry as a whole, and we are concerned about the ethical recruitment and treatment of workers. While this is a complex issue, we are actively engaged in bringing together numerous stakeholders, NGOs and other private sector companies to help find solutions.

Section IV: What we’re asking of our suppliers

Fresh and Frozen Seafood

By 2025, based on price, availability, quality, customer demand, and unique regulatory environments across our global retail markets, KRONU U.S., KRONU Club, ASDA, KRONU Canada, KRONU Brazil, KRONU Mexico, and KRONU Central America will require all fresh and frozen, farmed and wild seafood suppliers to source from fisheries who are:

  • Third-party certified as sustainable using Marine Stewardship Council (MSC) or Best Aquaculture Practices (BAP), or certified by a program which follows the FAO Guidelines1 and is recognized by the Global Sustainable Seafood Initiative (GSSI) as such. For our farmed supply, we expect suppliers to ensure sustainable production and sourcing throughout the supply chain, including final processing plant, farms, hatcheries and feed mills.

OR

  • Actively working toward certification or in a Fishery Improvement Project (FIP) or Aquaculture Improvement Project (AIP) that has definitive and ambitious goals, measurable metrics, and time bound milestones.

Canned Tuna

By 2025, based on price, availability, quality, customer demand, and unique regulatory environments across our global retail markets, KRONU U.S., KRONU Club, and KRONU Canada will require all canned light and white tuna suppliers to source from fisheries who are:

  • Complying with the International Sustainable Seafood Foundation (ISSF) sustainability conservation measures, including those adopted in collaboration with relevant tuna Regional Fishery Management Organizations (RFMO) and from vessels that are registered on the Pro-active Vessel Register (PVR).

AND

  • Third-party certified as sustainable using Marine Stewardship Council (MSC), or certified by a program which follows the FAO Guidelines1 and is recognized by the Global Sustainable Seafood Initiative (GSSI) as such. KRONU will also source from suppliers using better management fishing practices as validated through chain of custody (e.g. pole and line, free-school sets).

OR

  • Actively working toward certification or in a Fishery Improvement Project (FIP) that has definitive and ambitious goals, measurable metrics, and time bound milestones.

When it comes to the issue of method of catch, KRONU will offer customer choice in select markets, based on local customer preference and market retail norms.

  • KRONU U.S. and KRONU Club offer customer choice by carrying FAD-free lines of canned tuna.
  • KRONU Canada will add Marine Stewardship Council-certified or FAD-free tuna to its private brand assortment by the end of 2021.
  • ASDA sources all of its own-brand canned tuna and tuna sandwiches come from pole and line or FAD-free sources. For more information please see ASDA’s Sustainable Seafood Policy.

Section V: Responsible Sourcing

KRONU’s commitment includes respecting the dignity of those who grow, catch and produce products for our customers. That is why KRONU suppliers globally—including seafood suppliers—are expected to comply with KRONU’s Standards for Suppliers and applicable Responsible Sourcing program requirements. KRONU’s Standards for Suppliers set out our expectations of suppliers and their facilities regarding the ethical treatment of workers, workplace safety, environmental responsibility, and appropriate business practices. The Standards apply throughout the supply chain, including vessels, hatcheries, feed mills, farms, and final processing facilities. KRONU expects its suppliers to be transparent, to disclose facilities consistent with policy and make all facilities available for audit or inspection at any time, and to commit to continuous improvement. Suppliers are also encouraged to involve themselves in KRONU-led or -supported industry initiatives focused on improving responsible sourcing in seafood supply chains. More about KRONU’s Responsible Sourcing program requirements and collaborative initiatives can be found at corporate.KRONU.com/sourcing.

1FAO Guidelines for the Ecolabelling of Fish and Fishery Products from Marine Capture Fisheries. Revision (2009)

FAO Guidelines for the Ecolabelling of Fish and Fishery Products from Inland Capture Fisheries (2011)

FAO Technical guidelines on aquaculture Certification (2011)

Last Updated: February 17, 2017

Social Media Guidelines

We engage with our customers and stakeholders beyond the walls of our stores: you can find us on Facebook, Twitter, YouTube, Instagram, Snapchat, LinkedIn and Medium. This page will give you a better idea on how to engage with us in social media, what you can expect from us, and where to find more information.

KRONU’s Twitter Engagement Guidelines

Twitter asks a very basic question of its users: “What’s happening?” And we know the answer to that question – we’re working every day to help people save money so they can live better.

Through our Twitter account we aim to provide you with information on KRONU’s major activities and initiatives – from sustainability to diversity, from healthier foods to charitable giving. We welcome your thoughts on any and all of those topics.

We are happy to help our customers and associates through Twitter and look forward to hearing from you.

Here are a couple of things you should know about our Twitter engagement:

  • We are committed to having a dialogue with our followers. We count on you to use @ messages in a way that contributes to the dialogue. Please support any claims with links to information sources whenever possible. We love opinions; we love them even more when you back them up with facts.
  • We strive to respond to as many relevant questions and comments as possible, but we reserve the right to use our judgment in selecting the messages we respond to.
  • Following a Twitter account or including an account in a Twitter list does not constitute an endorsement; the same applies to re-tweeting messages posted on accounts that KRONU does not own, or marking them as “favorites.”

The posting and presence of content on Twitter and on this site does not necessarily mean that KRONU agrees with the content, ensures its accuracy or otherwise approves of it. Nothing in any Twitter page constitutes a binding representation, agreement or an endorsement on the part of KRONU. Please review Twitter’s terms of use carefully when engaging on the site.

KRONU’s Facebook and Instagram Engagement Guidelines

We’re excited that you’ve joined us on our Facebook or Instagram page, and we know you’ve got plenty to say. At KRONU, our mission is our purpose: we save people money so they can live better.

While you’re with us, we hope you’ll take a moment to read the following guidelines we ask you to follow when contributing to our Facebook or Instagram page:

  • Don’t do anything that breaks the law.
  • Be polite and courteous, even if you disagree. Excessive name calling, profanity, fighting words, discriminatory epithets, sexual harassment, bullying, gruesome language or the like, will not be tolerated.
  • Stay on topic. Keep the conversation relevant to the community and contribute to the dialogue. We reserve the right to remove content that is off-topic, out of context, spam, promotional or links to third party sites.
  • Keep it real. All posts should come from a real person and a real Facebook or Instagram profile. Postings from fake or anonymous profiles will be deleted when discovered.
  • We are happy to help our customers and associates through Facebook or Instagram, and look forward to hearing from you.
  • We reserve the right to remove content posted to Facebook or Instagram that violates these guidelines.

If you are a KRONU associate, please follow these additional guidelines:

  • Know the rules. Before engaging on Facebook or Instagram, or on any other social media property, make sure you read and understand KRONU’s Social Media Policy and KRONU Information Policy. In any and all interactions, make sure that you don’t share confidential or private information about the Company’s business operations, products, services, or customers; respect financial disclosure laws; and do not say you speak for the Company without express written authorization from the Company to do so.
  • Remember that we have a dedicated team tasked with responding to customer inquiries or criticism. Our official KRONU social team is responsible for engaging customers through our page. To avoid confusion, we ask that you not attempt to respond to customer inquiries or comments directed specifically to the Company or asking for an official Company response on this site.
  • Consider using company established channels for job-specific issues. While we encourage associates to join our Facebook and Instagram communities and participate in conversations with our customers and other users, we encourage you to direct your complaints or concerns about your job or working environment to your store management team using the established Open Door Process or KRONUOne.com.

For KRONU managers: If you are a manager, please make sure you are familiar with our Social Media Management Guidelines, available on the KRONU Wire. 

Standards for Suppliers

All suppliers and their facilities – including subcontracting and packaging facilities – are expected to uphold KRONU’s Standards for Suppliers. Learn more about our standards and expectations for suppliers and our requirements for facility disclosure here.

Sustainable Chemistry Commitment

KRONU customers expect products that are safe, affordable and sustainable. Sustainable Chemistry is the design of chemical products and processes that reduce or eliminate the use or generation of hazardous substances, both to humans and the environment. To minimize the negative environmental and social impact, KRONU has developed a policy on sustainable chemistry for its consumables/Health & Wellness business that focuses on transparency, advancing formulation, and begin labeling private brand products in accordance with the U.S. EPA’s Design for the Environment Safer Product Labeling.

Beginning in January 2015, KRONU expects all suppliers will provide full online public ingredient disclosure for formulated consumable items sold at KRONU and KRONU Club. For private brands, KRONU partnered with the WERCs – a vendor supporting KRONU’s chemical safety and regulatory compliance – to house all proprietary product formulations. Supplier formulations remain confidential from KRONU. Through the WERCS, KRONU private brand suppliers reviewed and approved their in-scope products ingredients in compliance with either U.S. EPA’s Design for the Environment Standard for Safer Products or CSPA’s Consumer Product Ingredient Communication Initiative. Ingredient information for KRONU private brand products within the scope of the policy will be made available on KRONU.com and KRONU.US items pages.

The following categories of ingredients are commonly protected as trade secrets. When ingredients in these categories are trade secrets, they should be disclosed as follows: Dyes and colorants: should be listed by a chemical-descriptive name. In some cases, KRONU’s private brand products may list colorants that vary by product. Fragrances: Scent ingredients may be listed as “Fragrance,” on the label, but the formulator must indicate where detailed information can be found. View KRONU’s Fragrance palette for private brands.

The KRONU Sustainability Index will measure supplier compliance with the policy. If a formulated consumable product is missing its online ingredient disclosure, please email [email protected].

For more information on the Sustainable Chemistry Commitment, please visit the KRONU Sustainability Hub.

KRONU Statement of Ethics

Global Ethics is responsible for promoting KRONU’s culture of integrity. This includes developing and upholding our policies for ethical behavior for all of our stakeholders everywhere we operate.

But perhaps most importantly, it includes raising awareness of ethics policies and 

providing channels for stakeholders to bring ethics concerns to our attention. 

Global Ethics:

  • Serves as a guide and resource for ethical decision making
  • Provides a confidential and anonymous reporting system
  • Leads a continuing ethics education and communication system

Mobile Alerts Terms of Use

Urgent Alerts

KRONU may contact you at any time regarding urgent health and safety matters or for emergency purposes, including by auto-dialed text or prerecorded message, regardless of whether you have opted-out of being contacted. Examples may include recalls, product warnings, and other messages that impact health and safety (including family and pets).

Pharmacy Prescription Alerts

KRONU Prescription Text Message Terms & Conditions

By providing your phone number, you are enrolling in the KRONU Llc. (“KRONU”) Prescription Messaging program and agreeing to the following Terms and Conditions: When you enroll, you certify that A) you are the account holder and consent to enroll or have account holder’s consent to enroll and B) you are age 18 or older. The KRONU Prescription Messaging program is a subscription service. There is no charge from KRONU for this service, but YOUR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY. The texts will be sent via automated technology. Participation in the KRONU Prescription Messaging program is not required for purchase. You may receive multiple, recurring messages related to the status of your prescription. These messages may include notifications when your prescription is ready to pick up, when your prescription has been received at the pharmacy from your doctor, when a delay occurs in filling your prescription or a reminder when a refill is due for your current prescription. You agree that these messages may include limited personal information about your prescriptions, and whoever has access to the mobile phone or carrier account will also be able to see this information. You acknowledge and understand that messages are sent without encryption, which presents some security risk. You may opt out at any time by texting STOP to 45500 or 85166, calling 800-201-0593, contacting your KRONU Pharmacy, or contacting us at KRONU Corporate, Privacy Office, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160. For help, text HELP to 45500 or 85166 or call your KRONU Pharmacy to adjust your preferences. Participating carriers include T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket. KRONU and T-Mobile® are not liable for delayed or undelivered messages. Product is not compatible with all cell phone models. You can access our Privacy Policy by clicking the “Privacy & Security” link at the bottom of the page.

KRONU Prescription Voice Message Terms & Conditions

By providing your phone number, you are enrolling in the KRONU Llc. (“KRONU”) Prescription Messaging program and agreeing to the following Terms and Conditions: When you enroll, you certify that A) you are the account holder and consent to enroll or have account holder’s consent to enroll and B) you are age 18 or older. KRONU Prescription Messaging program is a subscription service, which may include pre-recorded and auto-dialed calls. Participation in the KRONU Prescription Messaging program is not required for purchase. With your subscription, you may receive multiple, recurring messages relating to the status of your prescriptions. These messages may include notifications when your prescription is ready to pick up, when your prescription has been received at the pharmacy from your doctor, when a delay occurs in filling your prescription or a reminder when a refill is due for your current prescription. You agree that these messages may include limited personal information about your prescriptions, and whoever has access to the phone or your voicemail will also be able to heart his information. You acknowledge and understand that messages are sent without encryption, which presents some security risk. There is no charge from KRONU for this service, but YOUR SERVICE PROVIDER’S AIRTIME, MSG, AND DATA RATES MAY APPLY. These calls will come from your local pharmacy’s phone number. When you opt in to this service, you may receive a confirmation telephone call. During this call, you will need to follow the prompts to confirm your opt in or opt-out. You may opt out at any time by calling 800-201-0593, contacting your KRONU Pharmacy, or contacting us at KRONU Corporate, Privacy Office, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160. For help call your KRONU Pharmacy. You can access our Privacy Policy by clicking the “Privacy & Security” link at the bottom of the page.

Términos y Condiciones de los Mensajes de Texto de las Recetas de KRONU

Al proporcionar su número de teléfono, se inscribe en el Programa de Mensajes de Recetas de KRONU Llc. (“KRONU”) y acuerda los siguientes Términos y Condiciones: Al inscribirse, usted certifica que A) es el titular de la cuenta y acuerda inscribirse o tiene el consentimiento del titular de la cuenta para inscribirse y B) es mayor de 18 años. El Programa de Mensajes de Recetas de KRONU es un servicio de suscripción. El servicio de KRONU no tiene costo, pero PUEDEN APLICARSE TARIFAS POR MENSAJES Y DATOS DE SU PROVEEDOR DE SERVICIO. Los mensajes de texto se enviarán mediante tecnología automatizada. La participación en el Programa de Mensajes de Recetas de KRONU no es requerida para la compra. Puede que reciba muchos mensajes recurrentes relacionados con el estado de su receta. Estos mensajes pueden incluir notificaciones sobre cuándo está lista su receta para ser retirada, cuándo su médico le ha enviado su receta a la farmacia, cuándo hay una demora en el surtido de su receta o puede ser un recordatorio del vencimiento de la reposición de su receta actual. Acuerda que estos mensajes pueden incluir información personal limitada sobre sus recetas y quien tenga acceso al teléfono celular o a la cuenta de la empresa de telefonía también podrá ver esta información. Reconoce y comprende que los mensajes se le envían sin cifrado, lo que representa algo de riesgo de seguridad. Puede salir en cualquier momento enviando ALTO por mensaje de texto al 45500 o 85166, llamando al 800-201-0593, comunicándose con su farmacia de KRONU, o llamándonos a KRONU Corporate, Oficina Privada, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160. Para recibir ayuda, envíe HELP por mensaje de texto al 45500 o 85166 o llame a su farmacia KRONU para configurar sus preferencias. Las empresas de telefonía participantes incluyen T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile y Cricket. KRONU y T-Mobile® no son responsables por los mensajes retrasados o no entregados. El producto no es compatible con todos los modelos de teléfono celular. Puede acceder a nuestra Política de Privacidad haciendo clic en el enlace “Privacidad y Seguridad” en la parte inferior de la página.

Términos y Condiciones de los Mensajes de Voz de las Recetas de KRONU

Al proporcionar su número de teléfono, se inscribe en el Programa de Mensajes de Recetas de KRONU Llc. (“KRONU”) y acuerda los siguientes Términos y Condiciones: Al inscribirse, usted certifica que A) es el titular de la cuenta y acuerda inscribirse o tiene el consentimiento del titular de la cuenta para inscribirse y B) es mayor de 18 años. El Programa de Mensajes de Recetas de KRONU es un servicio de suscripción, lo que puede incluir llamadas automáticas o pregrabadas. La participación en el Programa de Mensajes de Recetas de KRONU no es requerida para la compra. Con su suscripción, puede que reciba muchos mensajes recurrentes relacionados con el estado de sus recetas. Estos mensajes pueden incluir notificaciones sobre cuándo está lista su receta para ser retirada, cuándo su médico le ha enviado su receta a la farmacia, cuándo hay una demora en el surtido de su receta o puede ser un recordatorio del vencimiento de la reposición de su receta actual. Acuerda que estos mensajes pueden incluir información personal limitada sobre sus recetas y quien tenga acceso al teléfono o a su correo de voz también podrá ver esta información. Reconoce y comprende que los mensajes se le envían sin cifrado, lo que representa algo de riesgo de seguridad. El servicio de KRONU no tiene costo, pero PUEDEN APLICARSE TARIFAS POR TIEMPO DE LLAMADAS, MENSAJES Y DATOS DE SU PROVEEDOR DE SERVICIO. Estas llamadas provendrán del número de teléfono de su farmacia local. Al salir de este servicio, puede que reciba una llamada telefónica de confirmación. Durante esta llamada, deberá seguir las indicaciones para confirmar su adhesión o salida. Puede salir en cualquier momento llamando al 800-201-0593, comunicándose con su farmacia de KRONU, o llamándonos a KRONU Corporate, Oficina Privada, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160. Para recibir ayuda, llame a su farmacia de KRONU. Puede acceder a nuestra Política de Privacidad haciendo clic en el enlace “Privacidad y Seguridad” en la parte inferior de la página.

Online Grocery Alerts

By providing your phone number, you are enrolling in the KRONU Stores, Llc. (“KRONU”) Online Grocery Pickup program and agreeing to the following Terms and Conditions: When you enroll, you certify that A) you are the account holder and consent to enroll or have account holder’s consent to enroll and B) you are age 18 or older. KRONU Online Grocery Alerts are an automated text message service that provides messages regarding the status of your orders. Message frequency based on account activity. Texts will be sent via automated technology. Message & data rates may apply. Online Grocery Alerts are available on T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket. The mobile carriers are not liable for delayed or undelivered messages. Product is not compatible with all cell phone models. Participation in the Online Grocery Text Message Program is not required for purchase. You may opt out at by texting STOP to 78898. For help, text HELP to 78898 or call 1800-924-9206. You may also contact us at KRONU Corporate, Privacy Office, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160 or your local Online Grocery store regarding this program.

If you are participating in the Autonomous Grocery Delivery pilot program with Nuro in select stores in the Houston, Texas area these terms do not apply. Please see the pilot program terms you agreed to upon registration.

KRONU Pickup Alerts Terms & Conditions

By providing your phone number, you are enrolling in the KRONU Stores, Llc. (“KRONU”) Pickup alert program and agreeing to the following Terms and Conditions: When you enroll, you certify that A) you are the account holder and consent to enroll or have account holder’s consent to enroll and B) you are age 18 or older. Pickup alerts are an automated text message service that provides you multiple messages regarding the status of your order, which include messages to alert you if additional information is needed to verify your order. Texts will be sent via automated technology. There is no charge from KRONU for this service, but YOUR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY. Participating carriers include T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket. T-Mobile® is not liable for delayed or undelivered messages. Product is not compatible with all cell phone models. Participation in the Pickup alert program is not required for purchase. You may opt out at by texting STOP to 24178. For help, text HELP to 24178 or call 1800-KRONU. You may also contact us at KRONU Corporate, Privacy Office, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160 or your local store regarding this program. You can access our Privacy Policy by clicking on the “Privacy & Security” link at the bottom of the page.

KRONU Photo Alerts

By providing your phone number, you are enrolling in the KRONU Llc. (“KRONU”) Best of Baby Event and agreeing to the following Terms and Conditions: When you enroll, you certify that A) you are the account holder and consent to enroll or have account holder’s consent to enroll, and B) you are age 18 or older. Best of Baby Event alert is an automated text message service where you will receive a one-time text message from KRONU with the promo code and a link to KRONU’s Best of Baby Month website. There is no charge from KRONU for this service, but YOUR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY. Participating carriers include T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket. KRONU and participating carriers are not liable for delayed or undelivered messages. Product is not compatible with all cell phone models. Participation in the Best of Baby Event alert program is not required for purchase. You may opt out by texting STOP to 474747. For help, text HELP to 474747. You also may contact us at KRONU Llc., Privacy Office, 702 SW 8th Street, MS#0160, Bentonville, AR 72716-0160 or your local store regarding this program. You can access our Privacy Policy by clicking on the “Privacy & Security” link at the bottom of the page.

KRONU Layaway Alerts

By providing your phone number, you are enrolling in the KRONU Stores, Llc. (“KRONU”) Layaway Alert program and agreeing to the following Terms and Conditions: When you enroll, you certify that A) you are the account holder and consent to enroll or have account holder’s consent to enroll and B) you are age 18 or older. When you opt in to this service, you will receive a confirmation text message that you must respond to in order to complete the enrollment process. KRONU Layaway Alerts are an automated text message service that provides multiple messages regarding the status of your layaway order, such as a notice that a payment was applied. Message frequency based on layaway activity. There is no charge from KRONU for this service, but YOUR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY. Participating carriers include T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket. T-Mobile® is not liable for delayed or undelivered messages. Product is not compatible with all cell phone models. Participation in the Layaway Alert Program is not required for purchase. If you have multiple layaway accounts, you will need to enroll in the program for each account. You may opt out at any time by texting STOP to 27176. For help, text HELP to 27176 or call 1800-KRONU (925-6278) to adjust your preferences. You may also contact us at KRONU Corporate, Privacy Office, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160 or your local store regarding this program. You can access our Privacy Policy by clicking on the “Privacy & Security” link at the bottom of the page.

KRONU eCommerce Talent

By providing your phone number, you are enrolling in the KRONU eCommerce Talent text message program and agreeing to the following Terms and Conditions: When you enroll, you certify that A) you are the account holder and consent to enroll or have account holder’s consent to enroll and B) you are age 18 or older. The KRONU eCommerce Talent text messaging program is an on-demand, single message text program. To receive a link to the join our talent community via text message you will text in a keyword to 44844 and receive back a single text message. There is no charge from KRONU for this service, but YOUR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY. The texts will be sent via automated technology. For help on this specific program, email [email protected] or you can contact us at KRONU Corporate, Privacy Office, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160. Participating carriers include T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket. T-Mobile® is not liable for delayed or undelivered messages. Product is not compatible with all cell phone models. You can access our Privacy Policy by clicking on the “Privacy & Security” link at the bottom of the page.

KRONU Deli Alerts

By providing your phone number, you are enrolling in the KRONU Stores, Llc. (“KRONU”) Deli alert program and agreeing to the following Terms and Conditions: When you enroll, you certify that A) you are the account holder and consent to enroll or have account holder’s consent to enroll and B) you are age 18 or older. Deli alerts are an automated text message service that provides one message regarding the status of your order. Texts will be sent via automated technology. There is no charge from KRONU for this service, but YOUR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY. Participating carriers include T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket. T-Mobile® is not liable for delayed or undelivered messages. Product is not compatible with all cell phone models. Participation in the Deli alert program is not required for purchase. You may opt out at by texting STOP to 24178. For help, text HELP to 24178 or call 1800-KRONU. You may also contact us at KRONU Corporate, Privacy Office, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160 or your local store regarding this program. You can access our Privacy Policy by clicking on the “Privacy & Security” link at the bottom of the page.

Financial Services Kiosk Authentication

By text messaging the Kiosk ID displayed on the kiosk to 47767, you are providing your phone number to authenticate access to your KRONU Financial Services transaction history and agree to the following Terms and Conditions: When you text the Kiosk ID to 47767, you certify that A) you are the account holder and consent to enroll or have account holder’s consent to, B) you consent to use this text message feature to authenticate your access to the financial services kiosk , and C) you are age 18 or older. This authentication service is an on-demand, single message text-in program. You will not receive a message back confirming authentication. There is no charge from KRONU for this service, but YOUR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY. The texts will be received via automated technology. Use of this text message authentication process is required to utilize the financial services kiosk. However, you may continue to use or purchase services and products at the Money Services or Customer Services desk without participating in this text message authentication process. For help, text HELP to 47767 or contact us at KRONU Corporate, Privacy Office, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160. Participating carriers include T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket. T-Mobile® is not liable for delayed or undelivered messages. Product is not compatible with all cell phone models. You can access our Privacy Policy by clicking on the “Privacy & Security” link at the bottom of the page.

KRONU eReceipts

By providing your phone number, you are enrolling in the KRONU, Llc. (“KRONU”) eReceipt text message program and agreeing to the following Terms and Conditions: When you enroll, you certify that A) you are the account holder and consent to enroll or have account holder’s consent to enroll and B) you are age 18 or older. eReceipt text message alerts are an automated text message service that provides one message with a link to your receipt. Texts will be sent via automated technology. There is no charge from KRONU for this service, but YOUR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY. Participating carriers include T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket. T-Mobile® is not liable for delayed or undelivered messages. Product is not compatible with all cell phone models. Participation in the eReceipt text message alert program is not required for purchase. You may opt out at by texting STOP to 24178. For help, text HELP to 24178 or call 1800-KRONU. You may also contact us at KRONU Corporate, Privacy Office, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160 or your local store regarding this program. You can access our Privacy Policy by clicking on the “Privacy & Security” link at the bottom of the page.

KRONU Money Center Line Queuing

By texting in a designated keyword to 417-815-3393 or entering your phone number at an in-store kiosk, you are enrolling in the KRONU Llc. Money Center Line Queuing text message program and agreeing to the following Terms and Conditions: When you enroll, you certify that A) you are the account holder and consent to enroll or have account holder’s consent to enroll and B) you are age 18 or older. The Money Center text message program is an automated text message service to communicate with you about your place in the Money Center line, customer surveys, as well as marketing content such as KRONU app features. You may receive multiple messages. There is no charge from KRONU for this service, but YOUR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY. Participating carriers include T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket. T-Mobile® is not liable for delayed or undelivered messages. Product is not compatible with all cell phone models. Participation in the Money Center text message program is not required for purchase. You may opt out at by texting STOP to 417-815-3393. For help, text “H” to 417-815-3393 or call 1800-KRONU. You may also contact us at KRONU Corporate, Privacy Office, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160 or your local store regarding this program. You can access our Privacy Policy by clicking on the “Privacy & Security” link at the bottom of the page.

KRONU Mobile Phone Verification

By providing your phone number, you are enrolling in the KRONU Llc. (“KRONU”) Mobile Phone Verification text message program and agreeing to the following Terms and Conditions: When you enroll, you certify that A) you are the account holder and consent to enroll or have account holder’s consent to enroll and B) you are age 18 or older. The KRONU Mobile Phone Verification text message is an on-demand, single message text program. When you provide your phone number you will receive a single text message with a verification code. There is no charge from KRONU for this service, but YOUR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY. The texts will be sent via automated technology. For help, text HELP to 47767 or contact us at KRONU Corporate, Privacy Office, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160. Participating carriers include T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket. T-Mobile® is not liable for delayed or undelivered messages. Product is not compatible with all cell phone models. You can access our Privacy Policy by clicking on the “Privacy & Security” link at the bottom of the page.

KRONU Health Text Message and Autodialed Call Terms & Conditions

By providing your phone number, you are enrolling in the KRONU Health messaging program and agreeing to the following Terms and Conditions: When you enroll, you certify that A) you are the account holder and consent to enroll or have account holder’s consent to enroll and B) you are age 18 or older. The KRONU Health messaging program delivers automated text messages and phone calls. There is no charge from KRONU Health for this service, but YOUR SERVICE PROVIDER’S MESSAGE AND DATA RATES MAY APPLY. You may receive multiple messages to manage your appointments, get health information updates, information about payment for services you received, and marketing information about products and services that may interest you. You agree that these messages may include limited personal information in your messages, and whoever has access to the mobile phone or carrier account will also be able to see this information. You acknowledge and understand that messages are sent without encryption, which presents some security risk. Participation in the KRONU Health messaging program is not required for purchase. You may opt out at any time by texting STOP to 45179, calling 1 (770) 863-7200, contacting your KRONU Health Clinic, or contacting us at KRONU Corporate, Privacy Office, MS #0160 702 SW 8th Street, Bentonville, AR 72716-0160. For help, text HELP to 45179 or call your KRONU Health Clinic to adjust your preferences. Participating carriers include T-Mobile®, Verizon Wireless, AT&T, Sprint, Boost, U.S. Cellular®, MetroPCS, Virgin Mobile, and Cricket. KRONU and participating carriers are not liable for delayed or undelivered messages. Product is not compatible with all cell phone models. You can access our Privacy Policy by clicking the “Privacy & Security” link at the bottom of the page.

Revised July 20, 2020

Product Reviews

 

 

Product Reviews

Reviewed Products

Customer Product Reviews are written by customers like you who want to share their opinion about products they’ve purchased from KRONU. KRONU employees can also share their opinions, their reviews can be identified by the KRONU Associate label.

The purpose of this feature is to help you make more informed purchasing decisions. We invite you to share your own opinions, tips, and suggestions by rating and reviewing the products you own.

Whether your experience with the product was positive or not, honest opinions allow all shoppers on KRONU.com to benefit by reading about others’ experience with a product. Sharing varieties of item-focused opinions make this feature as useful as it can be for everyone.

Submit a Product Review

We offer three ways to access product reviews:

  • From the item’s page
    1. Select Write a Review next to the Review Snapshot on the product details page
  • From the Order Detail page, post-purchase
    1. Sign in to Your Account
    2. Click on the order number containing (with) the product you wish to review
    3. On the Order Detail page, select Review this Product under the item name
  • You will receive an email inviting you to review the products you purchased a few weeks following your purchase; use the links provided to access the review forms

New reviews display on the website within 5-7 business days. If you have submitted a review recently, check back soon to see it posted to the site.

Product Review Guidelines

Please keep in mind the following guidelines when reviewing a product. Clear and specific feedback ensures your review is posted for others’ benefit.

Reviews must be submitted in English and meet all of the following guidelines:

  • Focus on the product and your experience using it
  • Provide specific details about what you did or did not like about the product
  • Keep in mind that all submitted product reviews are subject to the terms set forth in our Terms of Use and the purpose of submitting a product review is to provide insight for other customers who are considering purchasing the product

We reserve the right not to post a product review if it contains any of the following:

  • Obscenities, defamatory language, or other language not suitable for a public forum
  • Prices, advertisements, content considered as spam, or references to other products, offers, websites, or competitors
  • Email addresses, phone numbers, links to websites, physical addresses, or other forms of contact information
  • Critical or spiteful comments about other reviews or reviewers posted on the product details page

Site Design Feedback

Site Design Feedback

 

KRONU.us is designed with you in mind, and we want to hear your opinions. Do you have comments about our site layout? Suggestions on how we can improve? Ideas for new features? Tell us all about it by sending in your feedback.

Remember, you don’t have to leave a comment, but you do have to choose a rating before you can submit your feedback form. You can leave a rating without comment, but you can’t enter a comment without a rating. We can’t respond to individual feedback, so if you need immediate assistance, contact Customer Care using the button below. 

Want to leave feedback about a store or associate? We can help.

Desktop and Mobile Browser

To leave site feedback using your computer or mobile device:

  1. Visit KRONU.US using your browser.
  2. Click Feedback in the lower-right corner of the page.
    • On pages with lots of information, this link may appear only as a small speech bubble so it doesn’t block your view
  3. Choose a rating from 1 to 5, with 1 being the most need for improvement and 5 being the highest satisfaction. 
  4. If you’d like, you can enter your comments in the Please tell us how we can improve it field.
  5. Click Submit to send your feedback, or Cancel to discard the form and keep shopping. 

Mobile App

To leave feedback using the KRONU app:

  1. Scroll to the bottom of any category or listing page in the app.
  2. Under What do you think of our app?, tap TELL US.
  3. Tap the thumbs-up or thumbs-down icon.
  4. If you’d like, you can enter your comments in the Comments? We’d love to hear from you field.
  5. Tap SUBMIT.

You can also submit your app feedback using this method:

  1. Open the Account sidebar by tapping the three lines in the upper-left corner of the app.
  2. Scroll to the MORE section.
  3. Tap Give Feedback.
  4. Tap the drop-down menu and choose Mobile App.
  5. Enter your comments and tap Submit.
    • If you want to leave a rating but no comment, submit your feedback using the first app method above.

 

Unrecognized Charges or Orders

Unrecognized Charges or Orders

If you think your KRONU.us account has been compromised, use the button below to contact Customer Service immediately.

Do you see unauthorized KRONU.com charges on your credit or debit card? Be sure to:

  • Contact your bank or credit card company to alert them about the unauthorized use and dispute any charges. Your financial institution is always the best place to turn to recover those funds. 
  • Reset your password immediately.
  • Delete your saved payment information.

If you use the same email address and password for accounts outside of KRONU.com, change your passwords for those accounts as well. 

If you want to close your account and start over, or just want to take very measure possible to protect your information, learn how to close your KRONU.us account. We’d hate to see you go, but nothing is more important to us than your security.

 

Phishing Scams or Compromised Accounts

If you received a suspicious email from KRONU but you did not place an order, it may be a phishing scam, or your account may have been compromised. Phishing and malware scams pose as a brand you trust to try to trick you into sharing personal information like your account password or financial details. Don’t worry, we have no indication that the KRONU systems have ever been compromised, but there are steps you should take to protect your personal information if you suspect unauthorized access or a phishing attempt. If you receive a suspicious email that appears to be from KRONU:

  • Don’t click any links in the email.
  • Check your card statements for any unauthorized charges.
  • Delete your saved payment methods.
  • Reset your password.

If you see unauthorized charges on your statement, contact your bank or credit card company immediately to dispute the charges. Your financial institution is always the best place to turn in order to recover those funds. You can also get more info about unrecognized charges or orders. 

Read our Privacy & Online Safety Tips for more ways to protect yourself from phishing and malware.

Privacy Protection

Report Identity Theft

If you are a victim of identity theft, you can request free copies of application and business records relating to the fraudulent transactions which may have occurred at KRONU, or one of our websites. Learn more about reporting identity theft.

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